Experts Reviews · Company report
SERVPRO of Southwest Fort Worth logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%65+15.8Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty86−1.4Momentum penalty67−3.3Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

SERVPRO of Southwest Fort Worth

Fort Worth, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #110Position by Experts Score among all companies we track in this category. of 128 hazardous material removal · 4.8★ from 156 Google reviews

Report card

Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Southwest Fort Worth is better than 77% of hazardous material removal.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Southwest Fort Worth is better than 65% of hazardous material removal.B
65
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Southwest Fort Worth is better than 86% of hazardous material removal.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Southwest Fort Worth is better than 100% of hazardous material removal.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Southwest Fort Worth is better than 67% of hazardous material removal.B
67
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Southwest Fort Worth is better than 95% of hazardous material removal.A
95

Reviews for your job

Customers hired SERVPRO of Southwest Fort Worth for 8 kinds of job.

SERVPRO of Southwest Fort Worth for water damage-related cleanup & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related cleanup & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Water damage-related cleanup & repair”

SarahLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

My house flooded this morning and the Servpro crew that came out has been exceptional. Alejandro, Alexander, Fabiola, Juan and Dilon. They were quick to come out, came in and got to water extraction and drying process started immediately. Very happy with their service thus far! Editing to add: Stephanie and the…

Not sureFlood restorationFlood cleanupWater damage-related cleanup & repair
Christy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The crew at ServePro was awesome. Efficient, knowledgeable, professional and thorough! Highly recommend!

Great priceFlood cleanupWater removalWater damage-related cleanup & repair
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had a leak from a bathroom that warped and ruined our flooring. Servpro came in, cleaned up the mess and worked with our insurance to demo, repair and replace all of the damaged drywall, replaced all of the flooring and painted all of the walls. The pack out and pack back crew with Maria, Stephanie, Jorge, and Wuiker were amazing.

Customer photo from Brian's review
Great priceFlood restorationFlood cleanupWater removal
Aurelia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Estoy muy contenta con el servicio de Servpro Recomiendo mucho esta compañía para cualquier water damage en su prioridad Especialmente el grupo pack out Hany ,Stephanie , Belkis , faviola and Victoria y también Luis y Jose Gracias también al Jose machado por su gran ayuda y disponibilidad I'm very happy with…

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Brandon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Jacob was my project manager and was always available via call within the first ring or two, with very few exceptions. He was great at making sure all needs were met even when the damage wasn’t done by his team. He helped connect all contractors and billing to the insurance and helped schedule all the necessary…

Water damage-related cleanup & repairWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
EugeneLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Alonzo was very nice helpful and cooperative always with very good attitude

Water damage-related cleanup & repair+ Quality
Tabitha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We needed water clean up from a pipe bursting g and they came out same day to help clean up. Very professional and friendly, Dustin was one of techs.we will definitely call again if needed.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
ValeriaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jose Machado and his team were excellent! Although some major repair work needed to be done to fix the water leak, Jose listened to my concerns about the clean up process and immediately addressed the issues, such as arranging for a dust containment barrier and miraculously maintaining a fully functioning sink…

Water damage-related cleanup & repairPlumbing+ Responsiveness+ Punctuality+ Quality
AshleyLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Servpro is an excellent company! a young man by the name of Rodney Ball came to my home and did a sensational job!

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Nandi16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Definitely a recommended company Rodney Ball was professional with great customer service

Water damage-related cleanup & repair+ Professionalism
Katie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Tim did a great job removing our flooring! Servpro has been easy to work following a water leak.

Furniture removalWater damage-related cleanup & repairFlooring+ Responsiveness+ Professionalism
Flowerz1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Hey guys , just for leave a excellent review, first of all , thank you for your service, everything was really professional and Jose is a good worker, very kindly attentive and he responses all my doubts. Thank you again for the excellent service that you are doing! God bless you!

Water damage-related cleanup & repairWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
Lester6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Earlier this month we discovered water leaking in our bathroom and it took it's toll on the walls, tiles and cabinet. These guys were sent out by my insurance company and I must say they did an exceptional job from start to finish. Professional and first class. They took the time and explained every step of the…

Water damage-related cleanup & repair
Paula4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Randi and Blaine (and the crew that came out with them) were awesome! Randi takes her job seriously and works hard to get things done. I asked question after question and they never seemed to mind no matter how many questions I asked. This crew was very professional and worked very hard even though my house was warm…

Furniture removalHouse & garage cleanoutsWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Autumn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jose was awesome, and his crew was great too. He traveled all the way to Granbury to get our bottom floor cleaned up and all of our belongings stored away. I would specifically ask for Jose if this were to happen again!! All I can ask is that the air conditioning in his truck gets fixed so that he is not having to…

Customer photo from Autumn's reviewCustomer photo from Autumn's reviewCustomer photo from Autumn's reviewCustomer photo from Autumn's review
Deep cleanFurniture removalHouse & garage cleanouts+ Responsiveness+ Punctuality+ Quality
Lauren6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jose was very professional and courteous. He explained everything that was going to be done. And... he put up with my dogs barking at him all day!

Water damage-related cleanup & repairMold inspectionWater damage-related mold removal+ Responsiveness+ Punctuality+ Professionalism
C4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Johnathon came out and accessed the damages on March 17. He was very formal I had them get stated on March 24 and finished on April 2 Good Friday Johnathon and the team were very professional and got the job done to make the house safe again

Water damage-related cleanup & repairFlooringWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
Daniel4 years ago★★★★★

Rating only, no written review.

Water damage-related cleanup & repair+ Professionalism
Tom10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Water damage-related cleanup & repair+ Responsiveness+ Professionalism
nick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Water damage-related cleanup & repair+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 10%Overpriced 0%Not sure 50%

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