Water damage restoration service · Fort Worth, TX · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%65+15.8Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty86−1.4Momentum penalty67−3.3Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#110 of 128 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 14%
4.8★★★★★156 Google reviews · 22 photos
94%five-star reviews
4.58★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate SERVPRO of Southwest Fort Worth 4.8 out of 5 based on 156 reviews, with the owner responding to 99 percent of them. Customers frequently praise the team for punctuality, efficient water extraction, and clear communication during mitigation, pack-out, and reconstruction phases. However, several low-star reviews highlight significant delays in providing estimates and completing reconstruction projects, citing errors in contracts and poor coordination with subcontractors.
Google rating: 4.8 out of 5 from 156 reviews (94% five-star).
Reviews on this page: 156 Google reviews (137 with written comments, 3 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 13, 2026.
Service: Hazardous Material Removal Service serving Fort Worth, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
This companyHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Southwest Fort Worth: 77/100 on this factor. Category median: 93.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Southwest Fort Worth: 65/100 on this factor. Category median: 92.B
65
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Southwest Fort Worth: 86/100 on this factor. Category median: 96.A
86
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Southwest Fort Worth: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Southwest Fort Worth: 67/100 on this factor. Category median: 100.B
67
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Southwest Fort Worth: 95/100 on this factor. Category median: 69.A
95
Bar = this company · dark tick = category median.
Star ratings
156 Google reviews we collected
4.8of 5
5 stars14694%
4 stars32%
3 stars00%
2 stars21%
1 star53%
Praise vs complaints
Phrases our text analysis found in 137 written reviews
96%praise
Praise22596%
Complaints104%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price440%
Reasonable110%
Overpriced00%
Not sure550%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results6628%
Staff & attitude6226%
Would recommend4218%
Speed & response3314%
Communication219%
Price & value63%
Honesty & trust52%
What customers talk about
We read 137 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Efficient, knowledgeable, professional and thorough!”
“I will no longer seek restoration services with you all, but this is terrible business practice.”
“Claudia is an excellent person—very kind and organized.”
“I will definitely recommend this company for their offered services.”
“After being highly recommended by several people, I contacted Servpro for an estimate to restore my home.”
“They were quick to come out, came in and got to water extraction and drying process started immediately.”
“They were efficient, on time, communication was excellent.”
“Grant came out so quickly and Gave us a fair price and Cesar and Charles got the work done in no time.”
“I worked with ServPro for 3 months trying to get an estimate and finalized contract to repair my property after flood damage.”
“That is why I vouch for her and place my trust in her, because she knows how to do her job.”
People customers mention
Mora23 reviews
Jose9 reviews
Fabiola4 reviews
Yesika4 reviews
Granda4 reviews
Yessica4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of Southwest Fort Worth for 8 kinds of job. Pick one to see what they paid and said.
SSarahLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
My house flooded this morning and the Servpro crew that came out has been exceptional. Alejandro, Alexander, Fabiola, Juan and Dilon. They were quick to come out, came in and got to water extraction and drying process started immediately. Very happy with their service thus far!
Editing to add: Stephanie and the…
Not sureFlood restorationFlood cleanupWater damage-related cleanup & repair
DDayaneth9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Ms. Claudia is an excellent person—very kind and organized. That is why I vouch for her and place my trust in her, because she knows how to do her job.
CChristy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The crew at ServePro was awesome. Efficient, knowledgeable, professional and thorough! Highly recommend!
Great priceFlood cleanupWater removalWater damage-related cleanup & repair
BBriana3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Hany and Claudia did a great job on pack out! Very helpful and professional. I would highly recommend! 5 STARS ⭐️⭐️⭐️⭐️⭐️
RRobinLocal Guide · 99 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The crew was exceptional! They always let me know when they were coming and going. They always lLet me know what was happening every step of the pack out! Thank you, Many, Gorge, Percision, Juan Claudi,
Not sureFlood cleanup
RRonLocal Guide · 104 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
So what do you say about a company that you would own, that would hire professionals the same as you if you were the owner of this one.
Good job and thank you.
100% my every need company!
RonW.
GP Tx
My house flooded this morning and the Servpro crew that came out has been exceptional. Alejandro, Alexander, Fabiola, Juan and Dilon. They were quick to come out, came in and got to water extraction and drying process started immediately. Very happy with their service thus far!
Editing to add: Stephanie and the pack out crew were incredible. They were efficient, on time, communication was excellent. Highly recommend.
Price assessment: Not sure
Services: Flood restoration, Flood cleanup, Water damage-related cleanup & repair
Response time: 0–1 hr
Response from the owner · a month ago
Thank you so much, Sarah! We're grateful for your positive feedback about our team. It's great to know that our crew acted quickly and efficiently during your time of need. Your satisfaction is important to us, and we appreciate you sharing your experience with SERVPRO.
D
Dayaneth Chirinos9 reviewsiTotal number of Google reviews Dayaneth has written across all businesses on Google Maps, not just this one.
Ms. Claudia is an excellent person—very kind and organized. That is why I vouch for her and place my trust in her, because she knows how to do her job.
Response from the owner · 6 months ago
Thanks Dayaneth for the wonderful review! We’re happy to hear Ms. Claudia made such a positive impression with her kindness and organization. The SERVPRO of Southwest Fort Worth team takes pride in delivering reliable restoration and cleaning services, and we appreciate your trust in SERVPRO!
C
Christy Cody4 reviewsiTotal number of Google reviews Christy has written across all businesses on Google Maps, not just this one.
The crew at ServePro was awesome. Efficient, knowledgeable, professional and thorough! Highly recommend!
Price assessment: Great price
Services: Flood cleanup, Water removal, Water damage-related cleanup & repair
Response time: 1–2 hr
Response from the owner · 3 weeks ago
Thank you so much, Christy! We're glad you had a positive experience with our team at SERVPRO. Your recommendation means a lot to us, and we appreciate your kind words about our crew's efficiency, knowledge, and professionalism!
C
Carlos Villatoro5 reviewsiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Great work from Ramon castellano, very efficient and fast
Response from the owner · a month ago
Thanks a lot, Carlos! We appreciate your kind words about our team and are glad to hear that you found the service efficient and fast. Your satisfaction is important to us at SERVPRO.
B
Briana Osterloh3 reviewsiTotal number of Google reviews Briana has written across all businesses on Google Maps, not just this one.
Hany and Claudia did a great job on pack out! Very helpful and professional. I would highly recommend! 5 STARS ⭐️⭐️⭐️⭐️⭐️
Response time: 0–1 hr
Response from the owner · a month ago
Thank you so much, Briana! We're grateful you took the time to share your experience with our team. Your recommendation means a lot to us, and we're glad to hear that Hany and Claudia provided you with helpful and professional service during your pack out.
R
Robin PaceLocal Guide · 99 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
The crew was exceptional! They always let me know when they were coming and going. They always lLet me know what was happening every step of the pack out! Thank you, Many, Gorge, Percision, Juan Claudi,
Price assessment: Not sure
Services: Flood cleanup
Response time: 0–1 hr
Response from the owner · a month ago
Thank you so much, Robin! We're grateful for your kind words about our team and their communication during the pack out process. It's great to know that you found their service exceptional, and we appreciate you taking the time to share your experience.
R
Ron WedelLocal Guide · 104 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
So what do you say about a company that you would own, that would hire professionals the same as you if you were the owner of this one.
Good job and thank you.
100% my every need company!
RonW.
GP Tx
Price assessment: Not sure
Services: Service not listed
Response from the owner · 2 months ago
Thanks a lot, Ron! We appreciate your kind words and are glad to know that our team met your needs. Your support means a lot to us, and we're committed to providing the best service possible with SERVPRO.
R
Recee OwensLocal Guide · 40 reviewsiTotal number of Google reviews Recee has written across all businesses on Google Maps, not just this one.
Thank you SERVPRO for your quick response and boarding clean up, after a motor vehicle ran into the front of the home last night. The crew was very professional and secured the damages with perfection. I will definitely recommend this company for their offered services.
Price assessment: Not sure
Services: Service not listed
Response from the owner · 4 months ago
Thank you so much, Recee! We appreciate your kind words and are glad our team could assist you promptly and professionally during such a challenging situation. Your recommendation means a lot to us, and we're here to help whenever you need SERVPRO again!
Y
Yamira Ramos Lollar2 reviewsiTotal number of Google reviews Yamira has written across all businesses on Google Maps, not just this one.
I had a very good experience with Servpro and Maria Fernandez.
Price assessment: Great price
Services: Water removal
Response from the owner · 5 months ago
Thank you so much, Yamira! We appreciate your kind words and are glad to hear you had a very good experience with our team. Your satisfaction is important to us!
J
Jhomar Fuenmayor5 reviewsiTotal number of Google reviews Jhomar has written across all businesses on Google Maps, not just this one.
