SERVPRO of South Central Fort Worth, Edgecliff Village
Water damage restoration service · Fort Worth, TX · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%60+4.2Craft & service penalty97−0.3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#70 of 128 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 46%
4.9★★★★★72 Google reviews · 23 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
SERVPRO of South Central Fort Worth, Edgecliff Village at a glance
Customers report that SERVPRO of South Central Fort Worth, Edgecliff Village provides prompt, professional, and thorough services for water damage, pack-outs, and demolition. Reviewers frequently highlight the team's punctuality, efficient work ethic, and clear communication regarding insurance processes and project expectations. While the majority of feedback is positive, one low-star review cites a pattern of unfulfilled promises, specifically regarding a waived service fee and delayed estimates that left the customer without a timeline.
Google rating: 4.9 out of 5 from 72 reviews (96% five-star).
Reviews on this page: 72 Google reviews (57 with written comments, 2 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: February 27, 2026.
Service: Hazardous Material Removal Service serving Fort Worth, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of South Central Fort Worth, Edgecliff Village: 92/100 on this factor. Category median: 93.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of South Central Fort Worth, Edgecliff Village: 89/100 on this factor. Category median: 92.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of South Central Fort Worth, Edgecliff Village: 97/100 on this factor. Category median: 96.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of South Central Fort Worth, Edgecliff Village: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of South Central Fort Worth, Edgecliff Village: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of South Central Fort Worth, Edgecliff Village: 60/100 on this factor. Category median: 69.B
60
Bar = this company · dark tick = category median.
Star ratings
72 Google reviews we collected
4.9of 5
5 stars6996%
4 stars11%
3 stars00%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 57 written reviews
95%praise
Praise7695%
Complaints45%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price125%
Reasonable125%
Overpriced00%
Not sure250%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2633%
Staff & attitude2025%
Would recommend1519%
Speed & response810%
Communication68%
Honesty & trust45%
Price & value11%
What customers talk about
We read 57 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Alondra, Jorge, Marbelle came in a didna wonderful job.”
“I needed immediate attention to my sopping carpets and ServPro was here in an hour and found areas that were wet and damaged that I didn’t notice.”
“Claudia was very helpful and attentive and she made sure to ease my worries about the damages I had.”
“I recommend Yesica Mora for her excellent work; thank you for your collaboration and dedication.”
“Yessica Mora, for providing me with timely and excellent service.”
“my insurance company immediately called SurvPro and they were so efficient respectful and easy to work with.”
“Granda and the company Servpro; they do an excellent job and are very reliable 💪🏼👌🏼”
People customers mention
Granda6 reviews
Mora5 reviews
Yessica3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of South Central Fort Worth, Edgecliff Village for 5 kinds of job. Pick one to see what they paid and said.
RRamon5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Great job. They did an excellent job with everything
Thanks to alondra lubin granda
Reasonable priceFlood restoration
BBelkis2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I want to say thank you for the really good job hany and her pack out team did at my house after water heater water damage
I really recommend Servpro
PPam1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Alondra, Jorge, Marbelle came in a didna wonderful job. Very courteous and professional.
Not sureFlood restoration
JJackie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Awesome customer service and support today for handling of our pack out. Compliments to their Team members: Stephanie, Claudia, Kirwin, and Granda! They all performed an Amazingly Excellent job and should be commended and given a raise!
Great priceFlood restorationFlood cleanup
SSusan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Our pack out crew of Steph, Max, Claudia, Alex and Alondra were all exceptional. They were prompt every day. They worked quickly and efficiently non-stop with the precision of a well oiled machine. Everything was packed very, very well and Stephanie and crew went above and beyond to answer all of our questions and…
Not sureService not listed
DDaniela1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Recomiendo a la trabajadora Yesica Mora por su excelente trabajo,, gracias por su colaboración y dedicación
Great job. They did an excellent job with everything
Thanks to alondra lubin granda
Price assessment: Reasonable price
Services: Flood restoration
Response from the owner · 8 months ago
Hi Ramon Munoz, thank you so much for the five-star review! We are thrilled to hear that the team did an excellent job with everything.
We especially appreciate you highlighting Alondra, Lubin, and Granda for their hard work. At SERVPRO, we strive for excellence in every detail of the restoration process, and it’s wonderful to know our team met that goal for you. We’ll be sure to pass your thanks along to them!
B
Belkis rodriguez2 reviewsiTotal number of Google reviews Belkis has written across all businesses on Google Maps, not just this one.
I want to say thank you for the really good job hany and her pack out team did at my house after water heater water damage
I really recommend Servpro
Response from the owner · 8 months ago
Thank you so much for your wonderful feedback, Belkis! We're thrilled to hear that Hany and her pack-out team did a great job restoring your home after the water heater damage. Your recommendation means a lot to us at SERVPRO of South Central Fort Worth, Edgecliff Village!
S
Sarah Womack4 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Maria and her team were great with our pack out to get ready for demolition!
Services: Water damage-related cleanup & repair
Response from the owner · 8 months ago
Thank you so much for your kind words, Sarah! We're thrilled to hear that Maria and her team provided great support during your pack out process for demolition. Your feedback inspires us to continue delivering excellent restoration services at SERVPRO of South Central Fort Worth, Edgecliff Village!
P
Pam Cannaday1 reviewiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
Alondra, Jorge, Marbelle came in a didna wonderful job. Very courteous and professional.
Price assessment: Not sure
Services: Flood restoration
Response from the owner · 9 months ago
Thank you so much for your wonderful feedback, Pam! We’re thrilled to hear that Alondra, Jorge, and Marbelle provided you with courteous and professional service during your restoration project. Your kind words inspire us to keep delivering excellent service at SERVPRO of South Central Fort Worth, Edgecliff Village!
J
Jackie Jackson4 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Awesome customer service and support today for handling of our pack out. Compliments to their Team members: Stephanie, Claudia, Kirwin, and Granda! They all performed an Amazingly Excellent job and should be commended and given a raise!
Price assessment: Great price
Services: Flood restoration, Flood cleanup
Response from the owner · 11 months ago
Thank you so much for your wonderful feedback, Jackie! We're thrilled to hear that Stephanie, Claudia, Kirwin, and Granda provided you with excellent customer service during your pack out. Your kind words inspire us to keep delivering outstanding service at SERVPRO of South Central Fort Worth, Edgecliff Village!
S
Susan Miller2 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Our pack out crew of Steph, Max, Claudia, Alex and Alondra were all exceptional. They were prompt every day. They worked quickly and efficiently non-stop with the precision of a well oiled machine. Everything was packed very, very well and Stephanie and crew went above and beyond to answer all of our questions and it helped to ease some of the stress of this whole situation. This crew was the best!!!
Price assessment: Not sure
Services: Service not listed
Response from the owner · a year ago
Thank you so much for your fantastic feedback, Susan! We're thrilled to hear that Steph, Max, Claudia, Alex, and Alondra provided exceptional service during your pack out, and we appreciate you recognizing their hard work at SERVPRO of South Central Fort Worth, Edgecliff Village!
D
Daniela Araque1 reviewiTotal number of Google reviews Daniela has written across all businesses on Google Maps, not just this one.
Recomiendo a la trabajadora Yesica Mora por su excelente trabajo,, gracias por su colaboración y dedicación
Response from the owner · a year ago
Thank you for your wonderful feedback, Daniela! We’re thrilled to hear that Yesica Mora made such a positive impact with her collaboration and dedication during your experience with SERVPRO of South Central Fort Worth, Edgecliff Village.
G
Garvin Marquez1 reviewiTotal number of Google reviews Garvin has written across all businesses on Google Maps, not just this one.
Felicidades a está empresa por su excelente servicio, en especial a la trabajadora Yesika Mora por tan bien trabajo y trato 100% recomendada
Response from the owner · a year ago
Thank you for the 5-star review, Garvin! Excellent restoration service is what we strive for at SERVPRO of South Central Fort Worth, Edgecliff Village. Thank you for trusting us with all your water, fire, and mold mitigation needs.
A
Angel Alvarez (Opell)6 reviewsiTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Was definitely some of the best service I've had, deserves the 5 stars! Claudia was very helpful and attentive and she made sure to ease my worries about the damages I had. Excellent service, would recommend
Response from the owner · a year ago
Thank you for the fantastic review! We're thrilled to hear that Claudia provided attentive and helpful service, easing your worries about the damages. At SERVPRO of South Central Fort Worth, Edgecliff Village, we strive to deliver top-notch restoration and cleaning services, and your recommendation means a lot to us!
H
Henry Parks11 reviewsiTotal number of Google reviews Henry has written across all businesses on Google Maps, not just this one.
Wow, what a team of packers very professional, polite and energetic when it came to starting and completing the task. No attitudes just focused on getting the job done right. None of the above would have happened without the leadership and guidance of Stephanie. She truly leads by example, quality from start finish she is passionate about service. Thank you Stephanie and Team, this was great experience under these stressful circumstances. Thank you Grant!!!
Response from the owner · 2 years ago
Thank you for sharing your experience! We're so glad to hear that Stephanie and her team were professional, polite, and energetic throughout the packing process. At SERVPRO of South Central Fort Worth, Edgecliff Village, we know how stressful these situations can be, and it's great to hear that our restoration and cleaning services met your expectations. We’re proud to have leaders like Stephanie ensuring everything is done with care and quality from start to finish. We’ll be sure to pass along your thanks to the entire team, including Grant!
