Crime victim service · Fort Worth, TX · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 128 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 95%
5.0★★★★★136 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate City BioClean five stars, highlighting the company's ability to handle hoarding, biohazard, and death cleanups with compassion and professionalism. Clients frequently praise the team for punctuality, clear communication, and fair pricing, noting that staff treat sensitive situations with dignity and transparency. The reviews indicate no recurring negative themes, as customers consistently describe the service as thorough and responsive.
Google rating: 5.0 out of 5 from 136 reviews (100% five-star).
Reviews on this page: 136 Google reviews (132 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 31, 2026.
Service: Hazardous Material Removal Service serving Fort Worth, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
City BioCleanHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.City BioClean: 100/100 on this factor. Category median: 93.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.City BioClean: 98/100 on this factor. Category median: 92.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.City BioClean: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 69.–
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Bar = this company · dark tick = category median.
Star ratings
136 Google reviews we collected
5.0of 5
5 stars136100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 132 written reviews
99%praise
Praise29599%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8328%
Would recommend5518%
Quality & results4816%
Speed & response4615%
Communication3512%
Honesty & trust176%
Price & value155%
What customers talk about
We read 132 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I checked in several times on a facetime call, and any interactions I saw them have with her were always warm and kind.”
“Would give more than 5 stars if I could, the owner showed great integrity with that.”
“They were so thorough and the price was way less than we were expecting.”
“They made such an awful, stressful and depressing situation for us surprisingly something of a silver lining in that I got to know and work with them.”
“I'm forever grateful for the extensive work his crew completed in a timely manner.”
“Steve patiently answered all our questions and informed us that most homeowners insurance covers such clean-up.”
“From the beginning, Steve was upfront with me about exactly what to expect.”
“It is well worth the money when you have such peace of mind that the job will get done and done right.”
People customers mention
Steve30 reviews
Charlie18 reviews
Connor5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KKim7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Our beloved mother hoarded her house for over 20 years. It was a heavy burden to start the clean out. Steve and his crew came in and showed us kindness and dignity for our mom. They cleaned out room after room! When they found something that looked like a precious memento or family memory they would bring it to…
KKeith3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Steve was wonderful to work with. We are so pleased with the job they did on a cattle chemical spill in our SUV. I highly recommend City BioClean.
TThomasLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Steve and his crew are life savers! They have helped our family twice now! Highly recommend! A++++++
KKaren3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a phenomenal experience working with BioClean. Steve was patient, compassionate, professional and kind in a very sensitive situation! I'm forever grateful for the extensive work his crew completed in a timely manner.
AAlex4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Steve was very knowledgeable, helpful and honest. It’s refreshing to know there are people who actually still care about the customer. Top notch company to work with during such a difficult time.
JJocinda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Did a great job from start to finish , in a timely manner..excellent customer service , and just all around great people!
I live in Florida but my elderly mother lives in TX. She lives on her own and I was recently told her apartment was a safety hazard for her. I didn't know who you even hire to handle that type of situation, but after some research I found City Bioclean and a previous review that described exactly what I needed. I told my mother to contact them and arrange it. They were there the same day for roughly 4 hours. I checked in several times on a facetime call, and any interactions I saw them have with her were always warm and kind. I was skeptical they would have gotten done everything that needed to be done, but they had to have hauled out half of the items in her house at least and cleaned the place. They were so thorough and the price was way less than we were expecting. It took a weight off my mother's shoulders and she can relax, and gave me peace knowing I won't have as much to deal with whenever I will be left to clean out my mother's apartment.
Response from the owner · a day ago
Thank you — trusting us from across the country is no small thing, and I’m glad what you saw on those FaceTime calls matched what we promised. Your mom is great, and the team’s warmth isn’t trained, it’s just who they are. Grateful you found us.
K
Kim Wenrich7 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Our beloved mother hoarded her house for over 20 years. It was a heavy burden to start the clean out. Steve and his crew came in and showed us kindness and dignity for our mom. They cleaned out room after room! When they found something that looked like a precious memento or family memory they would bring it to us. They worked harder than you can imagine. And it took DAYS! They never slowed down. Nester was awesome as a lead! All were real professionals! They treated us like family and to our surprise, we will actually miss these guys! Thank YOU City BioClean!!
Response from the owner · 2 weeks ago
Thank you — Nester and the crew will love hearing this. Finding memories that may be sentimental and treating your family like their own is just how they work and who they are. “We’ll actually miss these guys” might be the best compliment ever. You and your family were just a pleasure, and we’re giving you guys 5 stars as well.
K
Keith Scharnhorst3 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Steve and his crew are life savers! They have helped our family twice now! Highly recommend! A++++++
Response from the owner · a month ago
Thank you so much for the glowing review and shout-out! Steve and the entire crew are thrilled we could be there for your family once again. Earning your repeat trust is everything to us. Thank you for choosing City BioClean and for the incredible "A++++++"
K
Karen Fisher3 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
We had a phenomenal experience working with BioClean. Steve was patient, compassionate, professional and kind in a very sensitive situation! I'm forever grateful for the extensive work his crew completed in a timely manner.
Response from the owner · a month ago
Thank you for this wonderful review! Steve and the entire crew are deeply grateful for your kind words. We understand how challenging sensitive situations can be, and knowing our team provided compassionate support and resolved everything quickly means the world to us. Thank you for placing your trust in City BioClean!
A
Alex Nicholson4 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Steve was very knowledgeable, helpful and honest. It’s refreshing to know there are people who actually still care about the customer. Top notch company to work with during such a difficult time.
Response from the owner · a month ago
Alex, thank you for taking the time to leave this wonderful review. We are so glad Steve was knowledgeable, helpful and honest, and it means a lot to hear our care made a difference during such a difficult time. We will pass along your kind words to Steve and the whole team. Your recommendation means a great deal to us.
J
Jocinda Fontaine1 reviewiTotal number of Google reviews Jocinda has written across all businesses on Google Maps, not just this one.
Did a great job from start to finish , in a timely manner..excellent customer service , and just all around great people!
Response from the owner · a month ago
Thank you so much for the kind words! We truly appreciate you trusting us and giving our team the opportunity to help. We know these situations can be difficult, and it means a lot to know we were able to make things a little easier for you. Thanks again for choosing City BioClean!
N
Nick Alfert3 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Thank you so much for the kind review, Nick. We are glad to hear you found us responsive and that we did an excellent job. We appreciate your feedback and look forward to working with you again.
S
Shira Madison2 reviewsiTotal number of Google reviews Shira has written across all businesses on Google Maps, not just this one.
Thank you so much for the shoutout, Shira! We are thrilled Steve and his crew did a wonderful job and will pass along your kind words. We appreciate your feedback and look forward to helping you again.
J
Jaclyn PlayfordLocal Guide · 16 reviewsiTotal number of Google reviews Jaclyn has written across all businesses on Google Maps, not just this one.
I called in a slightly distressing situation for a friend and the owner (Steve) called me back after he was on board a plane coming back from vacation. I asked some questions via text hoping he wouldn’t ghost me. He responded late that evening after his flight making sure my friend had what she needed. Simple follow through and concern for others is SORELY lacking in this day in age and Steve went above and beyond while on vacation just to make sure my friend was taken care of!!! 5 stars!
Response from the owner · a month ago
Thank you so much for the kind words. There’s really no such thing as a vacation when someone is in need. That’s what we do at City BioClean—we’re here when people need us, no matter what day or time it is. I’m just glad I was able to help and make sure your friend was taken care of. It truly means a lot that you took the time to share this.
