Water damage restoration service · Fort Worth, TX · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%87+6.2Craft & service penalty91−0.9Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#78 of 128 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 39%
4.9★★★★★279 Google reviews · 24 photos
95%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for rapid response times, professional communication, and thorough explanations of services like water extraction, carpet cleaning, and mold remediation. Positive reviews often highlight the staff's attentiveness to detail and willingness to avoid unnecessary work. However, low-star reviews report significant issues with billing accuracy, poor workmanship quality, and a lack of proper containment protocols during mold removal.
Google rating: 4.9 out of 5 from 279 reviews (95% five-star).
Reviews on this page: 279 Google reviews (236 with written comments, 3 with photos).
Owner responses: the business replied to 65% of reviews.
Most recent review: October 31, 2026.
Service: Hazardous Material Removal Service serving Fort Worth, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Restoration SolutionsHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Restoration Solutions: 89/100 on this factor. Category median: 93.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Restoration Solutions: 83/100 on this factor. Category median: 92.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Restoration Solutions: 91/100 on this factor. Category median: 96.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Restoration Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Restoration Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Restoration Solutions: 87/100 on this factor. Category median: 69.A
87
Bar = this company · dark tick = category median.
Star ratings
279 Google reviews we collected
4.9of 5
5 stars26595%
4 stars62%
3 stars00%
2 stars00%
1 star83%
Praise vs complaints
Phrases our text analysis found in 236 written reviews
96%praise
Praise43196%
Complaints184%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1146%
Reasonable1146%
Overpriced00%
Not sure28%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11826%
Speed & response9822%
Quality & results9321%
Would recommend5612%
Communication4310%
Price & value215%
Honesty & trust204%
What customers talk about
We read 236 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tyler was very helpful and thorough during our process.”
“John Tyler Otto (CFO) he was very rude to me, was not empathetic at all and also accused me of not being the customer even though I was paying for the…”
“Quick response time great communication knowledgeable techs.”
“Tyler and his team have done an AWESOME job for our customers.”
“Terrible communication.”
“Team was professional and I highly recommend them for any restoration project you may need.”
“Will never recommend their services to anyone.”
“After the test, the technician called me and explained Ed the situation.”
“thankfully the damage didn't warrant a full insurance claim and their cost was super reasonable.”
“They have a tendency of overcharging.”
“Thank you to Nickolas for being honest and helpful during this process”
People customers mention
Angel9 reviews
Miguel5 reviews
Brandon4 reviews
John4 reviews
Tyler4 reviews
Cesar3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Restoration Solutions for 8 kinds of job. Pick one to see what they paid and said.
Bbilly9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Tyler was very helpful and thorough during our process. His team helped remove all the countertops, cabinets, refrigerator, etc and then left the house very clean. Team was professional and I highly recommend them for any restoration project you may need.
Great priceTile work installationInstall flooring
RRakheeLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a possible water leak at a property we own. Contacted Restoration Solutions to do a test. From the time of contacting them to scheduling to the actual testing, everything went smooth. All the employees I dealt with were very professional. After the test, the technician called me and explained Ed the…
Reasonable price
DDavid4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tyler and his team have done an AWESOME job for our customers. Quick response time great communication knowledgeable techs. I recommend Restoration Services as your first choice!
SSean6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Miguel Robledo serviced our home and cleaned our carpets. We had hired cleaners that ruined our carpets and left spots and Miguel came over to quickly diagnose the issue. He offered different solutions and explained what a carpet clean vs spot clean was. My wife is pregnant and he made sure it was okay to spray…
Great priceGeneral carpet cleaningCarpet cleaning
LLindaLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
This company came highly recommended by: AC Works 365.
They did a thorough cleaning, also very polite and professional!! Thank you guys!!
Staff on phone, at the office was also very sweet and professional., Thank you.
JJordanLocal Guide · 105 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
HUGE Shout Out to Angel!!! He is absolutely an incredible person …bro came over and fixed our restoration with ease and no problems! Very respectful & overall a good genuine person!! Whoever is in Management think about giving him a manager/leadership role, he has a HIGH Servant Leader Mentality!!
Tyler was very helpful and thorough during our process. His team helped remove all the countertops, cabinets, refrigerator, etc and then left the house very clean. Team was professional and I highly recommend them for any restoration project you may need.
Price assessment: Great price
Services: Tile work installation, Install flooring
Response time: 0–1 hr
R
Rakhee MenonLocal Guide · 19 reviewsiTotal number of Google reviews Rakhee has written across all businesses on Google Maps, not just this one.
We had a possible water leak at a property we own. Contacted Restoration Solutions to do a test. From the time of contacting them to scheduling to the actual testing, everything went smooth. All the employees I dealt with were very professional. After the test, the technician called me and explained Ed the situation. Luckily there was no leak. He also sent me a detailed report of his visit. I would highly recommend Restoration Solutions.
Price assessment: Reasonable price
Response time: 0–1 hr
D
David Hughes4 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Tyler and his team have done an AWESOME job for our customers. Quick response time great communication knowledgeable techs. I recommend Restoration Services as your first choice!
S
Sean Lorden6 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Miguel Robledo serviced our home and cleaned our carpets. We had hired cleaners that ruined our carpets and left spots and Miguel came over to quickly diagnose the issue. He offered different solutions and explained what a carpet clean vs spot clean was. My wife is pregnant and he made sure it was okay to spray certain cleaner which was above and beyond. He did a GREAT job cleaning our carpets and making them look new again. Highly recommend and very reasonable pricing.
Price assessment: Great price
Services: General carpet cleaning, Carpet cleaning
Response time: 0–1 hr
W
wes tompkins5 reviewsiTotal number of Google reviews wes has written across all businesses on Google Maps, not just this one.
Thank you for the review, Wes! We are glad you were happy with the carpet cleaning. We appreciate you choosing Restoration Solutions and we are here whenever you need us.
L
Linda B.Local Guide · 22 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
This company came highly recommended by: AC Works 365.
They did a thorough cleaning, also very polite and professional!! Thank you guys!!
Staff on phone, at the office was also very sweet and professional., Thank you.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: HVAC duct & vent cleaning
Response from the owner · 4 years ago
Linda, we are glad you were so happy with our work! Thank you for the positive review!
J
JordanLocal Guide · 105 reviewsiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
HUGE Shout Out to Angel!!! He is absolutely an incredible person …bro came over and fixed our restoration with ease and no problems! Very respectful & overall a good genuine person!! Whoever is in Management think about giving him a manager/leadership role, he has a HIGH Servant Leader Mentality!!
Services: Mold inspection
Response from the owner · 2 months ago
Thank you, Jordan! Angel gets mentioned by name in a lot of our reviews and there is a reason for that. Management has absolutely seen this one. We appreciate you taking the time to recognize him and we are glad the restoration went smoothly.
M
Madison Villafana10 reviewsiTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
Angel is great and always willing to help! He gives great feedback and always has a smile on his face.
Response from the owner · 2 months ago
Thank you, Madison! Angel's attitude is one of the things we are proudest of around here, and clear feedback makes a stressful job much easier on everyone. We appreciate you taking the time to say so.
A
Austin EllzeyLocal Guide · 38 reviewsiTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Angel has been a lifesaver at all of our uptown properties. He’s communicative, consistent, and always willing to go above and beyond and surpass our expectations. 10/10 recommend
Price assessment: Great price
Services: Drapes & curtain cleaning, Tile work installation, Install flooring, Remodeling, Mold inspection, Tile work replacement, Roofing, Flooring, Water damage-related cleanup & repair, Sewage cleanup, Upholstery cleaning, Appliance removal & disposal, Fire damage cleanup & repair, Hazardous waste removal & disposal, Plumbing, Remodeling, General carpet cleaning, Carpet cleaning, Pet stain & odor removal, Repair flooring, Gutter cleaning, Area rug cleaning, HVAC duct & vent cleaning, Water damage-related pest control, Water damage-related mold removal, Drywall repair, Furniture removal, Service not listed
Response from the owner · 2 months ago
Thank you, Austin! Managing multiple properties means you need a restoration partner who communicates and shows up consistently, and we are glad Angel has been that for your uptown portfolio. We appreciate the trust and look forward to continuing to work with your team.
I
India Lewis3 reviewsiTotal number of Google reviews India has written across all businesses on Google Maps, not just this one.
