Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
SERVPRO of Southwest Fort Worth logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%65+15.8Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty86−1.4Momentum penalty67−3.3Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

SERVPRO of Southwest Fort Worth

Fort Worth, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #110Position by Experts Score among all companies we track in this category. of 128 hazardous material removal · 4.8★ from 156 Google reviews

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Report card

Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Southwest Fort Worth is better than 77% of hazardous material removal.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Southwest Fort Worth is better than 65% of hazardous material removal.B
65
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Southwest Fort Worth is better than 86% of hazardous material removal.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Southwest Fort Worth is better than 100% of hazardous material removal.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Southwest Fort Worth is better than 67% of hazardous material removal.B
67
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Southwest Fort Worth is better than 95% of hazardous material removal.A
95

Reviews for your job

Customers hired SERVPRO of Southwest Fort Worth for 8 kinds of job.

SERVPRO of Southwest Fort Worth for water removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Water removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Water removal”

Christy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The crew at ServePro was awesome. Efficient, knowledgeable, professional and thorough! Highly recommend!

Great priceFlood cleanupWater removalWater damage-related cleanup & repair
Yamira2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had a very good experience with Servpro and Maria Fernandez.

Great priceWater removal
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had a leak from a bathroom that warped and ruined our flooring. Servpro came in, cleaned up the mess and worked with our insurance to demo, repair and replace all of the damaged drywall, replaced all of the flooring and painted all of the walls. The pack out and pack back crew with Maria, Stephanie, Jorge, and Wuiker were amazing.

Customer photo from Brian's review
Great priceFlood restorationFlood cleanupWater removal
philip2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

They showed up on time but took longer than expected. However, they went and explained further in detail what was going to happen and cleaned up after themselves. They were also flexible with return times.

Water removal+ Punctuality+ Quality+ Professionalism
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fabiola alexander and Martin Did a great job cleaning and demolishing everything after a sewer backup in master bath, closet and bedroom. Would highly recommend them

Flood cleanupFlood restorationMold inspection+ Responsiveness+ Punctuality+ Quality
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Serv Pro did a great job. Jacob and his team were responsive and quickly fixed our major AC leak. Thanks again.

Water removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 10%Overpriced 0%Not sure 50%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair20—
Flood cleanup8—
Flood restoration6—
Water removal6—
Water damage-related mold removal6—
Flooring5—
Furniture removal5—
Plumbing4—

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