Water damage restoration service · North St. Paul, MN · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%67+16.2Value 14%84+11.9Replies to reviews 7%72+5.1Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 34 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 9%
4.8★★★★★86 Google reviews · 24 photos
94%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite rapid response times, professional conduct, and clear communication regarding insurance coordination and mitigation processes. Positive reviews highlight thorough cleanup, careful handling of belongings, and transparent pricing for water, fire, and mold restoration services. However, some low-star reviews report inconsistent follow-through on reconstruction phases, incomplete initial cleaning, and unresponsive management after initial mitigation is completed.
Google rating: 4.8 out of 5 from 86 reviews (94% five-star).
Reviews on this page: 86 Google reviews (82 with written comments, 2 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: September 15, 2026.
Service: Hazardous Material Removal Service serving North St. Paul, Minnesota.
Data from Google, last updated October 28, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
This companyHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of St Paul Central West: 80/100 on this factor. Category median: 95.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of St Paul Central West: 67/100 on this factor. Category median: 94.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of St Paul Central West: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of St Paul Central West: 84/100 on this factor. Category median: 99.A
84
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of St Paul Central West: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of St Paul Central West: 72/100 on this factor. Category median: 68.B
72
Bar = this company · dark tick = category median.
Star ratings
86 Google reviews we collected
4.8of 5
5 stars8194%
4 stars11%
3 stars00%
2 stars11%
1 star33%
Praise vs complaints
Phrases our text analysis found in 82 written reviews
97%praise
Praise19597%
Complaints73%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
88%fair
Great price323%
Reasonable431%
Overpriced18%
Not sure538%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5226%
Speed & response3819%
Quality & results3718%
Communication3618%
Would recommend2914%
Honesty & trust63%
Price & value42%
What customers talk about
We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Carlos and Keiber are knowledgeable, quick and efficient.”
“- I would highly recommend ServPro if you are looking for fast response and excellent remediation work”
“Josh P and Sam did a great job finishing up my mitigation work after a leak in the basement.”
“horrible communication dealing with Jeff Short not recommended!”
“Carlos also was excellent and is professional and communicates well.”
“We could not be more pleased and highly recommend this company to anyone in need of these services.”
“An honest 5 star review for ServPro - St Paul Central West”
“They were timely, professional, and pretty affordable for all the work they did.”
“…an use the bathroom downstairs due to medical reasons saying it will cost an extra fee to come by.…”
People customers mention
Kymel11 reviews
Levi7 reviews
Lance6 reviews
Josh4 reviews
Rosa3 reviews
Ted3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of St Paul Central West for 8 kinds of job. Pick one to see what they paid and said.
MMichelle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Team Short is amazing! They all were a godsend during a very difficult time after a fire. Professional and thorough. Thank you
Great priceFire damage cleanup & repair
CCaryLocal Guide · 62 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We have water damage caused by some horrible DIY plumbing done by the previous owner. Carlos and Keiber are knowledgeable, quick and efficient. And we are very pleased with their work.
KKarris2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sam and JD were very friendly and careful with my belongings during their remediation.
Water damage-related cleanup & repair
AAndrea3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Josh P and Sam did a great job finishing up my mitigation work after a leak in the basement.
Water damage-related cleanup & repairWater damage-related mold removal
SSylvia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Jonathan and Jesús did excellent work in removing drywall and setting up the mold remediation after a pipe leaked in our basement. They were very professional and clean. They put up plastic and vacuumed so the dust would not go everywhere. They wore shoe covers and also covered the floor. Carlos also was excellent and is professional and communicates well.
Great priceMold inspectionWater removalMold mitigation
JJohn8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
ServPro came recommended to us from our insurance company, which normally we would want to find our own contractor, but for a complete kitchen remodel that we hadn’t planned for, it would have been nearly impossible to get the work started quickly. We had water damage in our kitchen and it was an extensive rebuild.…
Team Short is amazing! They all were a godsend during a very difficult time after a fire. Professional and thorough. Thank you
Price assessment: Great price
Services: Fire damage cleanup & repair
Response from the owner · a month ago
Thank you so much, Michelle! Our team is dedicated to providing professional and thorough service, especially during challenging times. We appreciate your kind words and are glad we could assist you.
C
Cary JohnstonLocal Guide · 62 reviewsiTotal number of Google reviews Cary has written across all businesses on Google Maps, not just this one.
We have water damage caused by some horrible DIY plumbing done by the previous owner. Carlos and Keiber are knowledgeable, quick and efficient. And we are very pleased with their work.
Price assessment: Reasonable price
Services: Mold inspection, Water removal, Flooring, Service not listed
Response time: 1–2 hr
Response from the owner · a month ago
Thanks for sharing your feedback, Cary! It's great to know that our team was able to assist you effectively with your water damage situation. We appreciate your kind words about their knowledge and efficiency.
K
Karris Krueger2 reviewsiTotal number of Google reviews Karris has written across all businesses on Google Maps, not just this one.
Sam and JD were very friendly and careful with my belongings during their remediation.
Services: Water damage-related cleanup & repair
Response from the owner · a month ago
Thank you so much, Karris! We're glad to hear that our team was friendly and took great care with your belongings during the remediation process. Your feedback is greatly appreciated!
A
Andrea Bruns3 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Josh P and Sam did a great job finishing up my mitigation work after a leak in the basement.
Services: Water damage-related cleanup & repair, Water damage-related mold removal
Response from the owner · 2 months ago
Thank you so much, Andrea! It's great to hear that our team did a fantastic job with your mitigation work after the leak. We appreciate your kind words and support!
P
peter hall6 reviewsiTotal number of Google reviews peter has written across all businesses on Google Maps, not just this one.
An honest 5 star review for ServPro - St Paul Central West
- I would highly recommend ServPro if you are looking for fast response and excellent remediation work
- Special thanks go to the Team Leads of the two crews who got the team there, diagnosed the issues competed the remediation and promptly filed documentation for the insurance company.
- Crew 1 Lead - Ted Yanish
- Crew 2 Lead - Carlos Fragoso & Crew 2 Demolition - Jesus & Johnathan
****************************
Detail - The filter on the front load washing machine was not screwed in completely and water was pouring out of the front of the washer for approximately 35 minutes before it was noticed. This was the morning of Thursday, 7/9. After the water we was shut off we did a little clean up of the water that could be seen and then called ServPro. The remediation team showed up within 2 hours! Damage was limited to the laundry room and the finished basement below the laundry room The initial remediation was completed and documented within another 3 hours of their arrival. The next day it was learned that the first team that had completed the work on Thursday was sent to Iowa to handle emergency remediation after large storms. A second team arrived on Friday, 7/10 and completed setting up dehumidifiers, fans, and the plastic to isolate the area in the basement where sheetrock needed removal. Protective film was laid down on the floor and stairs used to access the damaged areas. The second team supervisor returned on Monday, 7/13 to check on the progress of the drying. Things were progressing well except for the floor under the linoleum in the laundry room. A call was placed to the Insurance company for approval to remove the linoleum to dry the wood floor. Approval was given and the floor linoleum was removed on Tuesday 7/14 by the second team. Wednesday. 7/15 the second team returned. The floor and most of the sheet rock dried so the damaged sheetrock was removed, the area was cleaned up and ready for repairs. The initial remediation was completed in 6 days after the accident.
=> Again, thanks to the Team Leads who identified the problem areas, set up the remediation and filed the documentation with the insurance companies.
Services: Water damage-related cleanup & repair
Response from the owner · 3 months ago
Thank you so much, Peter! We're grateful for your detailed feedback and are pleased to know that our team was able to respond quickly and efficiently to your remediation needs. It's great to hear that our team leads effectively managed the situation and ensured everything was documented for your insurance. Your recommendation means a lot to us, and we appreciate your support!
S
S & S Magjumper1 reviewiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Jonathan and Jesús did excellent work in removing drywall and setting up the mold remediation after a pipe leaked in our basement. They were very professional and clean. They put up plastic and vacuumed so the dust would not go everywhere. They wore shoe covers and also covered the floor. Carlos also was excellent and is professional and communicates well.
Price assessment: Great price
Services: Mold inspection, Water removal, Mold mitigation, Mold remediation, Mold cleaning, Water damage-related mold removal
Response from the owner · 4 months ago
Thank you so much, Sylvia! We appreciate your kind words about our team's professionalism and attention to detail during the mold remediation process. It's great to know that Jonathan, Jesús, and Carlos made a positive impact on your experience. Your feedback motivates us to keep delivering the best service possible!
L
Linda Camp1 reviewiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Thank you so much, Linda! We're glad to hear our team did a great job with your kitchen cabinets and appreciated their extra effort. Your feedback means a lot to us!
C
Chris Osborn6 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Services: Mold mitigation, Water damage-related cleanup & repair
Response from the owner · 5 months ago
Thank you so much, Chris! We're glad to hear you had a great experience with our team, even in a challenging situation. Your feedback is truly appreciated!
J
John Ethier8 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
ServPro came recommended to us from our insurance company, which normally we would want to find our own contractor, but for a complete kitchen remodel that we hadn’t planned for, it would have been nearly impossible to get the work started quickly. We had water damage in our kitchen and it was an extensive rebuild. Asbestos removal, complete demo down to the studs. We now have a beautiful kitchen. Everyone we dealt with at ServPro was friendly, professional and knowledgeable. We had a pretty clear vision of what we wanted and they delivered. They were also very good about steering us in the right direction in numerous areas. It’s very stressful to go through such an extensive damage claim but ServPro helped make the rebuild a pleasant experience. We highly recommend them.
Price assessment: Great price
Services: Flood restoration, Remodeling
Response from the owner · 6 months ago
Thank you so much, John! We’re thrilled to hear that our team at SERVPRO of St Paul Central West made your kitchen remodel a pleasant experience, and we appreciate your high recommendation!
