Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
SERVPRO of St Paul Central West logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%67+16.2Value 14%84+11.9Replies to reviews 7%72+5.1Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

SERVPRO of St Paul Central West

North St. Paul, MN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 34 hazardous material removal · 4.8★ from 86 Google reviews

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Report card

Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of St Paul Central West is better than 80% of hazardous material removal.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of St Paul Central West is better than 67% of hazardous material removal.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of St Paul Central West is better than 100% of hazardous material removal.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of St Paul Central West is better than 84% of hazardous material removal.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of St Paul Central West is better than 100% of hazardous material removal.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of St Paul Central West is better than 72% of hazardous material removal.B
72

Reviews for your job

Customers hired SERVPRO of St Paul Central West for 8 kinds of job.

SERVPRO of St Paul Central West for flood restoration

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Flood restoration”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Flood restoration”

Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Workers did a great job on removing my kitchen cabinets. Went the extra mile

Reasonable priceFlood restorationRemodelingMold inspection
John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

ServPro came recommended to us from our insurance company, which normally we would want to find our own contractor, but for a complete kitchen remodel that we hadn’t planned for, it would have been nearly impossible to get the work started quickly. We had water damage in our kitchen and it was an extensive rebuild.…

Great priceFlood restorationRemodeling
TammyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I met today with Eva Porras with Servpro today discussing our options for water mitigation at our building in Minnetonka. Very impressed with her positive attitude and enthusiasm to handle any situation that might come her way. Eva was a great representative of the Servpro team and we are looking forward to working…

Flood restoration
Eric6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Brandon, Rosa, and Levi are and have been amazing to work with. Very professional and leave your home clean. The communication has been accurate and helpful. Thank you!

Not sureFlood restoration
Catherine11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I called serve pro when I found a burst pipe and a flooded basement on a Monday evening. Kymel the project manager was amazing, he got crew to my home within hours. Other companies were not available for days due to the frigid cold weather and other clients experiencing similar issues. Chris arrived with a late…

Flood restorationFlood cleanupWater removal
Michael7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had flood in basement.Team was prompt, professional, good communication and answered all concerns and questions.Highly recommended.

Customer photo from Michael's reviewCustomer photo from Michael's review
Flood restorationMold inspection
Charlie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The team was great. They were efficient, knowledgeable and timely. The only thing I would recommend was to update the home owner each evening about what was done that day. This can be picky, so overall it was everything I needed and more!

Flood cleanupFlood restorationMold inspection+ Responsiveness+ Punctuality+ Quality
Brian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

FANTASTIC!!! This group came in so clutch in a very stressful time with our basement flooding. If you're lucky enough to get Keiarra, Kymel, Samantha, & Abby, rest assured that you'll be in good hands. Professionalism was outstanding. Communication was as good as it gets. There wasn't a moment that we weren't in the…

Flood cleanupFlood restorationMold mitigation+ Responsiveness+ Punctuality+ Professionalism
Jesse1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called ServPro and they were at my house within a couple of hours. My basement flooded and Samantha and Marco assessed the damages. They were very thorough and honest about the restoration that needed to be done. They did an excellent cleanup job and I was very impressed! I will definitely call ServPro again if my basement floods again.

Flood cleanupFlood restorationWater removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 31%Overpriced 8%Not sure 38%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair16—
Water removal15—
Mold inspection10—
Flood restoration9—
Flood cleanup9—
Water damage-related mold removal5—
Flooring4—
Mold mitigation4—

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