Analyzing 7,516,2227.5M ReviewsFor 21,18021.2K Experts

Experts Reviews · Company report
SERVPRO of St Paul Central West logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%66+16Value 14%84+11.9Replies to reviews 7%78+5.5Craft & service penalty98−0.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

SERVPRO of St Paul Central West

North St. Paul, MN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #70Position by Experts Score among all companies we track in this category. of 84 hazardous material removal · 4.8★ from 86 Google reviews

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Report card

Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of St Paul Central West is better than 80% of hazardous material removal.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of St Paul Central West is better than 66% of hazardous material removal.B
66
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of St Paul Central West is better than 98% of hazardous material removal.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of St Paul Central West is better than 84% of hazardous material removal.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of St Paul Central West is better than 100% of hazardous material removal.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of St Paul Central West is better than 78% of hazardous material removal.B
78

Reviews for your job

Customers hired SERVPRO of St Paul Central West for 8 kinds of job.

SERVPRO of St Paul Central West for sewage cleanup

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewage cleanup”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2

All 3 Google reviews tagged “Sewage cleanup”

Jim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The Servopro team was at my door within an hour of my call. Mitigation of a bad sewer line began immediately and went into the evening. Removing debris as fast as they found it. They setup protection barriers and floor protection added multiple dehumidifier’s and fans, followed up daily tracking moisture and…

Not sureSewage cleanupPlumbing
Erin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had the BEST experience with ServPro! Even though it's not ideal to have a sewer backup they made it easy and pleasant. We LOVED all the folks that helped us! Levi and Lance were incredible- so great with communication, easy-going, super duper knowledgeable, kind and re-assuring. I am actually sad everything is…

FlooringSewage cleanupService not listed+ Responsiveness+ Punctuality+ Quality
Roseville5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Lance and Abby helped us out tremendously with our sewer back up! Cannot thank them enough! They got us back on our feet in one day! Amazing work, I strongly recommend this company!

Mold mitigationMold inspectionSewage cleanup+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 31%Overpriced 8%Not sure 38%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair16—
Water removal15—
Mold inspection10—
Flood restoration9—
Flood cleanup9—
Water damage-related mold removal5—
Flooring4—
Mold mitigation4—

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