Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%60+8.5Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORESERVPRO of Steuben, DeKalb and LaGrange Counties
Kendallville, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #96Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.8★ from 49 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Steuben, DeKalb and LaGrange Counties is better than 83% of carpet cleaning.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Steuben, DeKalb and LaGrange Counties is better than 78% of carpet cleaning.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Steuben, DeKalb and LaGrange Counties is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Steuben, DeKalb and LaGrange Counties is better than 60% of carpet cleaning.B
60
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Steuben, DeKalb and LaGrange Counties is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Steuben, DeKalb and LaGrange Counties is better than 100% of carpet cleaning.A
100
Reviews for your job
Customers hired SERVPRO of Steuben, DeKalb and LaGrange Counties for 8 kinds of job.
SERVPRO of Steuben, DeKalb and LaGrange Counties for flood cleanup
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$189–$614
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Flood cleanup”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 9
All 6 Google reviews tagged “Flood cleanup”
Chuck15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Justin and his crew were very professional and timely. Helped us mitigate a water problem.
Flood cleanup
Sarah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Prompt, helpful, and responsive.
Not sureFlood cleanup
LynnLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Our home experienced a water flood which was filled with well installation mud into three rooms of my house. The damage took a great deal of cleanup, removal of carpets, new drywall, floor molding, and use of fans, heater and dehumidifiers to dry the walls and floors. I had them do my repairs as well. My house…
Reasonable priceRemodelingMold inspectionFlood cleanup
ELocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Worked with Justin and his team, and I would highly recommend for any restoration project! Excellent work!
Carpet cleaningFlood cleanupFlood restoration+ Responsiveness+ Quality+ Professionalism
NoKap2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Amazing team! Everyone was awesome and did an amazing job.
Fire damage cleanup & repairFlood cleanupMold cleaning+ Responsiveness+ Punctuality+ Quality
Clayton1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
This business is professional and I’m glad they serve our community
Fire damage cleanup & repairFlood cleanupMold mitigation+ Responsiveness+ Punctuality+ Quality
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 13%Reasonable 38%Overpriced 13%Not sure 38%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Mold inspection | 8 | — |
| Water damage-related cleanup & repair | 7 | — |
| Flood cleanup | 6 | $189–$614 |
| Water removal | 5 | — |
| Water damage-related mold removal | 4 | — |
| Painting | 4 | — |
| Mold mitigation | 4 | — |
| Mold damage restoration | 3 | — |
