Water damage restoration service · Kendallville, IN · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%60+8.5Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#96 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 11%
4.8★★★★★49 Google reviews · 24 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
SERVPRO of Steuben, DeKalb and LaGrange Counties at a glance
Google reviewers rate this water damage restoration service 4.8 out of 5 based on 49 reviews, noting that the owner responds to all feedback. Customers frequently praise the team's punctuality, professional communication, and ability to explain the remediation process clearly while respecting the property. Services include mold removal, water extraction, and structural repairs. However, a recurring criticism in low-star reviews involves high pricing estimates and a lack of communication regarding insurance adjusters.
Google rating: 4.8 out of 5 from 49 reviews (94% five-star).
Reviews on this page: 49 Google reviews (48 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Steuben, DeKalb and LaGrange Counties: 83/100 on this factor. Category median: 96.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Steuben, DeKalb and LaGrange Counties: 78/100 on this factor. Category median: 97.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Steuben, DeKalb and LaGrange Counties: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Steuben, DeKalb and LaGrange Counties: 60/100 on this factor. Category median: 100.B
60
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Steuben, DeKalb and LaGrange Counties: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Steuben, DeKalb and LaGrange Counties: 100/100 on this factor. Category median: 72.A
100
Bar = this company · dark tick = category median.
Star ratings
49 Google reviews we collected
4.8of 5
5 stars4694%
4 stars12%
3 stars00%
2 stars12%
1 star12%
Praise vs complaints
Phrases our text analysis found in 48 written reviews
95%praise
Praise8895%
Complaints55%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
80%fair
Great price113%
Reasonable338%
Overpriced113%
Not sure338%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2729%
Speed & response2224%
Quality & results1718%
Would recommend1516%
Communication55%
Price & value55%
Honesty & trust22%
What customers talk about
We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very nice people got back to me quickly they explained the whole process very well they were respectful of my property had all there tools and equipme…”
“His crew, April and Jayden, were not only on the job in a timely fashion, they were a few minutes early - nice!”
“Did a Great job Justin and the guys were quick to get it taken care of my problem.”
“Very friendly job very well done I would recommend them very highly!”
“…ough the mold remediation process and gave us a very fair quote, even explaining how to do the job ourselves, if we wanted to.…”
“…and talked us through the mold remediation process and gave us a very fair quote, even explaining how to do the job ourselves, if we wanted to.…”
“We had this company give us a quote for mold removal for a house.”
““So glad to have a company like this, with their integrity, work ethic and experience as a part of our community.”
People customers mention
Justin8 reviews
Amanda4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of Steuben, DeKalb and LaGrange Counties for 8 kinds of job. Pick one to see what they paid and said.
PPhillip4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We contacted Justin at SERVPRO about a mold issue in our basement - he came out to inspect the area and talked us through the mold remediation process and gave us a very fair quote, even explaining how to do the job ourselves, if we wanted to. Now, that’s a true trustworthy professional!
His crew, April and Jayden,…
Reasonable priceMold inspection
JJay1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very nice people got back to me quickly they explained the whole process very well they were respectful of my property had all there tools and equipment set up very nicely they cleaned up any mess that they made before they left as well
Great priceWater damage-related mold removal
GGregLocal Guide · 60 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
5+ Corbin was here numerous times to repair and replace items that were wet and molded due to water damage. Himself, and sometimes helpers, worked at a good pace to make things right. My wife, Crystal was here most of the time and made numerous comments about the professionalism and knowledge shown while they were here. Thanks Corbin
Not sureMold inspectionPaintingWater damage-related mold removal
CChuck15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Justin and his crew were very professional and timely. Helped us mitigate a water problem.
Flood cleanup
EEd4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Did a Great job Justin and the guys were quick to get it taken care of my problem....Thanks
Mold inspection
SShelaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
We had black mold situation in between wall of kitchen and bathroom...had to have bathroom wall taken out and kitchen gutted...very stressful but servpro people were amazing ...response to our need was fast...each team that was send were very courteous and respectful of our property...
We appreciated how they helped…
Not sureMold inspectionMold mitigationMold remediation
We contacted Justin at SERVPRO about a mold issue in our basement - he came out to inspect the area and talked us through the mold remediation process and gave us a very fair quote, even explaining how to do the job ourselves, if we wanted to. Now, that’s a true trustworthy professional!
His crew, April and Jayden, were not only on the job in a timely fashion, they were a few minutes early - nice! They got to work immediately and had the job done quicker than we expected. They were very professional and personable - A+ in every aspect. We highly recommend this company!
Price assessment: Reasonable price
Services: Mold inspection
Response time: 0–1 hr
Response from the owner · 2 weeks ago
Thank you so much for the fantastic review! We are incredibly proud of Justin, April, and Jayden for delivering such a timely, honest, and professional experience. Building trust is everything to us, so we are thrilled to hear you felt well-supported from the initial inspection to the final cleanup. Thank you for highly recommending our mold remediation team!
J
Jay John1 reviewiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Very nice people got back to me quickly they explained the whole process very well they were respectful of my property had all there tools and equipment set up very nicely they cleaned up any mess that they made before they left as well
Price assessment: Great price
Services: Water damage-related mold removal
Response time: 0–1 hr
Response from the owner · a month ago
Thank you for the wonderful review! We are thrilled to hear that our team communicated well, respected your property, and left everything clean. We truly appreciate your business!
G
GregLocal Guide · 60 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
5+ Corbin was here numerous times to repair and replace items that were wet and molded due to water damage. Himself, and sometimes helpers, worked at a good pace to make things right. My wife, Crystal was here most of the time and made numerous comments about the professionalism and knowledge shown while they were here. Thanks Corbin
Thank you for the 5-star review! We are so glad Corbin and the crew provided professional, efficient service for your mold restoration and painting. I will definitely pass your kind words along to Corbin. Thanks for trusting us to make your home right again!
C
Chuck Walker15 reviewsiTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Justin and his crew were very professional and timely. Helped us mitigate a water problem.
Services: Flood cleanup
Response from the owner · 4 months ago
Thanks a lot, Chuck! We're glad to hear that our team was able to assist you with your water problem in a professional and timely manner. Your feedback is greatly appreciated!
S
Sarah Moeller3 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Thank you, Sarah Moeller, for your wonderful 5-star review! We are so grateful to hear that our team was prompt, helpful, and responsive in addressing your needs. Providing excellent service is our top priority, and your feedback truly means a lot to us. We appreciate you choosing SERVPRO of Steuben, DeKalb and LaGrange Counties!
E
Ed Stearns4 reviewsiTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Did a Great job Justin and the guys were quick to get it taken care of my problem....Thanks
Services: Mold inspection
Response from the owner · 11 months ago
Thank you so much for your wonderful feedback, Ed! We’re thrilled to hear that Justin and the team provided prompt and effective restoration services for your needs at SERVPRO of Steuben, DeKalb and LaGrange Counties!
S
Shela KrienerLocal Guide · 14 reviewsiTotal number of Google reviews Shela has written across all businesses on Google Maps, not just this one.
We had black mold situation in between wall of kitchen and bathroom...had to have bathroom wall taken out and kitchen gutted...very stressful but servpro people were amazing ...response to our need was fast...each team that was send were very courteous and respectful of our property...
We appreciated how they helped us through this process....thank you so much!
We’re grateful for your kind words, Shela! Our team at SERVPRO of Steuben, DeKalb and LaGrange Counties understands how stressful mold remediation can be, and we’re glad our courteous staff could support you through the process. Thank you for choosing us!
M
Mary Conklin4 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Wonderful people to work with Very conscientious and considerate of all our items.
Price assessment: Reasonable price
Services: Water removal
Response from the owner · 11 months ago
Thank you for your feedback, Mary! We’re glad to hear you had a positive experience and appreciate your acknowledgment of our team's conscientiousness and consideration during your restoration services.
J
Jon Vanhorn2 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Over charged, no communication. Will not work with insurance adjuster. Terrible experience.
Price assessment: Overpriced
Services: Flood restoration
Response from the owner · a year ago
Thank you for your feedback, Jon. We take your concerns seriously and would value the chance to speak with you further about your experience. Please reach out to us at your convenience.
L
Lynn KuehnLocal Guide · 16 reviewsiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Our home experienced a water flood which was filled with well installation mud into three rooms of my house. The damage took a great deal of cleanup, removal of carpets, new drywall, floor molding, and use of fans, heater and dehumidifiers to dry the walls and floors. I had them do my repairs as well. My house is finally getting close to being back to normal. They responded immediately to the incursion of water with professionalism and support. They have been in and out of the house dealing with two water leaks, doing repairs and drying out the walls. It was evident that they are all good kind people , respectful and helpful with many excellent skill sets ! Thank you for being the bright spot in what was a very trying situation. The dry wall , painting and carpentry all looks great !They were careful working in my home and made sure everything was perfect before they finished. Thank you Corbin, Kurt and Diego and Justin! Job well done.
Price assessment: Reasonable price
Services: Remodeling, Mold inspection, Flood cleanup, Water removal, Water damage-related cleanup & repair, Painting, Mold remediation, Service not listed
Response from the owner · a year ago
We are so happy to hear your home is finally getting back to normal! Dealing with mud and multiple leaks is a huge undertaking, and we’re proud that our team delivered both an immediate, supportive response and excellent final results across the drywall, painting, and carpentry. Thank you for the shout-out to Corbin, Kurt, Diego, and Justin—job well done!
