Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
SERVPRO of Steuben, DeKalb and LaGrange Counties logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%60+8.5Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

SERVPRO of Steuben, DeKalb and LaGrange Counties

Kendallville, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #96Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.8★ from 49 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Steuben, DeKalb and LaGrange Counties is better than 83% of carpet cleaning.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Steuben, DeKalb and LaGrange Counties is better than 78% of carpet cleaning.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Steuben, DeKalb and LaGrange Counties is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Steuben, DeKalb and LaGrange Counties is better than 60% of carpet cleaning.B
60
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Steuben, DeKalb and LaGrange Counties is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Steuben, DeKalb and LaGrange Counties is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired SERVPRO of Steuben, DeKalb and LaGrange Counties for 8 kinds of job.

SERVPRO of Steuben, DeKalb and LaGrange Counties for mold damage restoration

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Mold damage restoration”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2

All 3 Google reviews tagged “Mold damage restoration”

GregLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

5+ Corbin was here numerous times to repair and replace items that were wet and molded due to water damage. Himself, and sometimes helpers, worked at a good pace to make things right. My wife, Crystal was here most of the time and made numerous comments about the professionalism and knowledge shown while they were here. Thanks Corbin

Not sureMold inspectionPaintingWater damage-related mold removal
ShelaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had black mold situation in between wall of kitchen and bathroom...had to have bathroom wall taken out and kitchen gutted...very stressful but servpro people were amazing ...response to our need was fast...each team that was send were very courteous and respectful of our property... We appreciated how they helped…

Not sureMold inspectionMold mitigationMold remediation
NoKap2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing team! Everyone was awesome and did an amazing job.

Fire damage cleanup & repairFlood cleanupMold cleaning+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 13%Reasonable 38%Overpriced 13%Not sure 38%

Jobs customers hired them for

JobReviewsCategory typical
Mold inspection8—
Water damage-related cleanup & repair7—
Flood cleanup6$189–$614
Water removal5—
Water damage-related mold removal4—
Painting4—
Mold mitigation4—
Mold damage restoration3—

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