Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
SERVPRO of Steuben, DeKalb and LaGrange Counties logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%60+8.5Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

SERVPRO of Steuben, DeKalb and LaGrange Counties

Kendallville, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #96Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.8★ from 49 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Steuben, DeKalb and LaGrange Counties is better than 83% of carpet cleaning.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Steuben, DeKalb and LaGrange Counties is better than 78% of carpet cleaning.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Steuben, DeKalb and LaGrange Counties is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Steuben, DeKalb and LaGrange Counties is better than 60% of carpet cleaning.B
60
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Steuben, DeKalb and LaGrange Counties is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Steuben, DeKalb and LaGrange Counties is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired SERVPRO of Steuben, DeKalb and LaGrange Counties for 8 kinds of job.

SERVPRO of Steuben, DeKalb and LaGrange Counties for water removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Water removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Water removal”

Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Wonderful people to work with Very conscientious and considerate of all our items.

Reasonable priceWater removal
LynnLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our home experienced a water flood which was filled with well installation mud into three rooms of my house. The damage took a great deal of cleanup, removal of carpets, new drywall, floor molding, and use of fans, heater and dehumidifiers to dry the walls and floors. I had them do my repairs as well. My house…

Reasonable priceRemodelingMold inspectionFlood cleanup
ELocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Worked with Justin and his team, and I would highly recommend for any restoration project! Excellent work!

Carpet cleaningFlood cleanupFlood restoration+ Responsiveness+ Quality+ Professionalism
NoKap2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing team! Everyone was awesome and did an amazing job.

Fire damage cleanup & repairFlood cleanupMold cleaning+ Responsiveness+ Punctuality+ Quality
Angela6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We are grateful to Justin, Amanda, April, and everyone else who responded to our plumbing catastrophe in April 2022 and some follow-up in August 2022. Servpro was quick to respond, patient with our many questions, courteous, and thorough. Although we hope we don’t need their services again, we would not hesitate to use them again or to recommend them.

Water damage-related cleanup & repairWater removal+ Responsiveness

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 13%Reasonable 38%Overpriced 13%Not sure 38%

Jobs customers hired them for

JobReviewsCategory typical
Mold inspection8—
Water damage-related cleanup & repair7—
Flood cleanup6$189–$614
Water removal5—
Water damage-related mold removal4—
Painting4—
Mold mitigation4—
Mold damage restoration3—

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