Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
SERVPRO of Valdosta logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%68+4.8Craft & service penalty99−0.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

SERVPRO of Valdosta

Valdosta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 100 Google reviews

📞 Call (229) 381-8298Request a call backWebsite ↗

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Valdosta is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Valdosta is better than 96% of carpet cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Valdosta is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Valdosta is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Valdosta is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Valdosta is better than 68% of carpet cleaning.B
68

Reviews for your job

Customers hired SERVPRO of Valdosta for 8 kinds of job.

SERVPRO of Valdosta for mold mitigation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Mold mitigation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4

All 6 Google reviews tagged “Mold mitigation”

Bernadett6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

⭐⭐⭐⭐⭐ I want to give a huge shoutout to Egar, Jaqwan, and Trent at the Valdosta SERVPRO! These guys were absolutely wonderful to work with. They were professional, respectful, hardworking, and very knowledgeable throughout the entire process. They took the time to answer my questions, explain what they were doing,…

Not sureMold mitigationMold remediation
Bonnie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Patrick Pridemore and the SERVPRO team—Trent, Jaquan, and Edgar—were extremely professional, courteous, and timely throughout the entire process. They did an excellent job addressing our water damage and mold issues and completed the work efficiently and promptly. We greatly appreciate their hard work and…

Reasonable priceMold inspectionWater removalMold mitigation
PierreLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

SERVPRO came out within a few hours of my call and were very professional in addressing my hot water tank leak. Service Rep Andrew provided excellent customer service and went out of his way to advise how I could mitigate the mold issue in the future.

Mold mitigationMold inspection+ Responsiveness+ Punctuality+ Quality
Terry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service provided by Andrew of ServePro of Valdosta was outstanding. I had a water damage from a plumbing issue. ServePro responded immediately to my call and quickly assessed the situation and immediately started mitigation. He and the other technician were efficient and professional answering all my…

Mold mitigationWater damage-related cleanup & repairWater removal+ Responsiveness+ Punctuality+ Quality
DawnLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They came when they said they'd be here. Andrew, Edgar and Sam did a great job! Cleaned up the mess and saved boards so I could try to get same door frame and molding. They even caulded the shower for me to prevent reoccurance. I thought the price as good for the work done. I really appreciated the great customer…

Mold cleaningMold damage restorationMold mitigation+ Responsiveness+ Punctuality+ Quality
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you Patrick for your help

Mold mitigationWater damage-related cleanup & repairWater damage-related mold removal+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 25%Overpriced 0%Not sure 75%

Jobs customers hired them for

JobReviewsCategory typical
Water removal12—
Water damage-related cleanup & repair12—
Mold inspection9—
Mold remediation7—
Mold mitigation6—
Sewage cleanup4—
Flood cleanup4$189–$614
Water damage-related mold removal4—

Compare with

Rosas Cleaning Solutions LLC logoRosas Cleaning Solutions LLCExperts Score 100Valdosta · 5.00★Prime Surplus Cleaning logoPrime Surplus CleaningExperts Score 94Valdosta · 4.98★Ken's Carpet Care Inc logoKen's Carpet Care IncExperts Score 94Valdosta · 4.95★