Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
SERVPRO of Valdosta logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%68+4.8Craft & service penalty99−0.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

SERVPRO of Valdosta

Valdosta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 100 Google reviews

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Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Valdosta is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Valdosta is better than 96% of carpet cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Valdosta is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Valdosta is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Valdosta is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Valdosta is better than 68% of carpet cleaning.B
68

Reviews for your job

Customers hired SERVPRO of Valdosta for 8 kinds of job.

SERVPRO of Valdosta for water damage-related cleanup & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related cleanup & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 10

All 12 Google reviews tagged “Water damage-related cleanup & repair”

Tanda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I want to give a big THANK YOU to the following guys Patrick, Trent, Lawrence, Jajaun, Eadel, Edgan for restoring my home. You all was very respectful and nice. Thanks

Flood restorationMold inspectionFlood cleanup
Chloe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely incredible team of the kindest and most patient people! As a first time home owner shaking in her boots after waking up to a flooded bathroom, they really helped keep me calm. They got everything all cleaned up with no issues! Words cannot express my gratitude for this company.

Flood cleanupFlood restorationWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
France12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have never encountered such a caring and professional group of men. The owner of servpro, Randy was involved hands on for the whole process. His production manager, Patrick Pridemore and Andrew were beyond wonderful. It was a tedious process for all but they came through for me. Always here when they said they…

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Terry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service provided by Andrew of ServePro of Valdosta was outstanding. I had a water damage from a plumbing issue. ServePro responded immediately to my call and quickly assessed the situation and immediately started mitigation. He and the other technician were efficient and professional answering all my…

Mold mitigationWater damage-related cleanup & repairWater removal+ Responsiveness+ Punctuality+ Quality
Heather2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful communication, prompt response and fairly priced. I would highly recommend!

Water damage-related cleanup & repairWater removal+ Responsiveness+ Punctuality+ Quality
kyle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had some water pipes burst u set watch my slab and Servpro was here to help! They came in evaluated what exactly was a damaged and help dry everything out. A few days later they came back and luckily they were able to salvage so much of our stuff! Definitely will use there services again and will recommend to anyone!

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
DawnLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They came when they said they'd be here. Andrew, Edgar and Sam did a great job! Cleaned up the mess and saved boards so I could try to get same door frame and molding. They even caulded the shower for me to prevent reoccurance. I thought the price as good for the work done. I really appreciated the great customer…

Mold cleaningMold damage restorationMold mitigation+ Responsiveness+ Punctuality+ Quality
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you Patrick for your help

Mold mitigationWater damage-related cleanup & repairWater damage-related mold removal+ Punctuality+ Quality
Michelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The men were very professional. Worked really hard and satisfying with everything from clearing the rooms to boxing up things. They listened to all of the complaints. Really want praise Edger Larkins, JaQuan Douglas, Demond Isom, and Patrick Pridemore for a job well done. We really appreciate you hard work.

Flood restorationWater damage-related cleanup & repairFlooring+ Responsiveness+ Punctuality+ Quality
Jessie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Was especially impressed with this service. Patrick is the best. He was always on time, keep in informed of what's going on.

Mold cleaningWater damage-related cleanup & repairWater removal+ Responsiveness+ Punctuality+ Quality
JimLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

WOW! Just amazing response and service!! The guys came out in the evening and stayed late until the job was completed. My husband was deployed and I was very grateful to them for coming back out twice to check on everything. Hire them!

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Ramon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 25%Overpriced 0%Not sure 75%

Jobs customers hired them for

JobReviewsCategory typical
Water removal12—
Water damage-related cleanup & repair12—
Mold inspection9—
Mold remediation7—
Mold mitigation6—
Sewage cleanup4—
Flood cleanup4$189–$614
Water damage-related mold removal4—

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