Water damage restoration service · Bradenton, FL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty73−2.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 51 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 16%
4.8★★★★★347 Google reviews · 23 photos
95%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the company 4.8 out of 5 based on 347 reviews, with the owner responding to 76 percent of them. Customers frequently cite professional conduct, quick response times, and clear communication during water damage, mold, and fire restoration jobs. However, some low-star reviews highlight issues with denied service for specific property types, perceived cost maximization, and broken items or incomplete work during repairs.
Google rating: 4.8 out of 5 from 347 reviews (95% five-star).
Reviews on this page: 347 Google reviews (328 with written comments, 9 with photos).
Owner responses: the business replied to 76% of reviews.
Most recent review: October 10, 2026.
Service: Steam Cleaning Service serving Bradenton, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companySteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of West Bradenton/Anna Maria: 89/100 on this factor. Category median: 95.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of West Bradenton/Anna Maria: 85/100 on this factor. Category median: 95.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of West Bradenton/Anna Maria: 73/100 on this factor. Category median: 99.B
73
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of West Bradenton/Anna Maria: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of West Bradenton/Anna Maria: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of West Bradenton/Anna Maria: 86/100 on this factor. Category median: 86.A
86
Bar = this company · dark tick = category median.
Star ratings
347 Google reviews we collected
4.8of 5
5 stars33095%
4 stars31%
3 stars10%
2 stars21%
1 star113%
Praise vs complaints
Phrases our text analysis found in 328 written reviews
97%praise
Praise69497%
Complaints203%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2754%
Reasonable2040%
Overpriced00%
Not sure36%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18926%
Quality & results14520%
Would recommend13319%
Speed & response13218%
Communication639%
Honesty & trust324%
Price & value203%
What customers talk about
We read 328 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were professional, responsible, and careful with my home.”
“Everything was done beautifully and exceeded my expectations.”
“And worst of all I have way more mold in the house than they cared to look for.”
“I recommend Servpro 100% without hesitation; I had damage to my air conditioning.”
“After experiencing their services, I cannot recommend working with Sevrpro Bradenton.”
“The Servpro Team Fekrie, Harold, and Roxanna were so professional, polite, and extremely effective and responsive.”
“We'll they never showed up.”
“Thanks Rob for all the great communication leading up to service day!”
“It's difficult to find a team so reliable and committed to customer satisfaction.”
“The service charge was very minimal and very reasonable especially given the miserable task required on a late Sunday afternoon…we cannot believe how…”
“Consequently, ServoPro over charge grossly and fail to advise us properly.”
People customers mention
Justin15 reviews
Torres14 reviews
Nelson12 reviews
Raymond12 reviews
Krista12 reviews
Johana11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of West Bradenton/Anna Maria for 8 kinds of job. Pick one to see what they paid and said.
Yoiber1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I am very happy with the work done. They were professional, responsible, and careful with my home. Everything was done beautifully and exceeded my expectations. I highly recommend them!
Jasmine2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The Servpro Team Fekrie, Harold, and Roxanna were so professional, polite, and extremely effective and responsive. Minimal impact to my schedule and busy day. Thanks Rob for all the great communication leading up to service day!
Great priceMold inspectionMold mitigationMold damage restoration
DARIANA5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I recommend Servpro 100% without hesitation; I had damage to my air conditioning. Thanks to the young lady—you were very good, Fekrie Johanna—and thank you for all the information, Mr. Trevor.
madelen3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Thank you to Servpro, Reinaldo, and Nelson for solving the mold problem at my business so quickly.
Daniela7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Really happy with how everything turned out! Reinaldo and Nelson were awesome and took care of the repairs quickly. Great experience overall!
Terry5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Luis Torres has been most helpful working my issue. He was very courteous and professional.
I am very happy with the work done. They were professional, responsible, and careful with my home. Everything was done beautifully and exceeded my expectations. I highly recommend them!
Response from the owner · a week ago
Thank you for sharing such thoughtful feedback! We know that having work performed in your home requires a great deal of trust, and we're glad our team earned yours. Hearing that they treated your home with care, followed through on their responsibilities, and delivered results beyond your expectations is especially rewarding. That's exactly the experience we strive to provide at SERVPRO of Bradenton. We truly appreciate your recommendation and the opportunity to serve you!
Jasmine François2 reviewsiTotal number of Google reviews Jasmine has written across all businesses on Google Maps, not just this one.
The Servpro Team Fekrie, Harold, and Roxanna were so professional, polite, and extremely effective and responsive. Minimal impact to my schedule and busy day. Thanks Rob for all the great communication leading up to service day!
Thank you so much, Jasmine! We appreciate your kind words about our team and are glad to hear that we could minimize the impact on your busy day. Communication is key for us, and it's great to know that it made a difference for you. Your feedback means a lot to us at SERVPRO!
DARIANA UREÑA GONZALEZ5 reviewsiTotal number of Google reviews DARIANA has written across all businesses on Google Maps, not just this one.
I recommend Servpro 100% without hesitation; I had damage to my air conditioning. Thanks to the young lady—you were very good, Fekrie Johanna—and thank you for all the information, Mr. Trevor.
Response from the owner · 2 months ago
Thanks a lot, Dariana! We appreciate your kind words and are glad our team could assist you with your air conditioning damage. Your recommendation means a lot to us, and we're here to help whenever you need SERVPRO again!
madelen hurtado3 reviewsiTotal number of Google reviews madelen has written across all businesses on Google Maps, not just this one.
Thank you to Servpro, Reinaldo, and Nelson for solving the mold problem at my business so quickly.
Response from the owner · 2 months ago
Thanks a lot, Madelen! We appreciate your kind words about our team and are glad we could quickly resolve the mold issue at your business. Your satisfaction is important to us!
Daniela Herrera7 reviewsiTotal number of Google reviews Daniela has written across all businesses on Google Maps, not just this one.
Really happy with how everything turned out! Reinaldo and Nelson were awesome and took care of the repairs quickly. Great experience overall!
Response from the owner · 2 months ago
Thank you so much, Daniela! We're glad to hear everything turned out well and that our team provided a great experience while handling the repairs quickly. Your positive feedback means a lot to us!
Terry Litzler5 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Luis Torres has been most helpful working my issue. He was very courteous and professional.
Services: Flood restoration
Response from the owner · 2 months ago
Courtesy and professionalism are exactly what we want every customer to experience, so it's great to hear Luis delivered on both while working through your issue, Terry. We'll be sure he hears how much it was appreciated. If anything else comes up down the road, don't hesitate to give us a call.
Kaolis Beatriz Mendoza1 reviewiTotal number of Google reviews Kaolis has written across all businesses on Google Maps, not just this one.
I had water damage in my laundry room closet. The Servpro team arrived and worked very quickly; I highly recommend them. Fekrie, Johanna, and Roxanna were fast in handling the emergency.
Response from the owner · Edited 2 months ago
Thank you so much, Kaolis! We appreciate your kind words about our team and are glad to hear that we could assist you quickly during your emergency. Your recommendation means a lot to us, and we’re here to help whenever you need SERVPRO again!
Crisbel Vence1 reviewiTotal number of Google reviews Crisbel has written across all businesses on Google Maps, not just this one.
I had a kitchen fire at home and the microwave exploded. I called Servpro, and they sent an excellent team; Fekrie and Johanna were very professional.
Response from the owner · Edited 2 months ago
Thank you so much, Crisbel! We're grateful you shared your experience with us and glad to hear that our team provided professional service during such a challenging time. Your satisfaction is our priority at SERVPRO, and we appreciate your kind words!
RubiSport1 reviewiTotal number of Google reviews RubiSport has written across all businesses on Google Maps, not just this one.
The Servpro team was fast and professional; I recommend them 100 percent. The team was very quick—Fekrie, Johanna, and Nelson were very dedicated and professional.
Response from the owner · Edited 2 months ago
Thanks a lot, RubiSport! We appreciate your kind words about our team's fast and professional service. It's great to know that Fekrie, Johanna, and Nelson made a positive impact during your experience with SERVPRO.
Jessica Dunnam, PA REALTOR6 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Luis Torres , Roxanna and Ferkie were called for a last minute emergency prior to a clients closing. They all went above and beyond to make sure it did not cause any delays for the seller. They evaluated at 9:00 and the entire home was completed by 4:30. Thank you Team !!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 months ago
Thank you for sharing your experience and for trusting SERVPRO.
We're so glad Luis, Roxana, and Fekrie were able to respond quickly and help your client before closing day. We understand how important tight deadlines can be, and our team takes pride in providing fast, professional emergency restoration services without compromising quality. It's wonderful to hear they completed the entire home the same day and helped keep the closing on track.
We truly appreciate your kind words and your recognition of Luis, Roxana, and Fekrie. Thank you for choosing SERVPRO.
