Water damage restoration service · Baldwin Park, CA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%95+14.5Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 83%
5.0★★★★★37 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate SERVPRO of West Covina five stars based on thirty-seven reviews, noting the owner responds to nearly all feedback. Customers describe the water damage restoration and mold remediation services as efficient, punctual, and thorough, often highlighting same-day or weekend availability. Recurring themes include clear communication, detailed explanations of next steps, and honest assessments that avoid unnecessary sales pressure. No common criticisms appear in the provided excerpts, which consistently emphasize professionalism and responsiveness.
Google rating: 5.0 out of 5 from 37 reviews (100% five-star).
Reviews on this page: 37 Google reviews (36 with written comments, 1 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: April 9, 2026.
Service: Carpet Cleaning serving Baldwin Park, California.
Data from Google, last updated October 25, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
SERVPRO of West CovinaCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of West Covina: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of West Covina: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of West Covina: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of West Covina: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of West Covina: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
–
Bar = this company · dark tick = category median.
Star ratings
37 Google reviews we collected
5.0of 5
5 stars37100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 36 written reviews
98%praise
Praise8398%
Complaints22%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2226%
Speed & response1922%
Would recommend1416%
Quality & results1113%
Communication1012%
Honesty & trust89%
Price & value11%
What customers talk about
We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ryan and his team were so professional and took the time to explain every step.”
“My mom’s condo had flooding from above her unit, and Ryan was very efficient in packing and storing her personal property.”
“I’m really impressed with their service and highly recommend them.”
“They got the job done quickly while still keeping everything professional and thorough.”
“Servpro Irwindale/Baldwin Park was on point, very communicative, and a huge help.”
“Ryan is so professional and so trustworthy that we highly recommend Ryan to anyone.”
“After doing a thorough examination of my kitchen ceiling leak, he suggested the most economical way to fix the issue without charging any fee!”
People customers mention
Ryan9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of West Covina for 6 kinds of job. Pick one to see what they paid and said.
CaitlinLocal Guide · 93 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Not all Servpros are created equal. Ryan and his team were so professional and took the time to explain every step. My mom’s condo had flooding from above her unit, and Ryan was very efficient in packing and storing her personal property. They also did the drywall removal and remediation to dry the condo properly to…
Flood restorationFlood cleanupWater removal
Angela1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Ryan is very responsive, and came to our assistance on a Sunday morning at 8am. Prompt report and quotation. I would not hesitate to contact him and refer him for any jobs in the future!
Reymundo3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Explained in detail my concern on my damaged bathroom ceiling. Very professional and trustworthy.
Mold inspection
Vincent1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Servpro was very efficient with their work. They got the job done quickly while still keeping everything professional and thorough. I’m really impressed with their service and highly recommend them.
Anai1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Servpro Irwindale/Baldwin Park was on point, very communicative, and a huge help. Highly recommend!
TashaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Ryan came out after a leak was discovered and was very polite and explained things well and in an easily understandable way! On time and friendly!
Not all Servpros are created equal. Ryan and his team were so professional and took the time to explain every step. My mom’s condo had flooding from above her unit, and Ryan was very efficient in packing and storing her personal property. They also did the drywall removal and remediation to dry the condo properly to prevent mold. Very happy with their service.
Services: Flood restoration, Flood cleanup, Water removal
Response from the owner · 6 months ago
Thank you so much, Caitlin! We’re thrilled to hear that Ryan and his team provided professional service during the flooding restoration at your mom’s condo, and we appreciate your kind words about their efficiency in handling the drywall removal and remediation.
Angela Hui1 reviewiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Ryan is very responsive, and came to our assistance on a Sunday morning at 8am. Prompt report and quotation. I would not hesitate to contact him and refer him for any jobs in the future!
Response from the owner · 7 months ago
We’re grateful for your review, Angela! Our team at SERVPRO of West Covina is dedicated to prompt and responsive service, and we’re thrilled Ryan could assist you so efficiently. Thank you for your kind words and for considering us for future jobs!
Reymundo Dumaua3 reviewsiTotal number of Google reviews Reymundo has written across all businesses on Google Maps, not just this one.
Explained in detail my concern on my damaged bathroom ceiling. Very professional and trustworthy.
Services: Mold inspection
Response from the owner · 9 months ago
Thank you so much for your wonderful feedback, Reymundo! We’re thrilled to hear that our team was able to provide professional and trustworthy service regarding your damaged bathroom ceiling at SERVPRO of West Covina.
Vincent Ruiz1 reviewiTotal number of Google reviews Vincent has written across all businesses on Google Maps, not just this one.
Servpro was very efficient with their work. They got the job done quickly while still keeping everything professional and thorough. I’m really impressed with their service and highly recommend them.
Response from the owner · a year ago
Thank you for your wonderful feedback, Vincent! We’re thrilled to hear that our efficient restoration services impressed you with their professionalism and thoroughness. Your recommendation means a lot to us at SERVPRO of West Covina!
Anai Calderon1 reviewiTotal number of Google reviews Anai has written across all businesses on Google Maps, not just this one.
Servpro Irwindale/Baldwin Park was on point, very communicative, and a huge help. Highly recommend!
Response from the owner · a year ago
Thank you so much for your wonderful feedback, Anai! We’re thrilled to hear that our team at SERVPRO of West Covina was communicative and helpful during your experience. Your recommendation means a lot to us!
Tasha RobertsLocal Guide · 18 reviewsiTotal number of Google reviews Tasha has written across all businesses on Google Maps, not just this one.
Ryan came out after a leak was discovered and was very polite and explained things well and in an easily understandable way! On time and friendly!
Response from the owner · a year ago
Hi Tasha, thank you for sharing your experience!
After any sort of water leak is discovered, it can be tricky on your own to discern how serious the issue may be. For this reason, our office offers complimentary professional inspections. If the leak is truly small and it ends up being a trivial matter, it can provide you with peace of mind. But if a potential danger of mold, and damages exist, we are ready to assist in the cleanup.
Susan YioLocal Guide · 14 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Ryan was so great reaching out to me promptly and accommodating my schedule. I also appreciate how he explained clearly and patiently what the possible issues were and how we might address them. Really professional and customer-centric. Fortunately for us, it doesn’t seem like there is a big problem. Would definitely recommend them!
Response from the owner · 2 years ago
Thank you for taking the time to share your experience, Susan! Many times when dealing with an unexpected issue, like a water leak or spill, it may be difficult to discern what measures to take without professional equipment and most importantly decades of experience to know exactly what to look for. Our team happily provides complementary inspections for this very reason. We assist homeowners in their time of need by assessing each particular circumstance and then we are prepared to get right to work if moisture is detected. We are glad to hear in this instance that you were in the clear.
Anne Buchanan9 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Ryan Tellez was kind empathetic and fast. He jumped right into help us with a leak issue in our home. It was a difficult situation to navigate and with Ryan ‘s help it felt a little more seamless. We appreciate his follow through and caring approach. I recommend Ryan for, anyone who seeking service in this realm.
Response from the owner · 2 years ago
Thank you Anne! Our team greatly appreciates your compliment and expression. Each of our team members respects our community and we certainly recognize that a lot of added stress can accompany water leaks, flooding, or any sort of unexpected damages. We go to great lengths to treat our neighbors the way we would want to be treated in all situations, on a daily basis. It truly warms our hearts when it is recognized & appreciated, thanks again!
Linda Gavlick10 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
We were having a problem so our plumber recommended Ryan from West Covina. My husband and I could not have imagined how quickly he diagnosed our problem. Ryan is so professional and so trustworthy that we highly recommend Ryan to anyone. Definitely an asset.
Response from the owner · 2 years ago
Thank you, Linda for taking time to write your experience on our Google page. Over the past fifteen years, our SERVPRO of West Covina team has worked side by side with many trade professionals. We greatly appreciate it when our remediation services are recommended by a tradesman, to our SOCAL community if the need arises. We especially love it when we can be valuable to a property owner in determining the source of a water damage issue and executing a plan of action for the cleanup. Thanks again.
Debra Flores5 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Ryan oversaw an insurance claim several years ago. I recently reached out to him for material to match what he had installed. The material was needed because I would like to modify my current floor plan. Ryan was quick to respond to my request and ordered me what I needed very quickly.
I highly recommend SERVPRO!
Response from the owner · 6 years ago
Thank you kindly Debra for leaving us a five star rating! Our customer's input means the world to us and it keeps our team striving for excellence.
