Electrician · New Carrollton, MD · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%84+5.9Craft & service penalty99−0.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 54 outdoor lighting installersiPosition by Experts Score among all companies we track in this category. · better than 45%
4.9★★★★★131 Google reviews · 24 photos
97%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
27%reviews answered by the owner
$383typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Setera Electrical Contractors LLC 4.9 out of 5 stars based on 131 reviews, with the owner responding to 27% of them. Customers frequently praise the company for punctuality, professional communication, reasonable pricing, and clean workmanship on services like panel upgrades, outlet repairs, and EV charger installations. However, a minority of low-star reviews cite significant concerns regarding unpermitted subcontractor work, ignored attempts to resolve code violations, and excessive charges for simple repairs.
Google rating: 4.9 out of 5 from 131 reviews (97% five-star).
Reviews on this page: 131 Google reviews (103 with written comments, 6 with photos).
Owner responses: the business replied to 27% of reviews.
Most recent review: October 19, 2026.
Service: Outdoor Lighting Installer serving New Carrollton, Maryland.
Data from Google, last updated October 26, 2026.
Score profile vs other outdoor lighting installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyOutdoor Lighting Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Setera Electrical Contractors LLC: 90/100 on this factor. Category median: 94.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Setera Electrical Contractors LLC: 89/100 on this factor. Category median: 92.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Setera Electrical Contractors LLC: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Setera Electrical Contractors LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Setera Electrical Contractors LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Setera Electrical Contractors LLC: 84/100 on this factor. Category median: 81.A
84
Bar = this company · dark tick = category median.
Star ratings
131 Google reviews we collected
4.9of 5
5 stars12797%
4 stars11%
3 stars00%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 103 written reviews
98%praise
Praise23598%
Complaints42%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1141%
Reasonable1556%
Overpriced00%
Not sure14%
$383-8% vs typical outdoor lighting installers
Middle half of what 17 customers paid ($206–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5222%
Speed & response5222%
Would recommend4017%
Quality & results3916%
Price & value2310%
Communication229%
Honesty & trust115%
What customers talk about
We read 103 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He delivered timely and professional work at our home.”
“Tyler and team gave a competitive, detailed quote with clear price and scope, was responsive by phone and email.”
“I highly recommend Tyler to anyone looking for a skilled electrician—you'll be in great hands!”
“Never again will hire this guys services”
“He fixed the problem at a reasonable cost and got our lights and TV working.”
“I'd recommend Setera for any electrical job, big or small if you want reasonable pricing, technical expertise, and good communications.”
“Tyler was very friendly, showed up when he said he would, and explained everything without making it complicated.”
“Tyler was reliable, knowledgeable, and always willing to answer our questions.”
People customers mention
Tyler23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Setera Electrical Contractors LLC for 8 kinds of job. Pick one to see what they paid and said.
Robert10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Best price, on-time, excellent workmanship and clean-up. I already a quote for more work.
Paid $1–500Great price
richard7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Service and work was done in a timely and professional manner. Tyler is a great person to work with!! Easy to recommend him!!
Jay2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tyler did an excellent job. Very professional and personable. I would highly recommend his services!
George9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
I'd recommend Setera for any electrical job, big or small if you want reasonable pricing, technical expertise, and good communications. Only sorry I can't take them with me as I move to Texas.
Joanne3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Tyler is wonderful to work with! While this was a small job (troubleshooting a pesky non-working kitchen outlet & adding an Outdoor GFI outlet), Tyler was patient with my questions, knowledgeable with his responses, and helpful with his suggestions. Since my home is older (built in ‘77), there seems to be a never…
JenniferLocal Guide · 3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Tyler is excellent! He installed a new dedicated 30-amp, 240-volt circuit for an electric water heater and ran a cable from the electrical panel to the water heater location. He was able to run the cable using an existing access hole and without disturbing the dry wall. His work was quick and neat. Tyler is very…
Best price, on-time, excellent workmanship and clean-up. I already a quote for more work.
Price assessment: Great price
Price: $1–500
Response time: 2–4 hr
Response from the owner · a month ago
Thank you so much for the great review! We really appreciate you choosing Setera Electrical Contractors. We’re glad you were happy with the pricing, workmanship, and care we took with your home. We appreciate the opportunity to help with your next project as well and look forward to working with you again!
Jon YoungdahlLocal Guide · 34 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Tyler was very professional and personable. After all the heavy rain recently, one of our outdoor plugs shorted out and disabled all the outlets in one room. He fixed the problem at a reasonable cost and got our lights and TV working. Highly recommended.
Price assessment: Reasonable price
Services: Electrical outlet & switch repair
Response from the owner · a week ago
Thank you so much for the kind words and recommendation! I'm glad we were able to track down the issue and get everything working again. I really appreciate you trusting me with your home, and I'm always happy to help if you need anything in the future!
Amanda ThompsonLocal Guide · 7 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
I highly recommend Tyler! He delivered timely and professional work at our home. His friendly and thorough approach made for an exceptional experience. Choose Setera Electric - you won’t be disappointed!
Thank you so much for the kind words and recommendation! We really appreciate you trusting Setera Electrical Contractors with your home. It was a pleasure working with you, and we’re glad you had such a great experience. We’re always here whenever you need us in the future!
Valerie Mikles5 reviewsiTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Tyler and team gave a competitive, detailed quote with clear price and scope, was responsive by phone and email. He worked seamlessly with my siding contractor to get my new exterior lights wired, and they worked together on the schedule so I didn't have to act as go-between, which made the whole process super easy. He listened to and executed my vision. I added scope after the fact, getting a heated bathroom fan involved since they were already in the attic running wire. Very quick quote update. Very happy. Would use again.
Services: Outdoor lighting installation
Response from the owner · 3 weeks ago
Thank you so much, Valerie! We really appreciate you taking the time to share your experience. Coordinating directly with the other contractors involved is something we’re always happy to do when it makes the project easier for our customers. It was a pleasure helping bring your lighting plans together, and we’re glad we could take care of the additional bathroom fan work while we were there. Thank you again for trusting Setera Electrical Contractors, and we’d be happy to work with you again anytime!
Chelsea MorganLocal Guide · 17 reviewsiTotal number of Google reviews Chelsea has written across all businesses on Google Maps, not just this one.
Performed work on my house as a subcontractor which included replacing two electrical panels. Never pulled permits and did not put in ground wires. Reached out to Tyler to retroactively pull permits and do the right thing and was ignored via email, text, and phone calls.
Latest update with proof since Tyler’s acts like he doesn’t know what I am talking about and we had a phone conversation yesterday morning where the contractor told him not to pull permits and he listened and still did the electrical work. I can upload the screen shots of the text messages as well.
Response from the owner · 3 weeks ago
Chelsea, thank you for taking the time to speak with me. I completely understand your frustration, and I am genuinely sorry that your experience with me and my company left you feeling this way.
I appreciate you giving me the opportunity to hear your concerns and better understand your experience. I know that by the time we spoke, you had already hired another electrical contractor to address the issues, and I’m sorry that I did not provide the opportunity to have that conversation sooner.
Looking back, I wish the communication surrounding this project had been better. Regardless of how the project was originally coordinated, I understand that you are the homeowner and that ultimately this experience affected your home. I can understand why you were frustrated when you were trying to get answers.
I take your feedback seriously. Experiences like this are an opportunity for me to look at how I handle communication and coordination on especially subcontracted projects and do better going forward.
I sincerely apologize for the frustration and stress this situation caused you and your family, and I wish you nothing but the best moving forward.
Dotti Leonard1 reviewiTotal number of Google reviews Dotti has written across all businesses on Google Maps, not just this one.
We had Tyler from Setera Electric upgrade the electrical service in our Levitt home in Bowie and had a great experience. Tyler was very friendly, showed up when he said he would, and explained everything without making it complicated. The work turned out great and everything was left clean when they were finished. You can tell he has a lot of experience with the older Levitt homes around here, which made me feel much more comfortable. Very happy with everything and would definitely use Setera again!
richard ulrich7 reviewsiTotal number of Google reviews richard has written across all businesses on Google Maps, not just this one.
Dear Mr. Ulrich, Thank you for taking the time to review our business and for your positive remarks about Setera Electrical Contractors LLC. We value the trust our customers place in us and are thrilled to hear that you had a great experience with us! Our team thrives on providing efficient, professional service and we're glad to know we met your expectations. We look forward to having the opportunity to serve your electrical needs in the future! Best Regards, The Setera Electrical Contractors LLC Team
Jay Say2 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Tyler did an excellent job. Very professional and personable. I would highly recommend his services!
Price assessment: Reasonable price
Price: $1–500
Services: Light fixture installation
Response from the owner · 3 weeks ago
Thank you so much! We really appreciate the recommendation and the kind words. It was a pleasure working with you, and we’re glad you had a great experience with Setera Electrical Contractors. We look forward to helping you again whenever you need us!
Monica Harris1 reviewiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Tyler was exceptional. His customer service from the initial phone call was very informative, helpful, and knowledgeable. He performed the work that I needed done in a timely, professional, and respectful manner. I will definitely use his service again. Good customer service is hard to find and I am happy that I have found him. Please keep up the good work.
Response from the owner · a month ago
Thank you so much for the kind words! I really appreciate you taking the time to leave such a thoughtful review. Providing clear communication and making sure our customers feel comfortable and informed throughout the process is very important to us. It was a pleasure working with you, and we’d be happy to help with any future electrical projects you may have. Thank you again for choosing Setera Electrical Contractors!
George Field9 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
I'd recommend Setera for any electrical job, big or small if you want reasonable pricing, technical expertise, and good communications. Only sorry I can't take them with me as I move to Texas.
Dear Mr. Field, Thank you for leaving a 5-star review, and recommending our services at Setera Electrical Contractors LLC. We make it our primary goal to provide competitive pricing, technical expertise and effective communication, and are thrilled that you felt this during your experience with us. Your kind words are a testament to our dedicated staff and we appreciate it deeply. We, too, are sorry to see you move to Texas and would have loved to continue providing our services to you. We wish you all the best in your upcoming relocation. Best Regards, The Setera Electrical Contractors LLC Team
