Experts Reviews · Company report
Shades Salon logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%79+19.2Value 14%87+12.3Replies to reviews 7%64+4.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Shades Salon

Kannapolis, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 87 wedding hair stylists · 4.9★ from 241 Google reviews

Report card

Percentile vs other wedding hair stylists (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shades Salon is better than 87% of wedding hair stylists.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shades Salon is better than 79% of wedding hair stylists.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Shades Salon is better than 100% of wedding hair stylists.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Shades Salon is better than 87% of wedding hair stylists.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Shades Salon is better than 100% of wedding hair stylists.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Shades Salon is better than 64% of wedding hair stylists.B
64

Reviews for your job

Customers hired Shades Salon for 8 kinds of job.

Shades Salon for balayage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.73
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$238–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Balayage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 32

All 15 Google reviews tagged “Balayage”

Devyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Bri is amazing. I went too light initially and she was able to bring my inspo pic to life (pic on the far right). Love her and her talent!

Customer photo from Devyn's reviewCustomer photo from Devyn's reviewCustomer photo from Devyn's review
Paid $200+Shampoo & conditioningHaircutHairstyling
Riya7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

I usually don’t leave bad reviews, but this experience with Kari was genuinely so disappointing that I feel like I need to share it. I paid $475 after specifically asking for a blended balayage with highlights and showing clear inspiration photos. The first result was basically one overall bright copper/ginger…

Customer photo from Riya's reviewCustomer photo from Riya's review
Paid $200+Balayage
Jesse3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Love Shades Salon! Everyone is so nice and knowledgeable. Both Yessy and Brianna are amazing! I had the pleasure of both of them doing my hair. I moved to NC from FL a few years ago and could never find a place where I left LOVING my hair, that’s all changed since going to Shades. Highly recommend these ladies.

Customer photo from Jesse's review
Paid $180–200HaircutBalayage
Jaclyn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

From finding the salon, to my consultation, and getting in for the service, my expectations were highly exceeded! Brianna really took the time to listen and understand what I was going for and worked with me to get there. I could NOT be happier 💜 thank you so much!

Shampoo & conditioningHaircutBalayage
MelissaLocal Guide · 98 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brianna is a Master at Extensions and Color! There are very few people who I let touch my hair and Bri is at the top of the list!

Paid $140–160Hair extensionsBalayage
CaitlinLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always a great experience for a color and/or cut with Jessica Phillips! I followed her from another salon because she listens to what I am desiring and does a fantastic job. I’ve not received hair services from the other stylists but the environment is down to earth and it is a welcoming and creative atmosphere for…

Shampoo & conditioningHaircutHairstyling
laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I’ve been seeing Kari at shades for about 5 years now. She is so welcoming and professional and incredibly knowledgeable. Her assistants have been thoroughly trained and while at your appointments you can observe how they are continuously learning new techniques and tricks from Kari daily. She takes time to ensure…

Customer photo from laura's review
Paid $200+Shampoo & conditioningBlowoutsHaircut
laura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I love this salon sm, I have had two appointments so far with Bri and she is the best!! I recently moved to Charlotte and have been struggling to find a place, and then my coworkers recommended Shades. Bri is very thorough with explaining the process of everything and was very sweet. She also gave me really great…

Customer photo from laura's review
Paid $200+HairstylingBalayage
NikkiLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ashley King - was and has been one of the best stylist that I have ever had! She puts in the work for her clients. She is personable, fun to talk to, easy going, honest, and will make you feel shiny and new when she is done. I have her booked for bridal and MOH hair and makeup. She took me from faded reddish color…

Paid $200+Shampoo & conditioningBridal servicesBlowouts
Doma6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Its like a hidden gem in Concord downtown! I found Kari/Shade salon and Jewel through instagram and i thought to give it a try since it’s so close. Turns out it was a best decision , i got my hair balayage by Kari and you can tell she is master in her arts! I am so glad i don’t need to travel to uptown for my hair and their price is so reasonable !

Paid $200+Hair highlightingHair coloringBalayage
CarlaLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I recently had the pleasure of getting a balayage color and a blowout from Brianna, and I couldn't be happier with the results! I feel absolutely beautiful and spectacular. Brianna has truly gone beyond my expectations as my new stylist. The balayage color is stunning and perfectly blended, giving my hair a natural…

Paid $180–200BlowoutsHair coloringBalayage
TierraLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had an amazing experience today at Shades Salon! Brianna worked her magic, transforming my hair from purple to a beautiful balayage with dark brown and caramel tones. Not only was she incredibly skilled, but she was also friendly and professional, ensuring that the process was done in a healthy way for my hair.…

Paid $200+Shampoo & conditioningHaircutHairstyling
Megan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I’m somewhat new to the area and was looking for a salon to cut and color my hair for an upcoming trip. After several days of researching and comparing numerous salons (yes, I’m THAT girl), I decided on Shades Salon for their great reviews, close location, and open availability. I was nervous for this appointment as…

HairstylingHair coloringShampoo & conditioning
Linsey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Shades Salon is the best!!! I always leave with the perfect hair color. Autumn is an amazing colorist!

BalayageBlowoutsHairstyling
Morganne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a wonderful experience with Kari. She took time to understand what I wanted and absolutely nailed it. I feel refreshed and beautiful! I definitely recommend Kari and this salon.

BalayageHairstylingHaircut

Price

$135+30% vs typical wedding hair stylists

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hairstyling60$48–$119
Shampoo & conditioning58$56–$124
Haircut54$43–$79
Hair coloring33$124–$323
Blowouts21$53–$113
Balayage15$238–$426
Hair highlighting5$171–$371
Blowdry4—

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