Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts

Experts Reviews · Company report
Shades Salon logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%79+19.2Value 14%87+12.3Replies to reviews 7%64+4.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Shades Salon

Kannapolis, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 87 wedding hair stylists · 4.9★ from 241 Google reviews

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Report card

Percentile vs other wedding hair stylists (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shades Salon is better than 87% of wedding hair stylists.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shades Salon is better than 79% of wedding hair stylists.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Shades Salon is better than 100% of wedding hair stylists.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Shades Salon is better than 87% of wedding hair stylists.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Shades Salon is better than 100% of wedding hair stylists.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Shades Salon is better than 64% of wedding hair stylists.B
64

Reviews for your job

Customers hired Shades Salon for 8 kinds of job.

Shades Salon for hair highlighting

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$171–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Hair highlighting”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 33

All 5 Google reviews tagged “Hair highlighting”

TaylorLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been going to Jessica for quite some time! She is amazing! Her customer service is top tier! I highly recommend her hair artistry! 🤍

Shampoo & conditioningHaircutHair glossing
Krystie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

“I am absolutely thrilled with my hair! I showed [her name] a picture of what I wanted, and she nailed it perfectly. She truly listened to what I wanted, paid attention to every detail, and made sure I was happy every step of the way. The end result was exactly what I had envisioned—actually even better. Not only…

Paid $180–200Shampoo & conditioningHaircutHairstyling
Doma6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Its like a hidden gem in Concord downtown! I found Kari/Shade salon and Jewel through instagram and i thought to give it a try since it’s so close. Turns out it was a best decision , i got my hair balayage by Kari and you can tell she is master in her arts! I am so glad i don’t need to travel to uptown for my hair and their price is so reasonable !

Paid $200+Hair highlightingHair coloringBalayage
Abby4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very great experience!! Amanda was very nice and patient. Loved my hair results came out so good. Will definitely come again!

Paid $200+HairstylingHair coloringHaircut
Pearla7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I’m naturally a very dark brunette and wanted to go a lot lighter without straight bleaching my whole head and killing my hair. Kari did an amazing job! She listened to what I wanted and my concerns and told me what to expect. I’m so much brighter and I still have the option to go lighter if I want to in the future…

Hair coloringShampoo & conditioningBlowouts

Price

$135+30% vs typical wedding hair stylists

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hairstyling60$48–$119
Shampoo & conditioning58$56–$124
Haircut54$43–$79
Hair coloring33$124–$323
Blowouts21$53–$113
Balayage15$238–$426
Hair highlighting5$171–$371
Blowdry4—

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