Experts Reviews · Company report
Shades Salon logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%79+19.2Value 14%87+12.3Replies to reviews 7%64+4.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Shades Salon

Kannapolis, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 87 wedding hair stylists · 4.9★ from 241 Google reviews

Report card

Percentile vs other wedding hair stylists (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shades Salon is better than 87% of wedding hair stylists.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shades Salon is better than 79% of wedding hair stylists.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Shades Salon is better than 100% of wedding hair stylists.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Shades Salon is better than 87% of wedding hair stylists.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Shades Salon is better than 100% of wedding hair stylists.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Shades Salon is better than 64% of wedding hair stylists.B
64

Reviews for your job

Customers hired Shades Salon for 8 kinds of job.

Shades Salon for shampoo & conditioning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.58
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$124
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Shampoo & conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 17

All 58 Google reviews tagged “Shampoo & conditioning” · showing 20

Jenny3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I brought Kari a few inspiration photos, and she asked thoughtful questions before getting started. The first color came out darker than I'd pictured. Looking back, some of my photos did read that way. Kari could tell I was surprised and told me to call her if I wasn't happy. I decided I'm just not meant to be a…

Shampoo & conditioningService not listed
Devyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Bri is amazing. I went too light initially and she was able to bring my inspo pic to life (pic on the far right). Love her and her talent!

Customer photo from Devyn's reviewCustomer photo from Devyn's reviewCustomer photo from Devyn's review
Paid $200+Shampoo & conditioningHaircutHairstyling
Genesis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had a wonderful experience at this salon! Yessy was so kind and did an amazing job on my hair. She was very detailed with my haircut and made sure everything looked perfect. I love how my hair turned out and would definitely recommend her to others!

Shampoo & conditioningHairstyling
Erika1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Hermoso lugar ...profesionales en todo momento.. atentos a lo que quieres saben escuchar al cliente perfectamente ✨️lo recomiendo mucho..sales del lugar con deseos de regresar✨️💖

Customer photo from Erika's reviewCustomer photo from Erika's review
Paid $100–120Shampoo & conditioningBlowoutsHaircut
amandaLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very cute salon with such knowledgeable and professional and kind staff. I went in to get a correction from another salon and I will make this my primary salon from here on out. Worth every penny!

Paid $200+Shampoo & conditioningHaircutService not listed
vialyn12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Looooveeee my haircut, Yensy was great. She knew exactly what I wanted!

Paid $80–100Shampoo & conditioningBlowoutsHaircut
Amber2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Shades is by far nothing but outstanding! Kari is just the best. She listens intently to my vision for my hair and goes above and beyond to accommodate my requests. I am ALWAYS in love with my hair when I step out of her chair. I HIGHLY recommend!!

Paid $200+Shampoo & conditioningBlowoutsHaircut
Cindy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I really recommend Genesis, I’ve been going to her for a while now. She always does a great job, makes me feel really good about myself, and she works really well.

Paid $100–120Shampoo & conditioningHaircut
Jaclyn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

From finding the salon, to my consultation, and getting in for the service, my expectations were highly exceeded! Brianna really took the time to listen and understand what I was going for and worked with me to get there. I could NOT be happier 💜 thank you so much!

Shampoo & conditioningHaircutBalayage
CaitlinLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always a great experience for a color and/or cut with Jessica Phillips! I followed her from another salon because she listens to what I am desiring and does a fantastic job. I’ve not received hair services from the other stylists but the environment is down to earth and it is a welcoming and creative atmosphere for…

Shampoo & conditioningHaircutHairstyling
Alexa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I booked with genesis through the website very easy and amazing service!

Paid $40–60Shampoo & conditioningHaircut
laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I’ve been seeing Kari at shades for about 5 years now. She is so welcoming and professional and incredibly knowledgeable. Her assistants have been thoroughly trained and while at your appointments you can observe how they are continuously learning new techniques and tricks from Kari daily. She takes time to ensure…

Customer photo from laura's review
Paid $200+Shampoo & conditioningBlowoutsHaircut
Tori12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I got the best hair cut ever done by Joselyn! She listened to exactly what I wanted and gave me an amazing blowout after. Absolutely will be back!!

Paid $60–80Shampoo & conditioningBlowoutsHaircut
Paula5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Absolutely love Kari and the girls! They are amazing at what they do and always make me feel so welcomed and comfortable. The customer service is top tier, everyone is so friendly and professional, and scheduling appointments is always super easy and stress-free. You can tell they genuinely care about their clients…

Shampoo & conditioningPermsHaircut
Natalie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Amazing and incredible service. Keri is so nice and helpful, especially since I never know what to do with my hair. Highly recommend!!

Paid $60–80Shampoo & conditioningHaircut
Crystal1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Obsessed is an understatement 😍 I’m sooo in love with my new hair!! Huge thank you to @shadessalon and @briannahairco for making me feel so confident again ✨She always makes me feel so special, red carpet ready🩷

Customer photo from Crystal's review
Paid $180–200Shampoo & conditioningBlowoutsHaircut
Denise4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Brianna was awesome. My hair was a complete mess and she transformed it into state of the art hair style wit her color and cut. So excited and I will be returning customer.

Paid $200+Shampoo & conditioningBlowoutsHaircut
AshleyLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My hair feels like it’s come back to life! ✨ I don’t know what kind of magic Kari worked, but she is truly incredible at what she does. I’ve been going to the same stylist for almost 10 years (and she’s amazing), so I rarely let anyone else touch my hair — but I am so glad I trusted Kari. My hair hasn’t felt this…

Shampoo & conditioningHaircutHairstyling
STACY9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I came in today, feeling really down about myself (no appointment) Brianna took the time with me as if I had been her client for years. I love my hair, the atmosphere and the way she treats her customers is outstanding. Thank you for taking the time to stay when you could have easily said you didn't have an opening. So thankful to have found this salon.

Paid $160–180Shampoo & conditioningHaircutHairstyling
NikkiLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ashley King - was and has been one of the best stylist that I have ever had! She puts in the work for her clients. She is personable, fun to talk to, easy going, honest, and will make you feel shiny and new when she is done. I have her booked for bridal and MOH hair and makeup. She took me from faded reddish color…

Paid $200+Shampoo & conditioningBridal servicesBlowouts

Show more shampoo & conditioning reviews (38 more) →

Price

$135+30% vs typical wedding hair stylists

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hairstyling60$48–$119
Shampoo & conditioning58$56–$124
Haircut54$43–$79
Hair coloring33$124–$323
Blowouts21$53–$113
Balayage15$238–$426
Hair highlighting5$171–$371
Blowdry4—

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