Experts Reviews · Company report
Shades Salon logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%79+19.2Value 14%87+12.3Replies to reviews 7%64+4.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Shades Salon

Kannapolis, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 87 wedding hair stylists · 4.9★ from 241 Google reviews

Report card

Percentile vs other wedding hair stylists (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shades Salon is better than 87% of wedding hair stylists.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shades Salon is better than 79% of wedding hair stylists.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Shades Salon is better than 100% of wedding hair stylists.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Shades Salon is better than 87% of wedding hair stylists.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Shades Salon is better than 100% of wedding hair stylists.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Shades Salon is better than 64% of wedding hair stylists.B
64

Reviews for your job

Customers hired Shades Salon for 8 kinds of job.

Shades Salon for shampoo & conditioning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.58
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$124
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Shampoo & conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 17

All 58 Google reviews tagged “Shampoo & conditioning” · showing 40

Jenny3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I brought Kari a few inspiration photos, and she asked thoughtful questions before getting started. The first color came out darker than I'd pictured. Looking back, some of my photos did read that way. Kari could tell I was surprised and told me to call her if I wasn't happy. I decided I'm just not meant to be a…

Shampoo & conditioningService not listed
Devyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Bri is amazing. I went too light initially and she was able to bring my inspo pic to life (pic on the far right). Love her and her talent!

Customer photo from Devyn's reviewCustomer photo from Devyn's reviewCustomer photo from Devyn's review
Paid $200+Shampoo & conditioningHaircutHairstyling
Genesis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had a wonderful experience at this salon! Yessy was so kind and did an amazing job on my hair. She was very detailed with my haircut and made sure everything looked perfect. I love how my hair turned out and would definitely recommend her to others!

Shampoo & conditioningHairstyling
Erika1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Hermoso lugar ...profesionales en todo momento.. atentos a lo que quieres saben escuchar al cliente perfectamente ✨️lo recomiendo mucho..sales del lugar con deseos de regresar✨️💖

Customer photo from Erika's reviewCustomer photo from Erika's review
Paid $100–120Shampoo & conditioningBlowoutsHaircut
amandaLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very cute salon with such knowledgeable and professional and kind staff. I went in to get a correction from another salon and I will make this my primary salon from here on out. Worth every penny!

Paid $200+Shampoo & conditioningHaircutService not listed
vialyn12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Looooveeee my haircut, Yensy was great. She knew exactly what I wanted!

Paid $80–100Shampoo & conditioningBlowoutsHaircut
Amber2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Shades is by far nothing but outstanding! Kari is just the best. She listens intently to my vision for my hair and goes above and beyond to accommodate my requests. I am ALWAYS in love with my hair when I step out of her chair. I HIGHLY recommend!!

Paid $200+Shampoo & conditioningBlowoutsHaircut
Cindy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I really recommend Genesis, I’ve been going to her for a while now. She always does a great job, makes me feel really good about myself, and she works really well.

Paid $100–120Shampoo & conditioningHaircut
Jaclyn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

From finding the salon, to my consultation, and getting in for the service, my expectations were highly exceeded! Brianna really took the time to listen and understand what I was going for and worked with me to get there. I could NOT be happier 💜 thank you so much!

Shampoo & conditioningHaircutBalayage
CaitlinLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always a great experience for a color and/or cut with Jessica Phillips! I followed her from another salon because she listens to what I am desiring and does a fantastic job. I’ve not received hair services from the other stylists but the environment is down to earth and it is a welcoming and creative atmosphere for…

Shampoo & conditioningHaircutHairstyling
Alexa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I booked with genesis through the website very easy and amazing service!

Paid $40–60Shampoo & conditioningHaircut
laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I’ve been seeing Kari at shades for about 5 years now. She is so welcoming and professional and incredibly knowledgeable. Her assistants have been thoroughly trained and while at your appointments you can observe how they are continuously learning new techniques and tricks from Kari daily. She takes time to ensure…

Customer photo from laura's review
Paid $200+Shampoo & conditioningBlowoutsHaircut
Tori12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I got the best hair cut ever done by Joselyn! She listened to exactly what I wanted and gave me an amazing blowout after. Absolutely will be back!!

Paid $60–80Shampoo & conditioningBlowoutsHaircut
Paula5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Absolutely love Kari and the girls! They are amazing at what they do and always make me feel so welcomed and comfortable. The customer service is top tier, everyone is so friendly and professional, and scheduling appointments is always super easy and stress-free. You can tell they genuinely care about their clients…

Shampoo & conditioningPermsHaircut
Natalie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Amazing and incredible service. Keri is so nice and helpful, especially since I never know what to do with my hair. Highly recommend!!

Paid $60–80Shampoo & conditioningHaircut
Crystal1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Obsessed is an understatement 😍 I’m sooo in love with my new hair!! Huge thank you to @shadessalon and @briannahairco for making me feel so confident again ✨She always makes me feel so special, red carpet ready🩷

Customer photo from Crystal's review
Paid $180–200Shampoo & conditioningBlowoutsHaircut
Denise4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Brianna was awesome. My hair was a complete mess and she transformed it into state of the art hair style wit her color and cut. So excited and I will be returning customer.

Paid $200+Shampoo & conditioningBlowoutsHaircut
AshleyLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My hair feels like it’s come back to life! ✨ I don’t know what kind of magic Kari worked, but she is truly incredible at what she does. I’ve been going to the same stylist for almost 10 years (and she’s amazing), so I rarely let anyone else touch my hair — but I am so glad I trusted Kari. My hair hasn’t felt this…

Shampoo & conditioningHaircutHairstyling
STACY9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I came in today, feeling really down about myself (no appointment) Brianna took the time with me as if I had been her client for years. I love my hair, the atmosphere and the way she treats her customers is outstanding. Thank you for taking the time to stay when you could have easily said you didn't have an opening. So thankful to have found this salon.

Paid $160–180Shampoo & conditioningHaircutHairstyling
NikkiLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ashley King - was and has been one of the best stylist that I have ever had! She puts in the work for her clients. She is personable, fun to talk to, easy going, honest, and will make you feel shiny and new when she is done. I have her booked for bridal and MOH hair and makeup. She took me from faded reddish color…

Paid $200+Shampoo & conditioningBridal servicesBlowouts
TaylorLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been going to Jessica for quite some time! She is amazing! Her customer service is top tier! I highly recommend her hair artistry! 🤍

Shampoo & conditioningHaircutHair glossing
Michelle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Just left for my first haircut here! Everyone was beyond welcoming and friendly and I absolutely LOVE my haircut! I feel like myself again! I left feeling like a million bucks

Shampoo & conditioningHaircutHairstyling
AlongfortheThrillLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★

I messaged before I booked asking who would be best for my hair type, and was suggested Kari or Jessica. So even though I would have to wait a while, I booked Kari. There were others with more availability, but I wanted someone who was good with thinning, fine hair. I paid the non refundable deposit, waited for my…

Paid $80–100Shampoo & conditioning
Krystie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

“I am absolutely thrilled with my hair! I showed [her name] a picture of what I wanted, and she nailed it perfectly. She truly listened to what I wanted, paid attention to every detail, and made sure I was happy every step of the way. The end result was exactly what I had envisioned—actually even better. Not only…

Paid $180–200Shampoo & conditioningHaircutHairstyling
AllieLocal Guide · 97 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I booked a haircut here on a whim, not knowing much about it , but was needing something close by. I ended up getting scheduled with Yensy and she did a fantastic job! She texted me ahead of time with updates, was so kind and pleasant to talk to, and did a great job giving me exactly what I wanted (trimmed a few…

Paid $60–80Shampoo & conditioningHaircutBlowdry
Alicia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Shades Salon was incredible! The staff and owner are super friendly, and welcoming. From start to finish the experience was fantastic. Brianna did my hair, and took the time to listen to what I wanted, while offering me her input. She is very skilled, and educated me about my hair and what products to use. My hair…

Shampoo & conditioningBlowoutsHaircut
Amanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I can’t say enough about Brianna and her work. She has worked miracles this past year on my hair. It was so damaged from wearing hair extensions. (not done by her) She is very professional, knowledgeable, works well on scheduling you in when the time works good for you. Just so sweet all the way around. I leave her chair feeling like a million bucks.

Paid $200+Shampoo & conditioningHaircutHair coloring
TierraLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had an amazing experience today at Shades Salon! Brianna worked her magic, transforming my hair from purple to a beautiful balayage with dark brown and caramel tones. Not only was she incredibly skilled, but she was also friendly and professional, ensuring that the process was done in a healthy way for my hair.…

Paid $200+Shampoo & conditioningHaircutHairstyling
Stephanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I leave here feeling like a queen everytime! Enjoyable atmosphere and the stylist always know what you want. My kids enjoy their cuts and fun colors too!

Paid $100–120Hair coloringShampoo & conditioningKids' cuts
Brenda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amazing cut and color by Genesis! I would definitely recommend and I will most definitely be back!

HairstylingHair coloringShampoo & conditioning
Leigh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This salon is beautiful and relaxing. I have been coming here for years. The owner is professional and beautiful inside and out. She has a great group of ladies working with her and A+ team. I would recommend anyones hair needs to Kari and shades salon.

HairstylingHair coloringShampoo & conditioning
Maritel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an amazing experience with Jewel! She provided excellent service, and made me feel completely comfortable. She really listened to what I wanted and gave me exactly the haircut I envisioned. I couldn’t be happier with the result! I appreciate her listening to me and helping me feel beautifully again with my new…

HairstylingShampoo & conditioning
Justin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Worked with jewel was sweet and took her time to do an amazing job, left with the same style I envisioned in my head!

HairstylingShampoo & conditioning
DawnLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been going to Shades Salon for a few months now. Brianna is fantastic! On my last visit she did a full foil that included a purple halo and money piece and I really love it. Everyone at Shades is so nice, I'm always excited to go back!

Paid $160–180HairstylingHair coloringShampoo & conditioning
OliviaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Since moving to Concord, I have been on the search for a salon & hairstylist for my blonding services and I am so happy I found Shades Salon. Located in downtown concord, this is a cute and modern salon with all friendly faces. Stylist Brianna (Bri) was fantastic, she got me in last minute right before Christmas…

Paid $120–140Hair coloringShampoo & conditioning
Martha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had the best experience with Jewel! From start to finish, they were professional, friendly, and truly listened to what I wanted. They worked magic on my hair, and I couldn’t be happier with the results! The attention to detail and skill they have is unmatched. Not only did my hair turn out better than I imagined,…

HairstylingShampoo & conditioning
PalomaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a very good experience. As soon as I walked in I was greeted with a friendly smile and directed to take a seat while I wait for my appointment. When I met my hairstylist Amanda, she greeted me with a smile. She made sure throughout the entire appointment that I felt comfortable. I was offered something to…

Paid $60–80HairstylingShampoo & conditioningHaircut
LeslieLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

New to the area and wanted a place close to home. Jessica did a great job with my first cut in months!

Paid $60–80Shampoo & conditioningBang trimHaircut
Kendal3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I have not had my hair cut in over a year! Sabrina did an amazing job and gave me a mama makeover with my cut and style! I have finally found my stylist!

HairstylingShampoo & conditioningHaircut
rita4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Brianna is amazing hair stylist—actually artist. She listens carefully and checks in repeatedly to ensure she is meeting your needs. She is super talented as a colorist, too. Pleasant and professional.

Paid $200+HairstylingHair coloringShampoo & conditioning

Show more shampoo & conditioning reviews (18 more) →

Price

$135+30% vs typical wedding hair stylists

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hairstyling60$48–$119
Shampoo & conditioning58$56–$124
Haircut54$43–$79
Hair coloring33$124–$323
Blowouts21$53–$113
Balayage15$238–$426
Hair highlighting5$171–$371
Blowdry4—

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