ZOOS · DELAWARE, OH
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%58+29Reliability 21%32+6.9Momentum 11%22+2.5Track record 10%52+5.2Accountability 7%88+6.3Experts Score= 50Not enough data for craft & service, value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.50SCORE

Shale Hollow Park

Better than 57% of zoos · #13 of 30

4.8★507 Google reviewsGoogle star rating as shown on Google Maps.
4.73★last 12 monthsAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yrs (avg 3.1%)Share of reviews from the last 24 months that gave 1 or 2 stars.
7%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Recent reviews

DannyLocal Guide · 129 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 22 hours ago★★★★★

Pretty cool place. Awesome exploring the Big Run and the concretions. Not a real big place but very nice trails and restrooms. Have a really nice shelter for picnics. Have a "natural" play area for kids to explore in and play along or in the creek. Have a moderate at times hiking trail with an abundance of exposed…

Customer photo from Danny's reviewCustomer photo from Danny's reviewCustomer photo from Danny's review
AnnMarieLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

First time here & had a wonderful time. So many beautiful & Serene trails. Really ejoyed the water & waterfall

BrittneyLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Best of the parks. Walk the creek, it's worth it. The indoor facility changes exhibits every summer.

MayLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

30 mins trail walk and good place for kids. They can play in the stream. Bathroom is clean and nice for short walk under trees.

MaryLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This place is awesome. Clean and beautiful. Great for anyone who enjoys spending time by or in a creek. My kids Spotted a huge snake.

Customer photo from Mary's reviewCustomer photo from Mary's review
CarrieLocal Guide · 155 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We really enjoyed this hike. We did the overlook trail-and enjoyed skipping shale in the creek. It was a nice hike for under an hour and close to our home.

Customer photo from Carrie's reviewCustomer photo from Carrie's reviewCustomer photo from Carrie's review

vs category

Blue = Shale, grey = zoos average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (3 reviews)2024-Q2: 5.00★ (14 reviews)2024-Q3: 4.55★ (11 reviews)2024-Q4: 5.00★ (7 reviews)2025-Q1: 4.67★ (3 reviews)2025-Q2: 4.75★ (12 reviews)2025-Q3: 4.40★ (10 reviews)2025-Q4: 4.40★ (5 reviews)2026-Q1: 5.00★ (6 reviews)2026-Q2: 4.58★ (12 reviews)2026-Q3: 5.00★ (5 reviews)2026-Q4: 5.00★ (3 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%58+29Reliability 21%32+6.9Momentum 11%22+2.5Track record 10%52+5.2Accountability 7%88+6.3Experts Score= 50Not enough data for craft & service, value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
58
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
32
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
—
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
22
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
52
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
88

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0

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