Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts

Shangri-La II Event Center logo

Shangri-La II Event Center

Event venue · Burton, OH · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%90+57.2Reliability 28%94+26.5Replies to reviews 8%21+1.7Experts Score= 85Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 17 banquet hallsPosition by Experts Score among all companies we track in this category. · better than 94%
4.9 ★★★★★ 59 Google reviews · 24 photos
93%five-star reviews
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
12%reviews answered by the owner
Oct 2025latest review
📞 Call (440) 478-9015Request a call backWebsite ↗

Shangri-La II Event Center at a glance

Google reviewers rate Shangri-La II Event Center 4.9 out of 5 based on 59 reviews, frequently praising the well-manicured grounds, lake views, and attentive staff. Customers highlight the owners' helpful communication and the venue's suitability for weddings and large gatherings, noting amenities like boat rides and a separate bar area. A minor criticism mentions that the outdoor setting is less effective during cooler weather, while the owner responded to only 12% of the feedback received.

  • Google rating: 4.9 out of 5 from 59 reviews (93% five-star).
  • Reviews on this page: 59 Google reviews (39 with written comments, 10 with photos).
  • Owner responses: the business replied to 12% of reviews.
  • Most recent review: October 9, 2025.
  • Service: Banquet Hall serving Burton, Ohio.

Data from Google, last updated November 1, 2026.

Score profile vs other banquet halls

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: replies to reviews.

Satisfaction90Reliability94Craft & service–Value–Momentum–Replies to reviews21Satisfaction: 90 (median 73)Reliability: 94 (median 78)Replies to reviews: 21 (median 30)
Shangri-La II Event CenterBanquet Halls median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shangri-La II Event Center: 90/100 on this factor. Category median: 73.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shangri-La II Event Center: 94/100 on this factor. Category median: 78.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 71.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 18.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Shangri-La II Event Center: 21/100 on this factor. Category median: 30.D
21

Bar = this company · dark tick = category median.

Star ratings

59 Google reviews we collected

  • 5 stars5593%
  • 4 stars35%
  • 3 stars12%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 39 written reviews

  • Praise25100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1768%
  • Would recommend416%
  • Communication28%
  • Speed & response14%
  • Honesty & trust14%

What customers talk about

We read 39 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very kind took us on a tour of the beautiful property and told us it's history while on his pontoon boat!”
  • “Would recommend this place to anyone!”
  • “Communication is super easy with her and she goes above and beyond for the bride, groom, and bridal party.”
  • “The bartenders were fast, friendly and super sweet.”
  • “I had my wedding there in September ‘23 and I honestly don’t think I could have imagined a better venue for our big day.”

People customers mention

  • Rod 8 reviews
  • Pam 5 reviews
  • Brooke 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

AnnLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely lovely wedding venue! Owner of the property was wonderful! Very kind took us on a tour of the beautiful property and told us it's history while on his pontoon boat! We even saw a baby eaglett! The staff was very attentive, helpful and nice!

Customer photo from Ann's reviewCustomer photo from Ann's reviewCustomer photo from Ann's reviewCustomer photo from Ann's review
MikeLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My son got Married there and had the Reception . Great Venue with a Great atmosphere Awesome sta

Customer photo from Mike's reviewCustomer photo from Mike's review
TimLocal Guide · 494 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

A great place to host an entire wedding event from the ceremony to the reception. The staff is excellent and very attentive to your needs. The grounds are well manicured, and the lake is a perfect backdrop for such an event.

Customer photo from Tim's reviewCustomer photo from Tim's review
Stephanie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I cannot say enough GOOD things about Shangri-La. I had my wedding there in September ‘23 and I honestly don’t think I could have imagined a better venue for our big day. Pam and Rod (owners) were great at communicating leading up to the wedding and fantastic the day of. Brooke (day of coordinator ) was such a…

Customer photo from Stephanie's reviewCustomer photo from Stephanie's review
TiffanyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was a guest at a wedding this past weekend and just needed to share our experience. Aside from the natural beauty and vast landscaping, the staff and owners were beyond accommodating and gracious. The lake house was stunning both inside and out as well as their cabin across from the lake house. This establishment…

lyndaLocal Guide · 121 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

We went here for a wedding It's a beautiful event center with a lake. The setup was nicely done The bar was separate from the tables and chairs tent. The grounds were beautifully kept. The staff was nice and attentive to the guests I would recommend this event center.

Customer photo from lynda's reviewCustomer photo from lynda's review

Compare with

Photos

Customer reviews

4.9 ★★★★★ 59 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Ann Marie BernerLocal Guide · 36 reviewsTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely lovely wedding venue! Owner of the property was wonderful! Very kind took us on a tour of the beautiful property and told us it's history while on his pontoon boat! We even saw a baby eaglett! The staff was very attentive, helpful and nice!

Lowell JonesLocal Guide · 165 reviewsTotal number of Google reviews Lowell has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very nice place to have get togethers or wedding receptions.

Response from the owner · a year ago

Thank you Lowell, a pleasure to have you here!

Mike SpencerLocal Guide · 67 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My son got Married there and had the Reception . Great Venue with a Great atmosphere Awesome sta

UnclePhilLocal Guide · 384 reviewsTotal number of Google reviews UnclePhil has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing venue! Great views and an awesome staff!

Tim FranciscoLocal Guide · 494 reviewsTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A great place to host an entire wedding event from the ceremony to the reception. The staff is excellent and very attentive to your needs. The grounds are well manicured, and the lake is a perfect backdrop for such an event.

Danielle Lane7 reviewsTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was a bridesmaid in a family wedding this weekend and OMG! I absolutely fell in love when I first arrived the ceremony location and reception area is stunning!! This is a family owned venue and they treat everyone like family! All of the staff went above and beyond! Pam and Rod(owners) are the nicest people I have ever met. Brooke is their daughter and coordinator for the venue and she is amazing at what she does! Communication is super easy with her and she goes above and beyond for the bride, groom, and bridal party. There were a few uh oh moments through out the day but Brooke definitely got everything back in line and helped with whatever she could! I can’t recommend this venue enough! If you are even considering this place just do it and have your wedding or event here! I want to also say the bartenders Nikki and Sam were wonderful as well as the extra hands on deck Molly, Chelsea and the security guard Mike were all pleasant and fun to be around! Thank you all so much for making my sister and brother in laws wedding absolutely perfect and the wedding of their dreams!!!

Response from the owner · 2 years ago

Danielle, thank you for your kind words it warms our hearts! ❤️ You helped make their day so very special. Welcome to the Shangri-La Family!

Stephanie Burns4 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I cannot say enough GOOD things about Shangri-La. I had my wedding there in September ‘23 and I honestly don’t think I could have imagined a better venue for our big day. Pam and Rod (owners) were great at communicating leading up to the wedding and fantastic the day of. Brooke (day of coordinator ) was such a HUGE help and I couldn’t have done it without her. The extent that she went to to make sure everything went smoothly is truly astonishing. The bartenders were fast, friendly and super sweet. We barely had to do any decorations outside of the reception tent because the venue spoke for itself and didn’t need any help. 5/5 we will be recommending them to all of our engaged friends and family.

Tiffany AmedioLocal Guide · 15 reviewsTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was a guest at a wedding this past weekend and just needed to share our experience. Aside from the natural beauty and vast landscaping, the staff and owners were beyond accommodating and gracious. The lake house was stunning both inside and out as well as their cabin across from the lake house. This establishment is rich in family history and love for all. My family and I were welcomed with open arms and hearts and will be forever grateful for such an amazing team of strangers. We will absolutely be back one day!! Thank you again for everything Pam and Rod, your family and staff were nothing short of amazing! - The Amedio Family

Dawn Page-ThurmondLocal Guide · 192 reviewsTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Beautiful property

lynda hicksLocal Guide · 121 reviewsTotal number of Google reviews lynda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We went here for a wedding It's a beautiful event center with a lake. The setup was nicely done The bar was separate from the tables and chairs tent. The grounds were beautifully kept. The staff was nice and attentive to the guests I would recommend this event center.

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