Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise the company for punctual appointments, clear communication, and thorough explanations of HVAC issues, often noting that technicians provided detailed insights into system maintenance and repairs. Positive feedback highlights professional conduct and helpful guidance on service options. However, several low-star reviews criticize specific job pricing as excessive or inflated compared to market rates, with some customers alleging that diagnostic findings led to unnecessary replacement recommendations.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Bar = this company · dark tick = category median.
156 Google reviews we collected
Phrases our text analysis found in 129 written reviews
Price verdicts customers left with their Google review
Middle half of what 39 customers paid ($56–$758) · gold mark = category median.
How often each topic comes up in the written reviews
We read 129 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Expedient, thorough and friendly service every time.”
“Simple: I dislike being treated in a condescending manner.”
“Bill was efficient,friendly and discussed findings and options”
“Love how he explained everything to me and also show pictures of how my SYSTEM is working great .”
“Excellent service from the first phone call to completion of services.”
“Im super happy and highly recommend Shaw's they are honest and reliable no hidden fees.”
“…informative choices, pro’s and cons, honest and no pressure tactics, good price's for quality water heater, if want the best.…”
“Price Gouging AC company.”
“…h, very knowledgeable, gives you informative choices, pro’s and cons, honest and no pressure tactics, good price's for quality water heater, if want…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Shaw's Home Comfort for 8 kinds of job. Pick one to see what they paid and said.
Everything was done exceptionally and the technician was very courteous and informative. Very timely also.
Super friendly , respectful , and Affordable !!! Love how he explained everything to me and also show pictures of how my SYSTEM is working great .. And the services that were done to Maintain my system Keeps running perfectly 🥰🥰and also answer all my questions that I had about my AC unit …
Very happy with the service . Ivan the technician that came to my home was very polite and kind . He explained what was wrong with my AC unit and showed me a lot of pictures that he took so I could see what had happened to the unit . He was able to repair it the same day .
Tech explained everything he was going to do. Answered my questions on some concerns I had. Excellent customer service
On time. Very communicative. Quick appointment. Friendly and worked very quickly.
Julio Chavez replaced the fan motor on our roof air conditioning unit. He is an excellent technician, communicates clearly and has a very pleasant disposition! We are very pleased with service provided. Lewis Sharp
| Job | Reviews | Category typical |
|---|---|---|
| A/C system maintenance | 14 | $114–$495 |
| HVAC system maintenance | 11 | $161–$353 |
| HVAC system repair | 9 | $166–$680 |
| Toilet repair | 4 | $124–$417 |
| A/C system repair | 4 | $228–$923 |
| Heating system maintenance | 4 | — |
| Plumbing pipe repair | 3 | $228–$988 |
| Cleaning | 3 | — |
4.8 ★★★★★ 156 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Expedient, thorough and friendly service every time. Highly recommend Shaw's Home Comfort.
Thank you Lori for your 5 star review and your kind words! We are so honored to have you as a customer!
Everything was done exceptionally and the technician was very courteous and informative. Very timely also.
Thank you for the great review Joyce. We’re glad to hear everything was completed exceptionally and that your technician was courteous, informative, and timely. We appreciate your feedback and are grateful you chose Shaw’s Home Comfort.
Just received a new a/c unit from Shaw:s. The techs have been very professional, knowledgeable, and very detailed work. The sales person Jose was outstanding!! Thank you. Mike, Porterville,Ca
Thank you for sharing your feedback Michael! We’re delighted to hear that Damien’s professionalism and expertise made a strong impression during your visit. We appreciate your trust and look forward to assisting you again in the future.
This company, is great to work with, very knowledgeable, gives you informative choices, pro’s and cons, honest and no pressure tactics, good price's for quality water heater, if want the best.
Thank you for your kind words Tom! We’re glad to hear you had such a positive experience with our team. Providing clear options, honest guidance, and quality products is what we strive for every day. We truly appreciate your trust in Shaw’s Home Comfort and your recommendation.
Bill was efficient,friendly and discussed findings and options
Thank you so much for the 5-star review! We're delighted that you had such a positive experience with Shaw's Home Comfort. We strive to provide the best possible service and are so glad that our team was able to meet your expectations. We hope you will continue to choose us for all your air conditioning and heating needs in the future. We appreciate your feedback and look forward to having the chance to serve you again soon. Thank you for choosing Shaw's Home Comfort!
Your technician was very professional and informative. He was also very informative on your plans and very empathetic to my concerns. I give him four ✨. The review was at no charge to me. But at least I have a plan in mind and I will keep you informed.
Hi Leonor thank you for sharing your feedback and four stars. We’re glad to hear that our technician was professional, informative, and took the time to walk you through your options with empathy and care. Please keep us updated. We are here whenever you need us!
Sean and Erik came out to my property to bid and install a sink and they were both some of the most informative and helpful people I have ever met
Thank you for the amazing review Cody! We’re thrilled to hear Sean and Erik made such a great impression. Their dedication to being informative, helpful, and customer‑focused is exactly what we strive for every day. We’re grateful you chose us and we can’t wait to help you again!
Super friendly , respectful , and Affordable !!! Love how he explained everything to me and also show pictures of how my SYSTEM is working great .. And the services that were done to Maintain my system Keeps running perfectly 🥰🥰and also answer all my questions that I had about my AC unit …
Thank you so much for your wonderful 5-star review! We’re so glad to hear that our technician provided friendly, respectful service and took the time to clearly explain everything about your system. Showing photos and walking you through the work is something we believe helps our customers feel confident and informed about their HVAC system. It’s also great to know your maintenance service is helping keep everything running smoothly and efficiently—that’s exactly what we aim for with every visit. We truly appreciate your kind words and your trust in Shaw’s Home Comfort. We’re always here whenever you have questions or need us! – The Shaw’s Home Comfort Team
Fast and thorough, great job 👍
Hi Fred, thank you so much for the 5-star review! We’re thrilled to hear you had a great experience with Shaw’s Home Comfort in Porterville. We truly appreciate your support and look forward to serving you again! And don’t forget — we now offer plumbing services too! 💧🔧
Very happy with the service . Ivan the technician that came to my home was very polite and kind . He explained what was wrong with my AC unit and showed me a lot of pictures that he took so I could see what had happened to the unit . He was able to repair it the same day .
Thank you for the wonderful review Christina. We’re so glad to hear you had a great experience with Ivan. His politeness, clear explanations, and detailed photos are all part of the thorough service we aim to provide. We’re happy he was able to repair your AC the same day and appreciate you choosing Shaw’s Home Comfort.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
