Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Shaw's Home Comfort logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%88+21.3Value 14%89+12.6Replies to reviews 7%100+7.1Craft & service penalty75−2.5Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Shaw's Home Comfort

Porterville, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.8★ from 156 Google reviews

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Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shaw's Home Comfort is better than 86% of gas contractors.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shaw's Home Comfort is better than 88% of gas contractors.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Shaw's Home Comfort is better than 75% of gas contractors.B
75
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Shaw's Home Comfort is better than 89% of gas contractors.A
89
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Shaw's Home Comfort is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Shaw's Home Comfort is better than 100% of gas contractors.A
100

Reviews for your job

Customers hired Shaw's Home Comfort for 8 kinds of job.

Shaw's Home Comfort for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$353
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “HVAC system maintenance”

LoriLocal Guide · 88 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

Expedient, thorough and friendly service every time. Highly recommend Shaw's Home Comfort.

Reasonable priceHVAC system maintenance
Joyce1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Everything was done exceptionally and the technician was very courteous and informative. Very timely also.

Paid $1–200Reasonable priceHVAC system maintenanceService not listed
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Bill was efficient,friendly and discussed findings and options

Paid $1–200Reasonable priceHVAC system maintenanceA/C preventive maintenanceService not listed
M10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Super friendly , respectful , and Affordable !!! Love how he explained everything to me and also show pictures of how my SYSTEM is working great .. And the services that were done to Maintain my system Keeps running perfectly 🥰🥰and also answer all my questions that I had about my AC unit …

Customer photo from M's reviewCustomer photo from M's review
Paid $200–400Great priceHVAC system maintenanceA/C system maintenance
Frances1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Tech explained everything he was going to do. Answered my questions on some concerns I had. Excellent customer service

Paid $1–200Not sureHVAC system maintenanceA/C system maintenance
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service, great people.

Paid $1,000–1,200Reasonable priceHVAC system repairHVAC system maintenance
Denise6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Bill M. arrived yesterday for a deep clean on my 17+ year old HVAC system on my roof. The blower wheel and evaporator coil were encrusted with dirt and grime. I am a retired 72 year old woman and do not have the expertise for this job. Before and after images were provided and the difference was night and day! He…

Paid $700–800Reasonable priceHVAC system maintenanceA/C system maintenanceCleaning
Marie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I avail the duct & vent cleaning , wheel blower cleaning and the Evap Coil cleaning today. Bill and Zack is our technician it went really well today. They explain everything and discuss some concerns in what they access on our unit. they’ve done a great service. I super highly recommended Shaw’s Home Comfort and…

Paid $1,000+Great priceHVAC system maintenanceHVAC duct & vent cleaningService not listed
Abel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

The tech was professional and explained everything clearly. He clearly showed what the service involved and made recommendations where appropriate.

HVAC system maintenance
cheryl4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Bill M (the technician) is very personable and explained the system and what might need done in the future to maintain my HVA C system operaring in top performance. I appreciate his helpful manner and professionalism

Paid $200–300Reasonable priceHVAC system maintenance
Shelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality

Price

$274-25% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 59%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance14$114–$495
HVAC system maintenance11$161–$353
HVAC system repair9$166–$680
Toilet repair4$124–$417
A/C system repair4$228–$923
Heating system maintenance4—
Plumbing pipe repair3$228–$988
Cleaning3—

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