Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Shaw's Home Comfort logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%88+21.3Value 14%89+12.6Replies to reviews 7%100+7.1Craft & service penalty75−2.5Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Shaw's Home Comfort

Porterville, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.8★ from 156 Google reviews

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Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shaw's Home Comfort is better than 86% of gas contractors.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shaw's Home Comfort is better than 88% of gas contractors.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Shaw's Home Comfort is better than 75% of gas contractors.B
75
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Shaw's Home Comfort is better than 89% of gas contractors.A
89
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Shaw's Home Comfort is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Shaw's Home Comfort is better than 100% of gas contractors.A
100

Reviews for your job

Customers hired Shaw's Home Comfort for 8 kinds of job.

Shaw's Home Comfort for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$166–$680
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “HVAC system repair”

Christina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very happy with the service . Ivan the technician that came to my home was very polite and kind . He explained what was wrong with my AC unit and showed me a lot of pictures that he took so I could see what had happened to the unit . He was able to repair it the same day .

Paid $800–1,000Reasonable priceHVAC system repair
Lorraine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My first time using Shaw’s Home Comfort. It was such a relief to be heard! Excellent service from the first phone call to completion of services. Daniel was very knowledgeable and patient explaining the situation. The professionalism gave me the confidence to sign up for future service.

Reasonable priceHVAC system repair
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Excellent service! Very friendly and respectful! I'm going to become a member.

Paid $1–200Great priceHVAC system repair
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very nice guy and got things taken care of quickly

Paid $200–400Reasonable priceHVAC system repair
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service, great people.

Paid $1,000–1,200Reasonable priceHVAC system repairHVAC system maintenance
Tower2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Julio Chavez replaced the fan motor on our roof air conditioning unit. He is an excellent technician, communicates clearly and has a very pleasant disposition! We are very pleased with service provided. Lewis Sharp

Paid $400–600Reasonable priceHVAC system repair
Donald6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve had the opportunity to use Shaw’s Home Comfort several times over the past few years. They have always responded promptly and professionally to my requests for service. They accurately diagnosed and explained whatever problems I was having at the time with my evap cooler and proceeded with repairs promptly…

Paid $1,000+Reasonable priceHVAC system repair
Miriam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I am very happy with the service Bill provided I had called other HVAC repair companies and they were quoting me more than double the price this company came out right away ordered my part and got my cold air running again all within the same week! Highly recommend.

Great priceHVAC system repair
Kim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have an old HVAC system and we ran into a few bumps in the road while getting it fixed. My technician, Daniel, hung in there through all of it with a smile and some excellent trouble shooting skills. By the end of the process, I had such confidence in Daniel. I will be requesting Daniel from now on for any HVAC…

Reasonable priceHVAC system repair

Price

$274-25% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 59%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance14$114–$495
HVAC system maintenance11$161–$353
HVAC system repair9$166–$680
Toilet repair4$124–$417
A/C system repair4$228–$923
Heating system maintenance4—
Plumbing pipe repair3$228–$988
Cleaning3—

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