Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Shawn and Son Plumbing, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Shawn and Son Plumbing, LLC

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 5.0★ from 171 Google reviews

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Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shawn and Son Plumbing, LLC is better than 100% of sump pump installation services.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shawn and Son Plumbing, LLC is better than 98% of sump pump installation services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Shawn and Son Plumbing, LLC is better than 100% of sump pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Shawn and Son Plumbing, LLC is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Shawn and Son Plumbing, LLC is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Shawn and Son Plumbing, LLC is better than —% of sump pump installation services.–
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Reviews for your job

Customers hired Shawn and Son Plumbing, LLC for 8 kinds of job.

Shawn and Son Plumbing, LLC for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.1k–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Water heater installation”

Chris9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I Highly recommend Shawn and son for any and all plumbing needs. Very hard working and reliable.

Great priceWater heater installationPlumbing pipe repair
amy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Prompt Polite Wore booties Extremely thorough-explained everything on my level They’re coming back to do another job as I was extremely pleased with their work I would recommend them to anyone!

Great priceToilet repairWater heater installation
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’ve used Shawn and Shawn Jr. on 3 separate occasions now. First was to install some strainers in a new countertop/sink setup, and a water line for the ice maker on a new fridge. Second was removal of an old concrete stationary sink, and install of a new one. Most recently, they installed my new hot water tank, and…

Paid $1,800–2,000Reasonable priceWater heater installation
Douglas6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Punctual, professional, would highly recommend to anyone!

Paid $1,600–1,800Reasonable priceWater heater installation
William1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Shawn and his son arrived exactly when he said he would. Right of the bat I knew I made the right choice.they worked together like a well oilled machine. You can tell he had pride in his work. I got a excellent job at a price much lower than any other quote. I plan on calling him again on my next project.

Great priceWater heater installation
CherylLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had a power outage when I was out of town. When I returned I found my basement flooded. I called Shawn and Son Plumbing and they rearranged there schedule to help me out the next morning. They are the nicest gentlemen who did a phenomenal job with no clean up necessary. I had a new sump pump and hot water tank…

Paid $1,000+Great priceWater heater installationPlumbing leak detection
Jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great company— Highly recommend!

Paid $1,000+Reasonable priceWater heater installation
Tricia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I run an apartment complex and Shawn is the best plumber we have ever used. He is professional and quick to respond to our calls. So impressed with his work. Will recommend to everyone.

Plumbing leak detectionFaucet installationToilet installation+ Responsiveness+ Punctuality+ Quality
Kenneth12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had to have a hot water tank replaced. Shawn was knowledgeable, professional and answered all questions. He was very punctual and arrived at the time he said he would. Not only did he have excellent work ethic and craftsmanship, you wouldn't know he was there due to not leaving any mess. I would use Shawn and Son Plumbing again. I highly recommend.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Adam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I requested a quote about 5:30 in the evening, when I came home and found the seal on my water heater broken. Shawn got back to me in 15 minutes, talked me through exactly what he would need to do, and gave me a price and a time the next day to install new. Great work, very timely and professional.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Kim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Shawn came highly recommended from a colleague and they were not wrong. Every part of my experience with Shawn was wonderful! He was prompt, efficient and immaculate. He did everything we agreed upon perfectly. I will call Shawn with all my plumbing needs.

Faucet installationWater heater installation
Jordan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionToilet installationWater heater installation+ Responsiveness+ Punctuality+ Quality

Price

$1.2k+281% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 52%Reasonable 48%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair30$305–$992
Toilet repair16$209–$493
Drain cleaning16$158–$292
Plumbing leak detection15$39–$509
Faucet repair13$173–$813
Water heater installation12$1.1k–$2.1k
Faucet installation10$327–$493
Sewer repair4$236–$1.1k

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