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Shear Haven

Hair salon · Moscow, ID · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%77+48.9Reliability 28%59+16.7Replies to reviews 8%24+2Craft & service penalty99−0.1Experts Score= 67Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 57 wedding hair stylistsPosition by Experts Score among all companies we track in this category. · better than 20%
4.8 ★★★★★ 43 Google reviews · 24 photos
91%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
12%reviews answered by the owner
Mar 2026latest review

Shear Haven at a glance

Google reviewers rate Shear Haven 4.8 out of 5 based on 43 reviews, with the owner responding to 12 percent of them. Clients frequently praise the salon's welcoming atmosphere, friendly staff, and skilled execution of cuts, color transformations, and treatments like Brazilian blowouts. Many note that the stylists communicate effectively and listen to specific requests, though some mention high demand and longer wait times for appointments. A recurring criticism in low-star reviews involves significant errors in service execution, such as failed perms or cuts that did not match provided photos, and a lack of follow-up care.

  • Google rating: 4.8 out of 5 from 43 reviews (91% five-star).
  • Reviews on this page: 43 Google reviews (37 with written comments, 1 with photos).
  • Owner responses: the business replied to 12% of reviews.
  • Most recent review: March 14, 2026.
  • Service: Wedding Hair Stylist serving Moscow, Idaho.

Data from Google, last updated October 28, 2026.

Score profile vs other wedding hair stylists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

Satisfaction77Reliability59Craft & service99Value–Momentum100Replies to reviews24Satisfaction: 77 (median 89)Reliability: 59 (median 85)Craft & service: 99 (median 99)Momentum: 100 (median 100)Replies to reviews: 24 (median 48)
Shear HavenWedding Hair Stylists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shear Haven: 77/100 on this factor. Category median: 89.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shear Haven: 59/100 on this factor. Category median: 85.C
59
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Shear Haven: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Shear Haven: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Shear Haven: 24/100 on this factor. Category median: 48.D
24

Bar = this company · dark tick = category median.

Star ratings

43 Google reviews we collected

  • 5 stars3991%
  • 4 stars25%
  • 3 stars00%
  • 2 stars00%
  • 1 star25%

Praise vs complaints

Phrases our text analysis found in 37 written reviews

  • Praise3086%
  • Complaints514%

Topic share

How often each topic comes up in the written reviews

  • Quality & results1131%
  • Staff & attitude926%
  • Honesty & trust411%
  • Would recommend411%
  • Communication39%
  • Speed & response26%
  • Price & value26%

What customers talk about

We read 37 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Steph showcases her exceptional skill and attention to detail.”
    “So on top of my terrible experience with Shara, I am being ghosted.”
  • “Steph is a true professional who excels in understanding her clients' desires.”
  • “I can trust her decisions and her knowledge of color theory and the latest trends impressed me, and it was evident that she stays up to date with the…”
  • “10/10 highly recommend”
  • “She was professional and explained every step of the process.”
  • “Stephanie is so incredibly talented, quick, and she’ll shoot it to you straight.”
  • “Stylist did a good job but extremely pricey”

People customers mention

  • Stephanie 6 reviews
  • Shara 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Shear Haven for 6 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Jessica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The ladies at Shear Haven are amazing!!! Always so pleased with my haircuts from Whitney. And I love the welcoming atmosphere of the salon, I always feel perfectly at home here 💕

Paid $40–60Haircut

Photos

Customer reviews

4.8 ★★★★★ 43 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jen JamesLocal Guide · 12 reviewsTotal number of Google reviews Jen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Whitney is an artist and worth more then she charges.

  • Services: Haircut, Hairstyling
Rijel Glasebrook2 reviewsTotal number of Google reviews Rijel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Whitney cut my hair and I get compliments on it every single day. 10/10 highly recommend

  • Services: Haircut
Jessica Story7 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The ladies at Shear Haven are amazing!!! Always so pleased with my haircuts from Whitney. And I love the welcoming atmosphere of the salon, I always feel perfectly at home here 💕

  • Price: $40–60
  • Services: Haircut
Mazy Reisdorph2 reviewsTotal number of Google reviews Mazy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I got exactly the color and cut I asked for. I was pampered beyond belief. (I was there on my bday). Thank you Whit for the beautiful hair. Positive atmosphere

  • Services: Haircut, Hairstyling, Hair coloring
Janice WohlerLocal Guide · 50 reviewsTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Stylist did a good job but extremely pricey

Trinity Haese1 reviewTotal number of Google reviews Trinity has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Stephanie has been doing my hair for 14 years and, god willing, she’ll be doing it for the rest of my years. She listens to what I want, but knows exactly what my hair needs. She has taken my hair from dark brown to blonde, and every shade in between. She is professional but yet so fun and personable. I’ve never not ❤️ed my hair after being in her chair.

  • Services: Bang trim, Blowdry, Hair coloring, Hairstyling, Haircut, Hair highlighting
Erin Agidius1 reviewTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve been seeing Steph for a while and always have the pleasure of visiting Shesr Haven for a hair color transformation, and I must say, she is an absolute genius when it comes to coloring hair! From the moment I stepped into her salon, I knew I was in good hands. Steph is a true professional who excels in understanding her clients' desires. I can trust her decisions and her knowledge of color theory and the latest trends impressed me, and it was evident that she stays up to date with the industry's advancements. Steph showcases her exceptional skill and attention to detail. She explains each step. Her technique in blending shades was impeccable, resulting in a seamless and beautiful smudge color that perfectly complemented my skin tone. I couldn't have been happier with the final result! Aside from her remarkable talent, Steph has a warm and friendly personality that instantly puts you at ease. She genuinely cares about her clients' satisfaction and takes the time to provide valuable advice on color maintenance and recommended products for maintaining healthy and vibrant hair. The overall salon experience was superb. The ambiance was inviting, and she’s so friendly and accommodating. The salon itself was clean, organized, and created a relaxing environment. Plus, snacks and drinks — who would t love that?! Steph pays attention to every detail, ensuring that your experience is top-notch from start to finish. I wholeheartedly recommend Shesr Haven to anyone in search of exceptional hair color services. Her unmatched expertise, passion, and dedication to client satisfaction truly make her stand out in the industry. Thanks to her incredible skills, my hair has received endless compliments, and I am thrilled to have found a hair stylist I can trust.

Sandra Lockett2 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Steph is amazing! She never screws my hair up! 🥰🤣🥰

Pam Lunning1 reviewTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Stephanie has been my hairstylist now for many years and I wish I could take her with me when I’m traveling which is 12 mths out of the year. I love her dearly and her experience and knowledge is way over the top. I wouldn’t trust anyone else with my hair.

Amber Miller9 reviewsTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Stephanie at Shear Haven is the absolute best! I'm really picky about my hair and she is the ONLY one that I would ever trust with it. Never been disappointed

Shear Haven on Google Maps →

Business details

  • Address: 122 W C St, Moscow, ID 83843
  • Phone: (208) 892-9539
  • Service area: Moscow, ID