Analyzing 6,588,4106.6M ReviewsFor 18,27418.3K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Shepherd Roofing & Renovations

Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 80 roofing contractors · 5.0★ from 241 Google reviews

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Report card

Percentile vs other roofing contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shepherd Roofing & Renovations is better than 98% of roofing contractors.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shepherd Roofing & Renovations is better than 98% of roofing contractors.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Shepherd Roofing & Renovations is better than 92% of roofing contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Shepherd Roofing & Renovations is better than 100% of roofing contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Shepherd Roofing & Renovations is better than 100% of roofing contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Shepherd Roofing & Renovations is better than 100% of roofing contractors.A
100

Reviews for your job

Customers hired Shepherd Roofing & Renovations for 8 kinds of job.

Shepherd Roofing & Renovations for gutter cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–2,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Gutter cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 15
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Gutter cleaning”

JimLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This group was excellent to work with. They are the only ones I could get to respond and come out for an emergency call on a weekend. This lead to me choosing their work to replace my hail damaged roof and have the house painted. Jesse was always responsive, provided excellent advice for what we did and didn't…

Great priceRoof repair for storm & wind damageRoof inspectionRoof repair
Noel16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I was impressed with how this company ran its operations! 4K drones to inspect roofs and gutters which gave me insights on trouble areas. The quote was very reasonable and the scheduling and completing job was done when promised. I will use them again!

Paid $1–2,000Reasonable priceRoof inspectionGutter cleaning
Stephen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jose and his team were excellent to work with. Transparent in their quote and very communicative. Very happy with the work they did on my took and the new gutters.

Paid $4,000–6,000Reasonable priceRoof repairGutter cleaning
Cinthya9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Shepherd Roofing did an amazing job on my roof. From the presentation with Jesse to the install date I was in good hands. Cannot recommend them more.

Paid $12,000–14,000Great priceSkylight installationRoof installationGutter cleaning
Nora4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

He is always available to help with what is needed. All job are done quick and perfect. Happy to be his client for many many years.

Paid $1–2,000Great priceRoof repair for storm & wind damageRepair water fixturesRoof inspection
Dillon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional service, and timely. Premium service.

Attic ventingAttic venting installationAttic venting repairs+ Responsiveness+ Punctuality+ Quality

Price

$2.5k-75% vs typical roofing contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 51%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Roof repair for storm & wind damage33$1.7k–$18k
Roof repair28$638–$8.3k
Roof installation25$11k–$23k
Roof inspection23$514–$12k
Roof damage repair15$438–$2.9k
Exterior painting13—
Drywall repair10—
Paint indoors9—

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