Analyzing 6,629,1806.6M ReviewsFor 18,50118.5K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Shepherd Roofing & Renovations

Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 80 roofing contractors · 5.0★ from 241 Google reviews

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Report card

Percentile vs other roofing contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shepherd Roofing & Renovations is better than 98% of roofing contractors.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shepherd Roofing & Renovations is better than 98% of roofing contractors.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Shepherd Roofing & Renovations is better than 92% of roofing contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Shepherd Roofing & Renovations is better than 100% of roofing contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Shepherd Roofing & Renovations is better than 100% of roofing contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Shepherd Roofing & Renovations is better than 100% of roofing contractors.A
100

Reviews for your job

Customers hired Shepherd Roofing & Renovations for 8 kinds of job.

Shepherd Roofing & Renovations for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 5

All 4 Google reviews tagged “Installation”

GB13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

David and team did an excellent job with my entire roof replacement. Very easy to work with and always responsive from the onset until the job was complete. I will be sure to use Shepherd if needed again and recommend them to anyone searching for a roofing company.

Gutter installationInstallationRoof inspection+ Quality+ Professionalism
R4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

After research and quotes from other companies, my wife and I chose Shepherd Renovations and are glad, we did. David and his team did an excellent job with the work we needed and were very helpful with our insurance claim. Initially, our insurance company denied our claim for a roof replacement, and we had to get a…

Customer photo from R's reviewCustomer photo from R's review
Gutter repairsInstallationRoof inspection+ Responsiveness+ Punctuality+ Quality
HildaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They arrived promptly, did quick quality work and completely cleaned up when they finished. They went above and beyond what we expected. Our new vanity did not fit as expected due to plumbing placement. They we're able to modify the plumbing configuration so the vanity would fit. They were able to fit us in…

Install flooringPlumbing fixture installationInstallation+ Responsiveness+ Punctuality+ Quality
JohnLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I own an A/C company and i had a customer that was having trouble with a leaking roof. I’ve used Shepherd before on other repairs so i knew who to call to get the job done right. David came out and gave an honest quote to get the job done. I only recommend Shepherd to my customers when i need a roofing job done.

Installation+ Responsiveness+ Punctuality+ Quality

Price

$2.5k-75% vs typical roofing contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 51%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Roof repair for storm & wind damage33$1.7k–$18k
Roof repair28$638–$8.3k
Roof installation25$11k–$23k
Roof inspection23$514–$12k
Roof damage repair15$438–$2.9k
Exterior painting13—
Drywall repair10—
Paint indoors9—

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