Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
Sherlock Holmes Cleaning Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Sherlock Holmes Cleaning Services

Barnstable Town, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #73Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 232 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sherlock Holmes Cleaning Services is better than 90% of carpet cleaning.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sherlock Holmes Cleaning Services is better than 85% of carpet cleaning.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sherlock Holmes Cleaning Services is better than —% of carpet cleaning.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sherlock Holmes Cleaning Services is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sherlock Holmes Cleaning Services is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sherlock Holmes Cleaning Services is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Sherlock Holmes Cleaning Services for 6 kinds of job.

Sherlock Holmes Cleaning Services for moving-related cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$251–$705
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Moving-related cleaning”

Michele13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

These guys are amazing! They came highly recommended and did not disappoint. Efficient, professional, friendly, problem-solvers, incredibly responsive and leave a sparkling house behind. I wish they cloned themselves and established a branch in NYC.

Paid $500+Reasonable priceInterior & exterior window cleaningMoving-related cleaning
Alexander3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Serviço impecável! Desde o primeiro contato fui muito bem atendido. A equipe chegou no horário, explicou todo o processo e fez um trabalho excelente. Meu carpete ficou limpo, cheiroso e com aparência renovada. Dá para ver o cuidado e profissionalismo. Recomendo de olhos fechados!

Great priceInterior & exterior window cleaningOffice & workplace cleaningStandard cleaning
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The team at Sherlock Holmes are professional, meticulous, organized, and also very friendly. I have recommended them to others and plan to continue to utilize their services. Give them a try!

Great priceInterior & exterior window cleaningStandard cleaningMoving-related cleaning
CoryLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Super impressed - Bruna communicates quickly and transparently and was very helpful throughout scheduling/etc. Her team were thorough as well; this was a deep clean following removal of a tenant who left the ~1000 sqft unit a borderline hazmat zone. The deep cleaning made a huge difference. Very grateful for Sherlock Holmes Cleaning!

Paid $500+Reasonable priceMoving-related cleaningDeep clean

Price

$312+18% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 58%Overpriced 2%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Upholstery cleaning25$189–$359
Deep clean18$297–$471
Interior & exterior window cleaning15$259–$555
Standard cleaning10$158–$290
Moving-related cleaning4$251–$705
Office & workplace cleaning2—

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