Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
Google reviewers rate Sherlock Holmes Cleaning Services 4.9 out of 5 based on 232 reviews, with the owner responding to all feedback. Customers frequently praise the company for punctual arrivals, clear communication, fair pricing, and thorough results on carpets, upholstery, windows, and exterior surfaces. Recurring themes highlight professional staff behavior and responsive scheduling. A small number of low-star reviews criticize instances of missed appointments, lack of notification for delays, and complaints that specific cleaning tasks were not completed as requested.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
232 Google reviews we collected
Phrases our text analysis found in 210 written reviews
Price verdicts customers left with their Google review
Middle half of what 50 customers paid ($214–$536) · gold mark = category median.
How often each topic comes up in the written reviews
We read 210 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Raphael and his co-worker arrived at the quoted time and did a fantastic job.”
“The service was reliable, professional and easy to work with.”
“Karen and I are very pleased and will highly recommend them to all of our neighbors and friends.”
“I dont recommend using them if you expect them to showup when they say they will.”
“We were totally pleased with their prompt response to our call.”
“I confirmed the date and time each time, but they never showed up.”
“Their price was fair and their work was very thorough.”
“I was sent a check list and a lenient quote of what the cleaners would do.”
“Plus their office service and communication were stellar.”
“The staff at Sherlock Holmes was accommodating and reliable.”
“Would not recommend what so ever, they seem like scammers.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Sherlock Holmes Cleaning Services for 6 kinds of job. Pick one to see what they paid and said.
We had outdoor steps power washed and they now look amazing. The service was reliable, professional and easy to work with. We will be using there services again in the future!
We were totally pleased with their prompt response to our call. Raphael came, reviewed the job and his staff provided a price and time frame very quickly. Raphael and his co-worker arrived at the quoted time and did a fantastic job. Their price was fair and their work was very thorough. Karen and I are very pleased…
I just used Sherlock cleaning services too. Shampoo my living room, bedroom, carpets and a wing chair. They were on time. Did an excellent job. Everything looks new
Raphael the cleaning associate was on time, he is knowledgeable, and friendly. I plan to call again for their services
Thank you very much for cleaning my windows inside and out with sills too. The crew of two also removed moss and mildew on entire house garage shed and porch and deck. Well down chaps. Very kind and professional with above average friendly personality.
These guys are amazing! They came highly recommended and did not disappoint. Efficient, professional, friendly, problem-solvers, incredibly responsive and leave a sparkling house behind. I wish they cloned themselves and established a branch in NYC.
| Job | Reviews | Category typical |
|---|---|---|
| Upholstery cleaning | 25 | $189–$359 |
| Deep clean | 18 | $297–$471 |
| Interior & exterior window cleaning | 15 | $259–$555 |
| Standard cleaning | 10 | $158–$290 |
| Moving-related cleaning | 4 | $251–$705 |
| Office & workplace cleaning | 2 | — |
4.9 ★★★★★ 232 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We had outdoor steps power washed and they now look amazing. The service was reliable, professional and easy to work with. We will be using there services again in the future!
We were totally pleased with their prompt response to our call. Raphael came, reviewed the job and his staff provided a price and time frame very quickly. Raphael and his co-worker arrived at the quoted time and did a fantastic job. Their price was fair and their work was very thorough. Karen and I are very pleased and will highly recommend them to all of our neighbors and friends. Daniel Mullen /Karen Harty
Thank you for the amazing windows cleaning feedback! It was a pleasure cleaning your windows
Service, price, person and response fantatsic!
Thank you so much Rusty!
I just used Sherlock cleaning services too. Shampoo my living room, bedroom, carpets and a wing chair. They were on time. Did an excellent job. Everything looks new
thank you so much for the upholstery cleaning i Feedback ☺️
Raphael the cleaning associate was on time, he is knowledgeable, and friendly. I plan to call again for their services
Thank you so much for the great upholstery cleaning feedback ☺️
I was looking for a local company to clean upholstered kitchen stools and two barrel chairs. Bruna got right back to me and after sending her a picture of my furniture she provided a reasonable quote and scheduled my service in a timely manner. Pedro arrived as scheduled. Besides making my furniture practically brand new, he was charming and helpful in relocating the chairs! Great communication and customer service! Highly recommend!!!
thank you so much Linda for the amazing upholstery cleaning feedback ☺️
Top notch! It's obvious they care about what their doing. Great communication. Recommended!
Thank you so much Patrick!!
I scheduled an appointment. They didn't show. After 30 minutes I called and they said it could be another 30 minutes or an hour. I dont recommend using them if you expect them to showup when they say they will.
Hi Lisa! We are sorry you didn’t have the best experience with us. Unfortunately delays happen, specially during summer time, Because of that, we always put it as a note in our confirmation text just the same as you received and replied “yes” “In order to provide the best service we would like to remind: due to the workload, transit and unexpected situations delays might occur up to 1 hour. If the delay is above this hour, we will be in touch” Anyway, I appreciate your feedback for our improvement as a company!
Thank you very much for cleaning my windows inside and out with sills too. The crew of two also removed moss and mildew on entire house garage shed and porch and deck. Well down chaps. Very kind and professional with above average friendly personality.
Thank you for the windows cleaning review Tiffany ☺️
These guys are amazing! They came highly recommended and did not disappoint. Efficient, professional, friendly, problem-solvers, incredibly responsive and leave a sparkling house behind. I wish they cloned themselves and established a branch in NYC.
Thank you very much for the review Michele. Hahahaha we would love to go to NYC to take care of many other houses ☺️
Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
