Analyzing 5,821,5945.8M ReviewsFor 16,05416.1K Experts

Experts Reviews · Company report
Sherlock Holmes Cleaning Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Sherlock Holmes Cleaning Services

Barnstable Town, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #73Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 232 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sherlock Holmes Cleaning Services is better than 90% of carpet cleaning.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sherlock Holmes Cleaning Services is better than 85% of carpet cleaning.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sherlock Holmes Cleaning Services is better than —% of carpet cleaning.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sherlock Holmes Cleaning Services is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sherlock Holmes Cleaning Services is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sherlock Holmes Cleaning Services is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Sherlock Holmes Cleaning Services for 6 kinds of job.

Sherlock Holmes Cleaning Services for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$290
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 10 Google reviews tagged “Standard cleaning”

Martin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Promptly returned calls. Showed up on time. Did a great job cleaning my sofabed for a very reasonable price. I would definitely recommend them.

Paid $100–150Reasonable priceStandard cleaning
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The staff at Sherlock Holmes was accommodating and reliable. My wall-to-wall carpets now look great!

Paid $350–400Reasonable priceStandard cleaning
Carrie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I interviewed 3 cleaning services and couldn’t be happier that I chose Sherlock Holmes Cleaning. Friendly staff, very accommodating, they did an incredible job cleaning our home. I highly recommend! They’re the only company I will use going forward.

Paid $150–200Great priceStandard cleaning
Alexander3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Serviço impecável! Desde o primeiro contato fui muito bem atendido. A equipe chegou no horário, explicou todo o processo e fez um trabalho excelente. Meu carpete ficou limpo, cheiroso e com aparência renovada. Dá para ver o cuidado e profissionalismo. Recomendo de olhos fechados!

Great priceInterior & exterior window cleaningOffice & workplace cleaningStandard cleaning
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The team at Sherlock Holmes are professional, meticulous, organized, and also very friendly. I have recommended them to others and plan to continue to utilize their services. Give them a try!

Great priceInterior & exterior window cleaningStandard cleaningMoving-related cleaning
Laurie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Bruna and her team are truly exceptional!! They clean everything so well! They are such a pleasure to have them in my home! I would highly recommend them! Laurie F.

Paid $200–250Reasonable priceStandard cleaning
Beth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They came when they said they would with clear communication and texting. They cleaned the couch, 2 chairs and an ottoman as well as the rug. The room smelled fresh and the furniture and rug look great. Thank you so much for your service

Paid $450–500Reasonable priceStandard cleaningUpholstery cleaningDeep clean
Judy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Please this don’t use this company I was told that they would do deep cleaning. At the very best it was light cleaning. I didn’t see any use of any cleaning equipment just a wet rags. There was no furniture polish used. My bathroom spout was broken after they left of they had pictures showing that my bathroom spout…

Paid $500+OverpricedStandard cleaning
Jessie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly recommend Sherlock Holmes Cleaning Services! Bruna and her team were wonderful and did an amazing deep clean and rug cleaning in our finished basement. They are extremely responsive and make it easy to schedule. Five stars!

Great priceStandard cleaningDeep cleanService not listed
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Standard cleaningDeep clean

Price

$312+18% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 58%Overpriced 2%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Upholstery cleaning25$189–$359
Deep clean18$297–$471
Interior & exterior window cleaning15$259–$555
Standard cleaning10$158–$290
Moving-related cleaning4$251–$705
Office & workplace cleaning2—

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