Analyzing 6,631,0606.6M ReviewsFor 18,52118.5K Experts

Experts Reviews · Company report
Shield Auto Glass logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Shield Auto Glass

Gary, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 48 auto glass repair · 5.0★ from 113 Google reviews

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Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shield Auto Glass is better than 95% of auto glass repair.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shield Auto Glass is better than 95% of auto glass repair.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Shield Auto Glass is better than 99% of auto glass repair.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Shield Auto Glass is better than 100% of auto glass repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Shield Auto Glass is better than 100% of auto glass repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Shield Auto Glass is better than —% of auto glass repair.–
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Reviews for your job

Customers hired Shield Auto Glass for 6 kinds of job.

Shield Auto Glass for auto windshield repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto windshield repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Auto windshield repair”

paulLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Needed a windshield replaced. Received the glass quick, and did a great job. Quick and easy transaction that doesn’t hurt the pocket.

Customer photo from paul's review
Great priceAuto windshield repair
Katie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

He was able to give me an estimate the same day I got the chip in my windshield and replaced it the next day! Very good service and quick replacement.

Reasonable priceAuto windshield repair
Lanita9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Saw this business online when I was searching for a windshield repair shop. Nervous to go in because my windshield had just cracked, I did not know what to expect. Came first thing in the morning. Caesar was honest, looked at my windshield, gave me the worst and best case scenarios and went to work. Was very…

Great priceAuto windshield repair
steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

There are not enough good things I can say, super professional, incredibly nice, extremely detailed and transparent. A very pleasant experience, will be taking my business there again for sure

Auto windshield repair
Amy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I have really bad luck with windshields. So I’ve tried a few different companies. Going forward shield auto glass will be the only place I trust to fix my windshield! The customer service was amazing. They walked me through the process and answered all of my silly questions. The next day I started hearing a rattling…

Reasonable priceAuto windshield repair
Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

They came recommended by a local auto body shop, and I had a great experience! Went in for a windshield replacement, they communicated just a couple days later to let me know it was delivered and got me in the next day for installment. Speedy and thorough, they even took the care to place my window stickers back and…

Customer photo from Kelly's review
Great priceAuto windshield repair
Sam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had our car window smashed, and cesar was able to replace the window next day! Thank you guys for great service!

Auto windshield repair
Stefco5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I had a chip in my windshield and these guys fixed it quick with great service and a good price. Definitely would recommend coming here and I will use them again if needed.

Auto windshield repair
Ali9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a great experience. Very accommodating on the schedule, technicians were on time, and did the job smoothly. Thanks

Auto windshield repair
Philip2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had windshield replaced on two cars here and both were excellent work and done quickly. I also had very dark side windows that they removed the vinyl from and did that very well and at a reasonable price. I now have my car in their hands to repair a side window that came out of it's tract. They are 5 star.

InstallationAuto power window repairAuto windshield repair
Lindsy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great Place! They were kind, efficient, fast, & personable! Highly recommend!

Auto windshield repairAuto side window replacement
Jessica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome people and super fast! Great work and I’d go again if I needed too

Auto windshield repair
Stacy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were able to fix my chip in my windshield fast and effective! I called at 4p got there by 4:30p and they had it fixed by 5p. Super friendly customer service! Thank you for the awesome fix of my windshield

Auto windshield repair
Ethan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent and fast service for a rock chip that had spread quite a bit across the windshield. Service expectations were clearly communicated, and the team was willing to move their schedule to help me get me back on the road the same day.

Auto windshield repair
Malkowski8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys are awesome..came to the house and fix the windows fasts

Auto windshield repairAuto rear window replacement+ Punctuality+ Quality+ Professionalism
Stephanie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Called in and had the new windshield replaced the same day. Took less than a hour. Great local business to support

Auto windshield repair+ Punctuality+ Quality+ Professionalism
RickLocal Guide · 565 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Reasonable priceAuto windshield repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 64%Reasonable 36%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Auto windshield replacement26—
Auto windshield repair17—
Installation9—
Auto side window replacement7—
Auto power window repair4—
Auto rear window replacement4—

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