Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts

Experts Reviews · Company report
Shield Auto Glass logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Shield Auto Glass

Gary, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 48 auto glass repair · 5.0★ from 113 Google reviews

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Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shield Auto Glass is better than 95% of auto glass repair.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shield Auto Glass is better than 95% of auto glass repair.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Shield Auto Glass is better than 99% of auto glass repair.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Shield Auto Glass is better than 100% of auto glass repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Shield Auto Glass is better than 100% of auto glass repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Shield Auto Glass is better than —% of auto glass repair.–
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Reviews for your job

Customers hired Shield Auto Glass for 6 kinds of job.

Shield Auto Glass for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Installation”

Nessa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Working with them was an overall positive experience. Not only did they have great pricing, but they were very flexible with their schedules as well. We got our services done on the same days we had called them, and they were quick and precise with their work. Overall, I would strongly recommend their business and booking with them again.

Great priceInstallation
Michele13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service, fast work, very reasonably priced, and highly professional. Shield Auto Glass made the whole process easy and stress-free. Highly recommended!

Great priceInstallationAuto windshield replacement
Philip2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had windshield replaced on two cars here and both were excellent work and done quickly. I also had very dark side windows that they removed the vinyl from and did that very well and at a reasonable price. I now have my car in their hands to repair a side window that came out of it's tract. They are 5 star.

InstallationAuto power window repairAuto windshield repair
ToyrieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Where can I start? I’m a try to make it short and sweet but the truth is the truth! This company is awesome! They have the best customer service, communication, and dedication that is out of this world. They replaced my front car windshield and did an excellent job. Considering they had to come behind someone…

InstallationAuto windshield replacement
Joe5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Vary professional neat and clean they treated me and my vehicle with respect I didn't have to worry.

Installation
LissaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Will use again. Great local business. Ordered Jeep Gorilla Glass on Thursday installed on Friday. The even put my Jeeps name decal back on the windshield. Hope these guys get more business but stay quality. They came to my work and did a great job. Above and beyond for sure. Hard to find that now. Will use again for…

InstallationAuto windshield replacementService not listed+ Punctuality+ Quality+ Professionalism
Clarence1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am very pleased that Shield Auto Glass came to my business and gave me their business card. I am a used car dealer and there are times when I need to replace a windshield. I was using another company, but I can't beat the price, quality and the speed in which I can order a windshield and it can be installed the…

InstallationAuto windshield replacement+ Punctuality+ Quality+ Professionalism
SandraLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Woke up to a crack on my windshield. With the safety technology my Subaru has I was hesitant to take it to any place. I was able to pick up windshield from dealer and have it installed same day. Super professional, quality work and reasonable prices!! Definitely recommend!!

InstallationAuto windshield replacement+ Punctuality+ Quality+ Professionalism
Mike10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

InstallationAuto windshield replacement+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 64%Reasonable 36%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Auto windshield replacement26—
Auto windshield repair17—
Installation9—
Auto side window replacement7—
Auto power window repair4—
Auto rear window replacement4—

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