Real estate agency · Charlotte, NC · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 55 real estate investorsiPosition by Experts Score among all companies we track in this category. · better than 57%
5.0★★★★★175 Google reviews · 13 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Shugart Realty Group five stars based on 175 reviews, noting that the owner replies to 94% of feedback. Clients frequently describe the team as responsive, knowledgeable, and professional, highlighting quick communication and efficient guidance through buying or selling processes. Services include property showings, negotiation support, and market advice, with many customers praising the smooth transition from offer to closing. No recurring criticisms appear in the provided excerpts, which exclusively contain positive five-star feedback.
Google rating: 5.0 out of 5 from 175 reviews (99% five-star).
Reviews on this page: 175 Google reviews (164 with written comments, 1 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: July 26, 2026.
Service: Real Estate Investor serving Charlotte, North Carolina.
Data from Google, last updated November 1, 2026.
Score profile vs other real estate investors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Shugart Realty GroupReal Estate Investors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shugart Realty Group: 99/100 on this factor. Category median: 99.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shugart Realty Group: 98/100 on this factor. Category median: 98.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Shugart Realty Group: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Shugart Realty Group: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Shugart Realty Group: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
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Bar = this company · dark tick = category median.
Star ratings
175 Google reviews we collected
5.0of 5
5 stars17499%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 164 written reviews
99%praise
Praise27899%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend7226%
Staff & attitude7125%
Speed & response5921%
Quality & results3412%
Communication207%
Honesty & trust166%
Price & value83%
What customers talk about
We read 164 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would highly recommend him and will certainly utilize his services in the future!”
“Cannot recommend Shugart Realty Group enough for new or veteran home buyers!”
“You knew exactly what kind of market we were in and guided us through the right improvements to make to go under contract quickly.”
“Very fast to always respond and got all questions answered and all requests satisfied in a great time frame.”
“The rest of process, him and his team do a great job at communicating what we need to be doing at this stage of the home buying process which really t…”
“He was knowledgeable, easy to work with, and offered helpful advice.”
“If I sent him a message, he was very responsive and honest.”
“Brett was awesome and his experience in the market showed when we got a full price cash offer but he didn't jump immediately to take it.”
People customers mention
Billy39 reviews
Brett22 reviews
Winter19 reviews
Bevington15 reviews
Jackie11 reviews
Austin11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJasonLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Billy, you are a breath of fresh air in the industry. You knew exactly what kind of market we were in and guided us through the right improvements to make to go under contract quickly. And when our first offer fell through, you got right on the phone and started lining up others. We are forever grateful.
MMoBee11311 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
I appreciated Billy and his team's input, guidance and updates. The overall selling process was smooth and quick.
JJames2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Very fast to always respond and got all questions answered and all requests satisfied in a great time frame. The entire team provided frequent support throughout the process.
RRose4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Billy, I appreciated your customer service throughout the home buying process. I appreciated that you answered or returned my calls quickly and responded to my texts and emails in the same manner. Excellent client care!
JJaneLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Billy made the home-buying process easy. He was knowledgeable, easy to work with, and offered helpful advice. He took care of logistics and scheduling. When he wasn't able to be somewhere with us, having Elijah there in his place was really great. We'd highly recommend Billy.
MMatt9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
This is now the 6th time I have worked with Billy. Every time I have worked with Billy, it has been so easy. He always communicates and makes the process seamless. Highly recommend if you are looking in NC/SC.
Billy, you are a breath of fresh air in the industry. You knew exactly what kind of market we were in and guided us through the right improvements to make to go under contract quickly. And when our first offer fell through, you got right on the phone and started lining up others. We are forever grateful.
Response from the owner · 3 months ago
Thank you allowing me to represent you in the sale of your home! I hope you enjoy Canada and can't wait to come visit!
M
MoBee11311 reviewsiTotal number of Google reviews MoBee113 has written across all businesses on Google Maps, not just this one.
Very fast to always respond and got all questions answered and all requests satisfied in a great time frame. The entire team provided frequent support throughout the process.
Response from the owner · 3 months ago
Thank you for letting us find your first home! We hope you enjoy it for many years to come!
R
Rose4 reviewsiTotal number of Google reviews Rose has written across all businesses on Google Maps, not just this one.
Billy, I appreciated your customer service throughout the home buying process. I appreciated that you answered or returned my calls quickly and responded to my texts and emails in the same manner. Excellent client care!
J
Jane BoyntonLocal Guide · 11 reviewsiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Billy made the home-buying process easy. He was knowledgeable, easy to work with, and offered helpful advice. He took care of logistics and scheduling. When he wasn't able to be somewhere with us, having Elijah there in his place was really great. We'd highly recommend Billy.
M
Matt Vojvoda9 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
This is now the 6th time I have worked with Billy. Every time I have worked with Billy, it has been so easy. He always communicates and makes the process seamless. Highly recommend if you are looking in NC/SC.
J
Jennifer Jefferson1 reviewiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Working with Billy and his team (Elijah) was great! They are extremely responsive, knowledgeable, and helped us get an amazing deal on our new home. When the due diligence process ran long with some unexpected findings on the house, his team advised us, kept us constantly in the loop, helped us negotiate seller concessions, and followed up to ensure on time closing. I would highly recommend him and will certainly utilize his services in the future!
W
Wolfgang Ceballos5 reviewsiTotal number of Google reviews Wolfgang has written across all businesses on Google Maps, not just this one.
Billy was great to work with! He gave us the freedom to find houses we wanted to look at as well as setting up a personalized portal of homes that fit our criteria!
Response from the owner · a year ago
So glad you are enjoying your home and I can't believe its almost been a month!
K
Kelley Zinder2 reviewsiTotal number of Google reviews Kelley has written across all businesses on Google Maps, not just this one.
Working Billy was an absolute pleasure from start to finish. He was knowledgeable, professional, and incredibly responsive throughout the entire process. Whether it was answering questions, driving us to see houses, or negotiating on our behalf, he went above and beyond to make sure everything ran smoothly.
Thanks to Billy we found our perfect home, and we couldn’t be happier. Highly recommend to anyone buying or selling!
Response from the owner · a year ago
I loved working with both of you! I am so glad we found a place in Charlotte to call home!
