Window installation service · Bal Harbour, FL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%47+3.3Craft & service penalty99−0.1Momentum penalty72−2.8Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 35 window replacement servicesiPosition by Experts Score among all companies we track in this category. · better than 24%
4.9★★★★★157 Google reviews · 24 photos
97%five-star reviews
4.74★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Shutter Brothers Impact Windows & Roofs at a glance
Google reviewers rate Shutter Brothers Impact Windows & Roofs 4.9 out of 5 based on 157 reviews. Customers frequently cite professional installation of impact windows, doors, and roofs, noting punctuality, clean work areas, and reasonable pricing. Communication is generally described as frequent and responsive, though some low-star reviews mention unresolved post-installation issues and a lack of management follow-up on specific concerns.
Google rating: 4.9 out of 5 from 157 reviews (97% five-star).
Reviews on this page: 157 Google reviews (127 with written comments, 10 with photos).
Owner responses: the business replied to 25% of reviews.
Most recent review: November 2, 2026.
Service: Window Replacement Service serving Bal Harbour, Florida.
Data from Google, last updated November 10, 2026.
Score profile vs other window replacement services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
This companyWindow Replacement Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shutter Brothers Impact Windows & Roofs: 88/100 on this factor. Category median: 91.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shutter Brothers Impact Windows & Roofs: 74/100 on this factor. Category median: 89.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Shutter Brothers Impact Windows & Roofs: 99/100 on this factor. Category median: 91.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Shutter Brothers Impact Windows & Roofs: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Shutter Brothers Impact Windows & Roofs: 72/100 on this factor. Category median: 100.B
72
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Shutter Brothers Impact Windows & Roofs: 47/100 on this factor. Category median: 57.C
47
Bar = this company · dark tick = category median.
Star ratings
157 Google reviews we collected
4.9of 5
5 stars15397%
4 stars11%
3 stars00%
2 stars11%
1 star21%
Praise vs complaints
Phrases our text analysis found in 127 written reviews
99%praise
Praise28699%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1482%
Reasonable318%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6021%
Would recommend6021%
Quality & results5519%
Speed & response4616%
Price & value4415%
Communication124%
Honesty & trust124%
What customers talk about
We read 127 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The crew was professional, the work is clean, and the finished look is exactly what we wanted.”
“Highly recommend Shutter Brothers for windows and roofing!”
“We had an issue with one window, and they came right back out and fixed it without any hassle.”
“The communication was always frequent and whenever we had questions on the process, they were very quick to respond.”
“Their work was very well done, sturdy and for a very reasonable price.”
“Their communication was excellent from start to finish, they delivered everything on time, and the installation was flawless.”
“They were professional, reliable, punctual, and the price was unbeatable.”
People customers mention
Andres8 reviews
David5 reviews
Isabella5 reviews
Nicolas5 reviews
Miami4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Shutter Brothers Impact Windows & Roofs for 8 kinds of job. Pick one to see what they paid and said.
RaulLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We had Shutter Brothers do both our impact windows and our new metal roof, and we couldn't be happier with how the house turned out. The crew was professional, the work is clean, and the finished look is exactly what we wanted.
What really stood out was after the job was done. We had an issue with one window, and…
Raul12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We replaced both our roof as well as all of our windows and doors with Shutter Brothers and they did an awesome job. Everything came out exactly how we were expecting and they do a great job cleaning up as well. The communication was always frequent and whenever we had questions on the process, they were very quick to respond. Pricing was very reasonable.
Great priceHurricane impact window installationRoof installation
Angeles3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Excelente trabajo. Deivid siempre se mantuvo en comunicación. Respondieron con rapidez ante todas nuestras consultas. Excelente atencion y profesionalismo. Muchas Gracias
Sliding glass door installation & replacementVinyl window installation & replacement
IndyLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
After many years of contemplating, I reached out to Shutter Brothers and I am so glad I did! They were professional, reliable, punctual, and the price was unbeatable. From the process of the permit, to the measurements, through the installation process, it was very smooth. The installation team did an incredible…
Great priceGeneral door installation
Karla1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a wonderful experience. The service was excellent, everyone was very helpful and professional, and I would definitely come back again!
Great priceSliding glass door installation & replacement
Judson2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I recently used Shutter Brothers for installation of hurricane glass windows in a South Florida condominium. Everything went well, and the windows were installed in an expeditious, professional, and in a workmanlike manner; and the work area was left clean and in good condition. Moreover, the windows worked well…
We had Shutter Brothers do both our impact windows and our new metal roof, and we couldn't be happier with how the house turned out. The crew was professional, the work is clean, and the finished look is exactly what we wanted.
What really stood out was after the job was done. We had an issue with one window, and they came right back out and fixed it without any hassle. It was awesome to see a company actually stand behind its work. Highly recommend Shutter Brothers for windows and roofing!
Response from the owner · a week ago
Thank you for the fantastic review, Raul. We are thrilled that your impact windows and new metal roof turned out exactly as you wanted and that our crew provided professional, clean work. We're glad our team returned promptly to resolve the window issue. Thanks for recommending Shutter Brothers and for trusting us with your home.
Giancarlo Ferrari10 reviewsiTotal number of Google reviews Giancarlo has written across all businesses on Google Maps, not just this one.
Hice mi techo con Shutter Brothers y quedo super bien. A++
Response from the owner · a week ago
Gracias Giancarlo por confiar en Shutter Brothers y por tu excelente valoración. Nos alegra mucho saber que tu techo quedó súper bien. Comentarios como el tuyo motivan a todo el equipo. Agradecemos la recomendación y quedamos a tu disposición para cualquier proyecto futuro.
Raul12 reviewsiTotal number of Google reviews Raul has written across all businesses on Google Maps, not just this one.
We replaced both our roof as well as all of our windows and doors with Shutter Brothers and they did an awesome job. Everything came out exactly how we were expecting and they do a great job cleaning up as well. The communication was always frequent and whenever we had questions on the process, they were very quick to respond. Pricing was very reasonable.
Raul, thank you so much for the 5-star review and for trusting us with your roof, windows and doors. We are thrilled the results met your expectations and that our team kept the site clean while staying responsive throughout the process. Your comments about reasonable pricing are greatly appreciated. Thank you for sharing your experience and for recommending us.
Erik Lora4 reviewsiTotal number of Google reviews Erik has written across all businesses on Google Maps, not just this one.
Thanks so much for the kind words, Erik! We really appreciate you recognizing our quality and family-owned approach. Glad to hear you had a quick, positive experience and that you would recommend us. We look forward to helping you again.
Angeles Caruso3 reviewsiTotal number of Google reviews Angeles has written across all businesses on Google Maps, not just this one.
Excelente trabajo. Deivid siempre se mantuvo en comunicación. Respondieron con rapidez ante todas nuestras consultas. Excelente atencion y profesionalismo. Muchas Gracias
Muchas gracias por tu comentario, Angeles. Nos alegra saber que quedaste tan satisfecha con la atención y el profesionalismo de Deivid. Agradecemos que valores la comunicación y la rapidez en las respuestas. Será un placer atenderte nuevamente cuando lo necesites.
Indy SilvaLocal Guide · 18 reviewsiTotal number of Google reviews Indy has written across all businesses on Google Maps, not just this one.
After many years of contemplating, I reached out to Shutter Brothers and I am so glad I did! They were professional, reliable, punctual, and the price was unbeatable. From the process of the permit, to the measurements, through the installation process, it was very smooth. The installation team did an incredible job from start to finish. I would definitely recommend Shutter Brothers if you are in the market for doors, windows, and/or roofing. I am one very happy customer with my doors!
Price assessment: Great price
Services: General door installation
Karla Turcios1 reviewiTotal number of Google reviews Karla has written across all businesses on Google Maps, not just this one.
I recently used Shutter Brothers for installation of hurricane glass windows in a South Florida condominium. Everything went well, and the windows were installed in an expeditious, professional, and in a workmanlike manner; and the work area was left clean and in good condition. Moreover, the windows worked well after the installation. The entire staff at Shutter Brothers was courteous and professional, and a special thanks to all, and especially to David and to Keylin. I would definitely recommend Shutter Brothers Miami for the acquisition and installation of hurricane glass windows and sliding glass doors in South Florida.
Andre Seidenthal7 reviewsiTotal number of Google reviews Andre has written across all businesses on Google Maps, not just this one.
I had an outstanding experience with Shutter Brothers. The owners, Andres and Nico, replaced my roof, and the entire process exceeded my expectations. Their communication was excellent from start to finish, they delivered everything on time, and the installation was flawless.
They were professional, reliable, and truly cared about the quality of their work. It’s hard to find contractors who do exactly what they promise, but Andres and Nico delivered on every commitment. I highly recommend Shutter Brothers to anyone looking for a roofing company they can trust.
