Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Google reviewers rate Siam Orchid Traditional Thai Massage 4.9 out of 5 based on 1510 reviews. Customers frequently praise the authentic Thai, Swedish, and deep tissue services, noting that therapists effectively address specific pain points and provide relaxing experiences. The location near Union Square is described as accessible, with staff accommodating walk-ins. However, some negative reviews cite inconsistencies in service delivery, such as ignoring requested areas or flipping massage types, along with complaints about high pricing, humidity, and rude phone communication.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,507 Google reviews we collected
Phrases our text analysis found in 1,412 written reviews
How often each topic comes up in the written reviews
We read 1,412 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional and authentic, highly recommend Michelle for traditional Thai massage.”
“Overall, I did not feel the service met expectations and would not recommend this establishment.”
“Hostes is very helpful on exploring the different massage types.”
“They were so rude over the phone when I tried to make a booking.”
“They always do a great job and have great therapists.”
“…ent with host the deep tissue and complained they also got one of the worst massages they’ve ever had, too light, bad technique, highly disappointing.…”
“They took the time to explain the process beforehand, which immediately put me at ease since I wasn’t sure what to expect.”
“Worth every penny and such a wonderful group of people working here!”
“Everything is on point with not feeling overpriced, The ambiance is calm and clean.”
“She took her time, listened to my needs, and worked thoughtfully through every tension point with the perfect amount of pressure.”
“What really stands out is the consistency and care — it’s clear they take pride in their work and genuinely want you to have a great experience.”
praise complaint · found by our text analysis, Google review wording unchanged.
The place is very welcoming! Hostes is very helpful on exploring the different massage types. 60 minutes massage was perfect after 17 hours flight. 5 stars for sure.
I had an amazing massage with Anna. She helped with my arm neck amd shoulder pain and was amazing!!!
They always do a great job and have great therapists. Today I had a Swedish massage from Irene.
Pamela was amazing, I came in with a slight injury and she knew exactly how to apply pressure yet give me a strong massage.
Very professional and authentic, highly recommend Michelle for traditional Thai massage.
Located close to the union square, this small spa place is decent. My masseuse was Anna from Thailand, who was incredibly good. A senior therapist, who enquired about hema malini, bachchan and shashi kapoor saying her country had a lot of Indian influence. She was gentle, made sure I was comfortable throughout the…
4.9 ★★★★★ 1,510 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The place is very welcoming! Hostes is very helpful on exploring the different massage types. 60 minutes massage was perfect after 17 hours flight. 5 stars for sure.
I had an amazing massage with Anna. She helped with my arm neck amd shoulder pain and was amazing!!!
Great atmosphere and fantastic massage!
I am a new person
Super relax after the massage. Thank you 🙏
Great Thai massage!
Excellent authentic Thai massage, the best in San Francisco!
They always do a great job and have great therapists. Today I had a Swedish massage from Irene.
Pamela was amazing, I came in with a slight injury and she knew exactly how to apply pressure yet give me a strong massage.
got a 1hr swedish massage and it was amazing!!
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
