Jack D'Aquila3 reviewsTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent experience here - great staff and comfortable space
Siam Orchid Traditional Thai Massage
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%90+57.2Reliability 28%87+24.6Replies to reviews 8%2+0.2Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#198 of 244 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 19%
4.9 ★★★★★ 1,817 Google reviews · 22 photos
95%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Nov 2026latest review
Siam Orchid Traditional Thai Massage at a glance
Google reviewers rate Siam Orchid Traditional Thai Massage 4.9 out of 5 based on 1817 reviews, frequently praising the clean facility, welcoming staff, and effective relief for muscle tension through Thai, Swedish, and deep tissue services. Customers often highlight the ability to customize pressure and target specific areas, along with post-session amenities like tea. However, recurring criticisms in lower-rated reviews include inconsistent service quality, failure to honor specific therapist reservations, and instances of overcharging or poor communication during booking.
- Google rating: 4.9 out of 5 from 1,817 reviews (95% five-star).
- Reviews on this page: 1,817 Google reviews (1,613 with written comments, 80 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: November 9, 2026.
- Service: Massage Therapist serving San Francisco, California.
Data from Google, last updated November 10, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Siam Orchid Traditional Thai Massage: 90/100 on this factor. Category median: 94.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Siam Orchid Traditional Thai Massage: 87/100 on this factor. Category median: 94.A
87
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Siam Orchid Traditional Thai Massage: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Siam Orchid Traditional Thai Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Siam Orchid Traditional Thai Massage: 2/100 on this factor. Category median: 74.F
2
Bar = this company · dark tick = category median.
Star ratings
1,817 Google reviews we collected
- 5 stars1,72295%
- 4 stars493%
- 3 stars161%
- 2 stars121%
- 1 star181%
Praise vs complaints
Phrases our text analysis found in 1,613 written reviews
- Praise1,20297%
- Complaints363%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude39432%
- Would recommend35128%
- Quality & results31325%
- Price & value867%
- Speed & response474%
- Honesty & trust272%
- Communication202%
What customers talk about
We read 1,613 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Yada was the name of my massage therapist, and not only was she so sweet and her presence calming, she hit every single knot, spot etc with the perfec…”
“…in particular the receptionist working there that night was extremely rude and falsely advertised a massage to me — over charged me by 11$.…”
“Vicky was amazing, great place, feels very cosy and everyone is so warm and welcoming, I recommend it!”
“It's an ideal spot for anyone looking to unwind and recharge, and I highly recommend it to both first-timers and regulars alike.”
“Excellent experience here - great staff and comfortable space”
“We had a few good experiences here, several mediocre ones, and one absolutely terrible experience last night.”
“It was definitely worth it, and I highly recommend this spa.”
“…hat night was extremely rude and falsely advertised a massage to me — over charged me by 11$.…”
“Audy was very responsive and provided very strong pressure”
“So inviting once you walk in & honestly one of the best massages my wife & i have ever had!”
“I will say The atmosphere was beautiful smelled great but I felt she lied about the services”
“The pressure was perfect — they really listened to what we wanted and worked out so much tension.”
People customers mention
- Swedish 32 reviews
- Sandy 26 reviews
- Thailand 21 reviews
- Ploy 19 reviews
- Vicky 18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Elsa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Amazing massage, will be back! My muscle tension has significantly improved since the deep tissue massage
Lance5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★
Very nice facility, mediocre massage for a high price. Requested beforehand and communicated with masseuse for more pressure....
Jackie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Hands down the best massage place in San Francisco. I’ve been coming here for 9 years, and it’s always excellent!
Rachel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Seriously one of the best massages my wife and I have had. Such an inviting, quiet, friendly place!
Jen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
So inviting once you walk in & honestly one of the best massages my wife & i have ever had!!
Clémence5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
That massage was amazing! I had Bena and she was super soft but at the same time applying the perfect amount of pressure. I was hurting a lot and leaving this place I feel way much lighter. I’ll definitely come back!
Photos
Customer reviews
4.9 ★★★★★ 1,817 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Elsa Brundige3 reviewsTotal number of Google reviews Elsa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing massage, will be back! My muscle tension has significantly improved since the deep tissue massage
Lance Waldsmith5 reviewsTotal number of Google reviews Lance has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery nice facility, mediocre massage for a high price. Requested beforehand and communicated with masseuse for more pressure....
Saniya Zholzhaksy2 reviewsTotal number of Google reviews Saniya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLoved it . Got the Thai massage. The best in SF.
Jackie k3 reviewsTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHands down the best massage place in San Francisco. I’ve been coming here for 9 years, and it’s always excellent!
Gather B.9 reviewsTotal number of Google reviews Gather has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good they cracked my back
Rachel Johnson2 reviewsTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSeriously one of the best massages my wife and I have had. Such an inviting, quiet, friendly place!
Jen Rosas1 reviewTotal number of Google reviews Jen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo inviting once you walk in & honestly one of the best massages my wife & i have ever had!!
Clémence Boivin-Champeaux5 reviewsTotal number of Google reviews Clémence has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThat massage was amazing! I had Bena and she was super soft but at the same time applying the perfect amount of pressure. I was hurting a lot and leaving this place I feel way much lighter. I’ll definitely come back!
Olga ObraztsovaLocal Guide · 16 reviewsTotal number of Google reviews Olga has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt was amazing experience! Thank you for massage therapist Odie!
Business details
- Address: 39 Polk St, San Francisco, CA 94102
- Phone: (415) 872-9645
- Website: siamorchidsf.com
- Service area: San Francisco, CA