Physical therapy clinic · Wellston, MO · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%97+61.6Reliability 28%99+28Replies to reviews 8%100+8.2Experts Score= 98Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 161 physical therapistsiPosition by Experts Score among all companies we track in this category. · better than 78%
5.0★★★★★351 Google reviews · 18 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Signature Physical Therapy - South County at a glance
Google users rate Signature Physical Therapy highly, citing professional staff, clean facilities, and effective communication regarding exercise plans. Patients frequently describe successful recovery from joint replacements and injuries, noting that therapists take time to explain treatments and tailor routines to individual needs. One critical review, however, noted a lack of active exercises and limited measurements, suggesting a focus on passive treatments and a rigid scheduling structure for some patients.
Google rating: 5.0 out of 5 from 351 reviews (97% five-star).
Reviews on this page: 351 Google reviews (262 with written comments, 2 with photos).
Owner responses: the business replied to 92% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
This companyPhysical Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Signature Physical Therapy - South County: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Signature Physical Therapy - South County: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Signature Physical Therapy - South County: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Signature Physical Therapy - South County: 100/100 on this factor. Category median: 74.A
100
Bar = this company · dark tick = category median.
Star ratings
351 Google reviews we collected
5.0of 5
5 stars34097%
4 stars103%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 262 written reviews
100%praise
Praise309100%
Complaints10%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude15650%
Would recommend5217%
Quality & results4113%
Communication3511%
Speed & response165%
Honesty & trust103%
What customers talk about
We read 262 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone is very knowledgeable and explains everything in a way that I understand.”
“I would highly recommend for your physical therapy needs.”
“I requested Gabrielle and her team the second time because of the great experience with them the first time.”
“He not only listened, but was able to explain why im having certain difficulties,and suggest the proper exercises for my issues.”
“Gabrielle was quick to identify my condition and develop an exercise plan to prepare me for my upcoming knee replacement.”
“I one hundred percent recommend him and trust his expertise in my physical recovery.”
People customers mention
Bobby20 reviews
Ryan16 reviews
Dan14 reviews
Andrew13 reviews
Cody12 reviews
Shelby9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Susan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This is my second joint replacement and my second time to go to Signature Physical Therapy for help in getting going again afterwards. I requested Gabrielle and her team the second time because of the great experience with them the first time.
Rosemary1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I have done years of physical therapy, but never at Signature. They are amazing. My therapist Bobby was nothing but professional. He not only listened, but was able to explain why im having certain difficulties,and suggest the proper exercises for my issues. I have done surprisingly well after a knee replacement,and…
Kelly9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
The best physical therapy I have had. Everyone is very knowledgeable and explains everything in a way that I understand. Not to mention Bobby and Ryan make it actually fun!!
S7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Great office location & staff all caring, Kristin, Cody, Dan, Lisa - professional, encouraging, personable, articulate & thorough in explaining the healing ❤️🩹 exercises. Thank you alllllll, friendly, caring, knowledgeable. GOD bless all✝️🎶
kathy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
This is round 2 for me. Round 1 was a complete success. Couldn’t be in better hands. Thanking God for such good care.
Matt7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Fantastic care from Shelby. Appreciate the time taken to understand the issues and works towards a comprehensive care solution!!
This is my second joint replacement and my second time to go to Signature Physical Therapy for help in getting going again afterwards. I requested Gabrielle and her team the second time because of the great experience with them the first time.
Response from the owner · 5 days ago
As a practice we always aim to provide the best care possible to patients. We love to hear about folks that have had a positive experience. Thank you for your review!
Rosemary Knoll1 reviewiTotal number of Google reviews Rosemary has written across all businesses on Google Maps, not just this one.
I have done years of physical therapy, but never at Signature. They are amazing. My therapist Bobby was nothing but professional. He not only listened, but was able to explain why im having certain difficulties,and suggest the proper exercises for my issues. I have done surprisingly well after a knee replacement,and it is only by the care I received at Signature. I will never go elsewhere for my therapy.
Response from the owner · a week ago
Thank you for your kind words. We strive to deliver the highest quality of patient care and love to hear about your positive experience. Thanks for sharing your feedback with us.
Kelly Griffin9 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
The best physical therapy I have had. Everyone is very knowledgeable and explains everything in a way that I understand. Not to mention Bobby and Ryan make it actually fun!!
Response from the owner · a year ago
We love to hear this feedback. Thanks for sharing!
Kenneth Griffith13 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Great office location & staff all caring, Kristin, Cody, Dan, Lisa - professional, encouraging, personable, articulate & thorough in explaining the healing ❤️🩹 exercises. Thank you alllllll, friendly, caring, knowledgeable. GOD bless all✝️🎶
Response from the owner · a month ago
Thank you for your kind words and for taking the time to share your experience!
kathy bell8 reviewsiTotal number of Google reviews kathy has written across all businesses on Google Maps, not just this one.
Very nice facility, clean, well organized with everything needed to perform the suggested exercises. Everyone from the receptionists to the Physical Therapist's are very welcoming. Shelby is an experienced professional who asks probing questions to determine which exercises are most appropriate. After only a few visits, I’m gaining strength, mobility and confidence that I’m my issue won’t return.
Response from the owner · a month ago
Thank you for your kind words. We strive to deliver the highest quality of patient care and love to hear about your positive experience. Thanks for sharing your feedback with us.
David Parisotto8 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Gabrielle was quick to identify my condition and develop an exercise plan to prepare me for my upcoming knee replacement. I feel confident she and her team will do an excellent job during rehabilitation after my surgery.
Response from the owner · 3 weeks ago
Thank you for your kind words and for taking the time to share your experience!
