Travel agency · Arlington Heights, IL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%83+12.6Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 66 travel agenciesiPosition by Experts Score among all companies we track in this category. · better than 71%
5.0★★★★★65 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Signature Travel Planners holds a 5/5 rating from 65 Google reviews, with the owner responding to 14% of them. Customers frequently praise the agency for its thorough planning of river cruises and international trips, highlighting effective communication, prompt responses to inquiries, and competitive pricing. Reviewers note that the service handles complex logistics, such as group bookings and multi-country itineraries, smoothly and without issues. No recurring criticisms were identified in the provided excerpts, as all reviews were positive.
Google rating: 5.0 out of 5 from 65 reviews (100% five-star).
Reviews on this page: 65 Google reviews (58 with written comments, 27 with photos).
Owner responses: the business replied to 14% of reviews.
Most recent review: October 27, 2026.
Service: Travel Agency serving Arlington Heights, Illinois.
Data from Google, last updated November 12, 2026.
Score profile vs other travel agencies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
Signature Travel PlannersTravel Agencies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Signature Travel Planners: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Signature Travel Planners: 99/100 on this factor. Category median: 95.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Signature Travel Planners: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Signature Travel Planners: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Signature Travel Planners: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 51.–
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Bar = this company · dark tick = category median.
Star ratings
65 Google reviews we collected
5.0of 5
5 stars65100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 58 written reviews
97%praise
Praise9497%
Complaints33%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend2627%
Quality & results1819%
Staff & attitude1819%
Communication1212%
Speed & response1111%
Honesty & trust77%
Price & value55%
What customers talk about
We read 58 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We look forward to working with her again and would highly recommend her!”
“If you're looking for a travel agent who combines expertise with genuine personal service, I can't recommend them highly enough.”
“She was incredibly thorough, knowledgable and detailed from start to finish!”
“She is very friendly, helpful and knowledgeable regarding these trips.”
“She answered all our questions and often responded "off-hours" for last minute issues and questions.”
“She was responsive, professional and genuinely enjoyable throughout the process.”
“She was an absolute pleasure to work with , and she was genuinely invested in helping us have the best trip possible!”
“She also made sure we received the best available pricing and any extra discounts available.”
People customers mention
Oksana37 reviews
Italy5 reviews
Danube3 reviews
Europe3 reviews
Tsisinskyy3 reviews
Cancun3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
markLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Oksana was a great person to deal with for our 2 back to back Amawaterways river cruises. She is very friendly, helpful and knowledgeable regarding these trips. She answered all our questions and often responded "off-hours" for last minute issues and questions. We'll definitely be using her travel planning services again.
Luke4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
As the owner of a tour company, I work with travel advisors across the country and Oksana was a pleasure for our team to work with. She was responsive, professional and genuinely enjoyable throughout the process. We look forward to working with her again and would highly recommend her!
AlisonLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Oksana was a wonderful resource for planning and executing our trip to Alaska in August 2026. We opted for a non-cruise experience involving several hotels, car rental, transfer to dome rail train to Denali, and multiple excursions - and everything went off without any issues or aggravation. Checked all wishlist…
Marlene7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We couldn't have asked for a better experience planning our river cruise than with Oksana from Signature Travel. She was incredibly thorough, knowledgable and detailed from start to finish! Oksana took the time to walk us through the different options so we could understand which choices matched our style and…
ClayLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We booked an Ama Waterways river cruise on the Danube and were so grateful for Signature Travel and our agent, Oksana! A river cruise has a lot of moving parts, and she helped us navigate all the details with her experience, thoughtfulness and knowledge of the trip. Thank you!!!
Shahila4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I highly recommend Oksana and her travel services. Choosing Oksana was the best decision I made. She helped me plan a cruise, gathering my extended family of 24 people, to celebrate a huge family milestone. She worked individually with the various families and kept me posted on the status at all times. She responded…
Oksana was a great person to deal with for our 2 back to back Amawaterways river cruises. She is very friendly, helpful and knowledgeable regarding these trips. She answered all our questions and often responded "off-hours" for last minute issues and questions. We'll definitely be using her travel planning services again.
Luke Miller4 reviewsiTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
As the owner of a tour company, I work with travel advisors across the country and Oksana was a pleasure for our team to work with. She was responsive, professional and genuinely enjoyable throughout the process. We look forward to working with her again and would highly recommend her!
Alison SegebarthLocal Guide · 36 reviewsiTotal number of Google reviews Alison has written across all businesses on Google Maps, not just this one.
Oksana was a wonderful resource for planning and executing our trip to Alaska in August 2026. We opted for a non-cruise experience involving several hotels, car rental, transfer to dome rail train to Denali, and multiple excursions - and everything went off without any issues or aggravation. Checked all wishlist items for wildlife, food, and experiences. Would definitely use her services again.
Marlene Ostwald7 reviewsiTotal number of Google reviews Marlene has written across all businesses on Google Maps, not just this one.
We couldn't have asked for a better experience planning our river cruise than with Oksana from Signature Travel. She was incredibly thorough, knowledgable and detailed from start to finish! Oksana took the time to walk us through the different options so we could understand which choices matched our style and wants. She also made sure we received the best available pricing and any extra discounts available. We never felt rushed , and she was always willing to spend time answering our many questions.
She was an absolute pleasure to work with , and she was genuinely invested in helping us have the best trip possible!
I highly recommend Oksana to help you plan your next adventure. She made the entire process easy and stress-free, and we are so grateful.
Clay OstwaldLocal Guide · 19 reviewsiTotal number of Google reviews Clay has written across all businesses on Google Maps, not just this one.
We booked an Ama Waterways river cruise on the Danube and were so grateful for Signature Travel and our agent, Oksana! A river cruise has a lot of moving parts, and she helped us navigate all the details with her experience, thoughtfulness and knowledge of the trip. Thank you!!!
V T1 reviewiTotal number of Google reviews V has written across all businesses on Google Maps, not just this one.
Had a great experience working with Signature Travels to plan and arrange our Europe trip covering three countries. This was a trip that was finalized relatively late, but Oksana was incredibly accommodating and worked through multiple options to find an itinerary that best fit our family’s needs and budget.
What stood out most was the time and effort Oksana invested in exploring different possibilities before we finalized our plans. She patiently walked us through the pros and cons of each option, helped us select good hotels, and coordinated airport pickups and drop-offs, making the overall planning process smooth and stress-free.
We truly appreciated her responsiveness, patience, attention to detail, and commitment to finding the right options for our family. Overall, we were very happy with the experience and would definitely recommend Signature Travels and Oksana to anyone looking for reliable and personalized travel planning assistance.
Shahila Christie4 reviewsiTotal number of Google reviews Shahila has written across all businesses on Google Maps, not just this one.
I highly recommend Oksana and her travel services. Choosing Oksana was the best decision I made. She helped me plan a cruise, gathering my extended family of 24 people, to celebrate a huge family milestone. She worked individually with the various families and kept me posted on the status at all times. She responded immediately to my queries and got back to me with answers to any questions. The entire experience was 6 months in planning and smoothly completed last week. Many thanks to Oksana for helping with this and also ensuring that the surprise my husband had planned was well executed. I will definitely use her for any future trips.
David Van Vooren3 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Oksana Tsisinskyy of Signature Travel Planners assisted with a wonderful trip to Paris and London in July 2026. She listened to what I wanted to see and experience in both city's and she made it work. The arrangements were spot on, the hotels were very nice and the details all the way to the drivers picking me up and taking me to the airport were impeccable. If you ever need assistance in planning a trip anywhere Oksana is who I would call to organize.
Dave V.V.
Mama LenaLocal Guide · 27 reviewsiTotal number of Google reviews Mama has written across all businesses on Google Maps, not just this one.
Huge thank you to Oksana! She planned two of our trips to Europe, one to the Uk and another to Italy. She took care of all the tours and transportation for us. Also I loved how she organized everything in a package and sent me a folder with the entire itinerary day by day with all the information. It took the weight off my shoulders and we actually enjoyed exploring new countries without the stress. Everything went smooth and we had an experience of a lifetime! She was available to answer questions while we were on the trip as well. Oksana is the only agent I would trust with all my travel planning. So thankful I took a chance and it worked out perfectly.
Vladyslav Mruh15 reviewsiTotal number of Google reviews Vladyslav has written across all businesses on Google Maps, not just this one.
