Massage therapist · Denver, CO · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%95+13.4Replies to reviews 7%63+4.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#193 of 294 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 34%
4.9★★★★★352 Google reviews · 24 photos
97%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Silk Thai Therapy offers Thai integrative, deep tissue, and acupuncture services, with customers frequently praising the clean facility, post-session tea and biscuits, and therapists' ability to address specific pain points. Recurring themes include high satisfaction with pressure levels and a relaxing atmosphere. However, low-star reviews cite inconsistent service quality, including therapists appearing distracted, using a terse tone, or ignoring requests for adjusted pressure, suggesting variability in individual experiences.
Google rating: 4.9 out of 5 from 352 reviews (97% five-star).
Reviews on this page: 352 Google reviews (323 with written comments, 27 with photos).
Owner responses: the business replied to 64% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Silk Thai TherapyMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Silk Thai Therapy: 90/100 on this factor. Category median: 94.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Silk Thai Therapy: 88/100 on this factor. Category median: 94.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Silk Thai Therapy: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Silk Thai Therapy: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Silk Thai Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Silk Thai Therapy: 63/100 on this factor. Category median: 75.B
63
Bar = this company · dark tick = category median.
Star ratings
352 Google reviews we collected
4.9of 5
5 stars34097%
4 stars62%
3 stars10%
2 stars10%
1 star41%
Praise vs complaints
Phrases our text analysis found in 323 written reviews
98%praise
Praise30098%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price2148%
Reasonable2148%
Overpriced25%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11538%
Would recommend8528%
Quality & results5719%
Speed & response165%
Communication145%
Price & value103%
Honesty & trust93%
What customers talk about
We read 323 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Roman was so kind, thoughtful, respectful, patient, and deeply intuitive with the body.”
“Highly recommend to anyone looking for true healing and relaxation in Denver!”
“Stay away!”
“All the ladies were so kind and friendly, and Lilly did a great job with full bodywork thai integrative massage.”
“Not only was I able to get a same-day appt, but I had an amazing massage from Nicole.”
“He listened to what I expressed was killing me especially with my soar feet.”
“Very reasonable prices too compared to what I saw around town.”
“She is super sweet, genuinely caring, and continued to check in about my pressure and experience throughout the session.”
People customers mention
Patrick31 reviews
Jan16 reviews
Mai13 reviews
Massage6 reviews
Roman5 reviews
Swedish5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AmandaLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Silk Thai has all the vibes, their layout is so well designed, you feel transported when you walk inside. I had a massage with Roman, I don’t usually book with male masseuses, and wow i love having those bubbles burst. Roman was so kind, thoughtful, respectful, patient, and deeply intuitive with the body. Thank you for the wonderful care!
Reasonable price
KatieLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Roman gave me the BEST Thai massage. Great pressure and so relaxing. My neck and shoulders feel so much better. I’ll be back! Highly recommend.
Great price
ChristineLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Lovely experience. Zee was wonderful with my integrated massage. The atmosphere was wonderful. Tea and biscuits at the end was the icing on top
TeresaLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
I have had better Thai Massage experiences elsewhere. Cherry seemed to be on auto pilot, although many of her sequences didn’t feel symmetrical from side to side, she dug her heel into my spine once, checked her phone twice, barked “up” multiple times when asking me to move my limbs, and ignored me when I asked for…
Taylor10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I just had the best massage of my life with Roman! He was so thoughtful with the time, and made me feel so comfortable. This is my new go to massage spot!
Great price
CatLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Thank you for the great massage. The therapists are very friendly. The place is very beautiful and clean. I will definitely be back!
Silk Thai has all the vibes, their layout is so well designed, you feel transported when you walk inside. I had a massage with Roman, I don’t usually book with male masseuses, and wow i love having those bubbles burst. Roman was so kind, thoughtful, respectful, patient, and deeply intuitive with the body. Thank you for the wonderful care!
Price assessment: Reasonable price
Katie KoileLocal Guide · 38 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
I have had better Thai Massage experiences elsewhere. Cherry seemed to be on auto pilot, although many of her sequences didn’t feel symmetrical from side to side, she dug her heel into my spine once, checked her phone twice, barked “up” multiple times when asking me to move my limbs, and ignored me when I asked for harder pressure several times before saying it would be an extra charge. She also said that the problem was with my muscles, not her pressure (with attitude). I was looking forward to relaxing but it wasn’t what I had hoped for, I ended my session early, which I rarely do. The owner was kind and received my feedback.
Taylor Sharple10 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
I just had the best massage of my life with Roman! He was so thoughtful with the time, and made me feel so comfortable. This is my new go to massage spot!
Price assessment: Great price
Cat Away ชาบูแมวน้ําLocal Guide · 21 reviewsiTotal number of Google reviews Cat has written across all businesses on Google Maps, not just this one.
Hard to know how to leave a review. Husband and I got couple’s massage. I had Zee, and she was wonderful! My husband had Esther. To be fair, he said from the start that he didn’t want to be walked on, and I think that threw her off. From that point on, her energy was extremely negative and combative. It even affected the wonderful massage I was getting. She always used a loud and terse voice when speaking to him. She said she didn’t know how she could massage his glutes and he kindly offered to lower his underwear. She replied, “I’m not that kind of therapist. I don’t want to see your bottom.” All in all very unprofessional and unpleasant. If you are unlucky enough to get her, just refuse and save your money. My husband is a cancer patient and it makes me really sad that he was treated this way.
Price assessment: Reasonable price
PaigeLocal Guide · 20 reviewsiTotal number of Google reviews Paige has written across all businesses on Google Maps, not just this one.
O....M.....G..... ABSOLUTELY AMAZING I HAD A BASKETBALL BACK INJURY THE DAY BEFORE GOING AND ROMAN GOT IT ALL OUT. I BELIEVE I HAVE FOUND MY PLACE. I NEVER HAD A THAI MASSAGE THIS WAS ONE OF MY BEST MASSAGES YET. THANK YOU. THANK YOU. THANK YOU. AND YES I DID THIS RIGHT AFTER.
Price assessment: Great price
Dani Vascones3 reviewsiTotal number of Google reviews Dani has written across all businesses on Google Maps, not just this one.
Incredible experience today with Zee! she is super sweet, genuinely cares and continued to check in about pressure & my experience throughout the session. Had a sweet chat afterwards while I enjoyed the tea & treats she had for me! 10/10 coming back every month (if not more) !!! THANK YOU ZEE!! ขอบคุณ แล้วพบกันใหม่ครั้งหน้า
