Security system installation service · Lakewood, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%89+13.5Craft & service penalty98−0.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 44 security system installersiPosition by Experts Score among all companies we track in this category. · better than 72%
5.0★★★★★64 Google reviews · 48 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers rate Silva Security Solutions highly for security camera installations, DVR repairs, and locksmith services. Recurring themes include punctuality, clear communication, fair pricing, and detailed explanations of system operations. Technicians are described as professional, patient, and efficient, often arriving early or resolving issues quickly. The company maintains a perfect five-star average from sixty-four reviews, with the owner responding to every customer comment.
Google rating: 5.0 out of 5 from 64 reviews (98% five-star).
Reviews on this page: 64 Google reviews (56 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 15, 2026.
Service: Security System Installer serving Lakewood, California.
Data from Google, last updated October 25, 2026.
Score profile vs other security system installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
This companySecurity System Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Silva Security Solutions, Inc: 98/100 on this factor. Category median: 92.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Silva Security Solutions, Inc: 97/100 on this factor. Category median: 92.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Silva Security Solutions, Inc: 98/100 on this factor. Category median: 98.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Silva Security Solutions, Inc: 89/100 on this factor. Category median: 100.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Silva Security Solutions, Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 45.–
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Bar = this company · dark tick = category median.
Star ratings
64 Google reviews we collected
5.0of 5
5 stars6398%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 56 written reviews
99%praise
Praise14199%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3625%
Speed & response3223%
Would recommend2618%
Quality & results1913%
Communication1410%
Price & value118%
Honesty & trust43%
What customers talk about
We read 56 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“professional, respectful, and took the time to explain everything in detail.”
“On time, completed my security cam and dvr system on time as promised.”
“We would recommend Silva to all our family and friends.”
“They did a great job and charged a reasonable price.”
“Marco put in a newer one, explained how to use it, set the time right, something I have never been able to do, and made sure the app worked on my pho…”
“The pricing was fair, and the quality of work exceeded expectations.”
“I can honestly say rekeying your home is so much better than purchasing new locks and copying the keys.”
People customers mention
Marco6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Austin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Marco is definitely a guy that’s a dime a dozen. I’m an IT Generalist specializing in Systems and Networking. I’ve had some trouble with an Access Control system and he walked in, took a look, figured what was wrong before even picking up a tool.
I’ve worked with him before at his previous place of work and…
Safe lock install, open & repairTechnical supportGeneral repairs
Dennis9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I don't think the service could be better. On time, completed my security cam and dvr system on time as promised. Marc briefed me on the operation of my new system, and took time to answer all of my questions and concerns.
My go to business for security's issues.
Russell6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Had to replace my dvr due to a power surge. Marco put in a newer one, explained how to use it, set the time right, something I have never been able to do, and made sure the app worked on my phone and tablet. It was certainly worth the $ to me to have it up and working again. Marco is very patient and explains things well. Great guy!
Celery4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
We recently added 4 security cameras to our home; 3 in the front and 1 in the back. Silva came out to give us a quote, order the cameras, set an installation appointment, and then install our cameras. They did a great job and charged a reasonable price. We would recommend Silva to all our family and friends.
Reasonable price
Martha3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Silva Security provided excellent service. professional, respectful, and took the time to explain everything in detail. The pricing was fair, and the quality of work exceeded expectations. I highly recommend Silva Security!
Great price
Long2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Marco was thorough and patient with our project. Very knowledgeable in his field of security equipment: hardware and software. Quality workmanship, not sloppy and not messy.
Marco is definitely a guy that’s a dime a dozen. I’m an IT Generalist specializing in Systems and Networking. I’ve had some trouble with an Access Control system and he walked in, took a look, figured what was wrong before even picking up a tool.
I’ve worked with him before at his previous place of work and followed him over to Silva Security Solutions because he really knows what he’s doing. He’d give me a run for my money if you needed a Net Tech. Hard to find someone with his skill set and quality of work.
Services: Safe lock install, open & repair, Technical support, General repairs, Repair hardware
Response from the owner · 3 weeks ago
Thank you so much for taking the time to leave such a thoughtful review! We truly appreciate your feedback and your continued trust in Silva Security Solutions. It’s great to hear that you’ve had such a positive experience working with our team. We take pride in providing knowledgeable, reliable service, and feedback like yours means a lot to us. We look forward to working with you again!
Dennis Fair9 reviewsiTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
I don't think the service could be better. On time, completed my security cam and dvr system on time as promised. Marc briefed me on the operation of my new system, and took time to answer all of my questions and concerns.
My go to business for security's issues.
Response from the owner · 3 months ago
Hi Dennis, thank you for taking the time to leave us such a great review! We’re thrilled to hear that Marc made the process smooth and made sure you felt confident operating your new security camera and DVR system. Providing high quality surveillance system and clear communication is what we strive for on every project. Thank you for trusting Silva Security Solutions with your property security and surveillance needs we’re always here if you need anything else!
Juan1 reviewiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Thanks for trusting Silva Security Solutions with your service call in Orange County, Juan. Fast, professional work is the standard on every job glad it showed.
Russell Lawrence6 reviewsiTotal number of Google reviews Russell has written across all businesses on Google Maps, not just this one.
Had to replace my dvr due to a power surge. Marco put in a newer one, explained how to use it, set the time right, something I have never been able to do, and made sure the app worked on my phone and tablet. It was certainly worth the $ to me to have it up and working again. Marco is very patient and explains things well. Great guy!
Response from the owner · 3 months ago
Power surges take out DVRs fast, glad we got yours swapped and running same-day, Russell. Orange County homeowners call us specifically for surge damage CCTV repairs because we carry replacement units at the supply warehouse, not on backorder.
Celery Bliss4 reviewsiTotal number of Google reviews Celery has written across all businesses on Google Maps, not just this one.
We recently added 4 security cameras to our home; 3 in the front and 1 in the back. Silva came out to give us a quote, order the cameras, set an installation appointment, and then install our cameras. They did a great job and charged a reasonable price. We would recommend Silva to all our family and friends.
Price assessment: Reasonable price
Response from the owner · 6 months ago
Thank you for your great review! We’re glad we could help with your home security camera installation and that everything met your expectations.
At Silva Security Solutions, we focus on providing reliable CCTV installation, home surveillance systems, and security camera solutions in Orange County at fair, competitive pricing.
We truly appreciate your recommendation and are always here if you or your family need security cameras, access control, or low voltage services in the future.
– Silva Security Solutions
Martha Rosales3 reviewsiTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Silva Security provided excellent service. professional, respectful, and took the time to explain everything in detail. The pricing was fair, and the quality of work exceeded expectations. I highly recommend Silva Security!
Price assessment: Great price
Response from the owner · 10 months ago
Hi Martha! We're really happy to know you appreciated our service and felt well-informed throughout the process. It’s wonderful to hear that the quality and pricing met your expectations. Thank you for recommending us!
Long Nguyen2 reviewsiTotal number of Google reviews Long has written across all businesses on Google Maps, not just this one.
Marco was thorough and patient with our project. Very knowledgeable in his field of security equipment: hardware and software. Quality workmanship, not sloppy and not messy.
Price assessment: Reasonable price
Response from the owner · 10 months ago
Thank you, Long! We appreciate you taking the time to share your experience. At Silva Security Solutions, we take pride in delivering clean, high quality security camera and hardware installations throughout Orange County.
I’m glad to hear you were satisfied with the workmanship and the attention to detail on your project. If you ever need upgrades, maintenance, or support in the future, our team is here to help.
Thanks again for choosing Silva Security Solutions!
Colette MLocal Guide · 12 reviewsiTotal number of Google reviews Colette has written across all businesses on Google Maps, not just this one.
Thank you for your wonderful feedback, Colette! We're thrilled to hear that you had a great consultation and found it easy to work with us. Your satisfaction is our priority, and we look forward to assisting you again in the future.
Bryan VLocal Guide · 43 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
