Analyzing 8,661,2998.7M ReviewsFor 24,73324.7K Experts

Experts Reviews · Company report
Simple Steam Carpet Cleaning Kirkland logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%51+3.6Craft & service penalty93−0.7Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Simple Steam Carpet Cleaning Kirkland

Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #127Position by Experts Score among all companies we track in this category. of 215 carpet cleaning · 5.0★ from 326 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Simple Steam Carpet Cleaning Kirkland is better than 97% of carpet cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Simple Steam Carpet Cleaning Kirkland is better than 98% of carpet cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Simple Steam Carpet Cleaning Kirkland is better than 93% of carpet cleaning.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Simple Steam Carpet Cleaning Kirkland is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Simple Steam Carpet Cleaning Kirkland is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Simple Steam Carpet Cleaning Kirkland is better than 51% of carpet cleaning.C
51

Reviews for your job

Customers hired Simple Steam Carpet Cleaning Kirkland for 5 kinds of job.

Simple Steam Carpet Cleaning Kirkland for mattress cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 1 Google reviews tagged “Mattress cleaning”

TheresaLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a cat and have a 1 year old so the messes were adding up in the home. We called to clean our living room carpet, couches, and Queen mattress. We were able to schedule within a couple days. Quote was straight forward. Our technician was Mikao. He was super professional, friendly, respectful, prompt, and just…

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality

Price

$287+3% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 60%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning91$170–$340
Carpet steam cleaning65$176–$371
Pet stain & odor removal35$146–$353
Upholstery cleaning24$189–$377
Area rug cleaning19$176–$459

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