Security service · Scottsdale, AZ · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%96+29.5Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 44 security system installersiPosition by Experts Score among all companies we track in this category. · better than 84%
5.0★★★★★36 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers rate Site Secure five stars based on thirty-six reviews, noting that the owner responded to eighty-six percent of feedback. Reviewers frequently cite the company's punctuality, clear communication, and flexible pricing when deploying monitored security towers and mobile surveillance units for construction sites and remote properties. Recurring themes highlight reliable live streaming, quick installation, and effective theft prevention, with no common criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 36 reviews (100% five-star).
Reviews on this page: 36 Google reviews (34 with written comments, 1 with photos).
Owner responses: the business replied to 86% of reviews.
Most recent review: September 8, 2026.
Service: Security System Installer serving Scottsdale, Arizona.
Data from Google, last updated October 25, 2026.
Score profile vs other security system installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Site SecureSecurity System Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Site Secure: 98/100 on this factor. Category median: 92.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Site Secure: 96/100 on this factor. Category median: 92.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Site Secure: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 45.–
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Bar = this company · dark tick = category median.
Star ratings
36 Google reviews we collected
5.0of 5
5 stars36100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 34 written reviews
98%praise
Praise5798%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1424%
Speed & response1221%
Would recommend1017%
Quality & results712%
Communication610%
Price & value59%
Honesty & trust47%
What customers talk about
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Site Secure has been an absolute pleasure to work with the entire staff is freindly, customer focused, and very professional.”
“I spoke with three different people throughout the process, and every single person was professional, incredibly responsive, friendly, and easy to work with.”
“We appreciated the service and would definitely recommend Site Secure to other organizations looking for a security solution.”
“We had a great experience working with Site Secure.”
“They had excellent communication throughout the entire process, from setup and customer service to reporting any observed security incidents.”
“These savings made the service more than worth it and kept us on schedule.”
“We used their monitored security tower for one of our properties, and their service was reliable and professional throughout the time we had it.”
People customers mention
Nick6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JoeyLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We are building a Proving Grounds in Tucson, AZ in a remote location. After some research and disscussions we landed on Site Secure. Site Secure has been an absolute pleasure to work with the entire staff is freindly, customer focused, and very professional. They took the time to meet with me at their Tempe…
Karen2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had a great experience working with Site Secure. We used their monitored security tower for one of our properties, and their service was reliable and professional throughout the time we had it. They had excellent communication throughout the entire process, from setup and customer service to reporting any…
BrijeshLocal Guide · 52 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
These wonderful folks are truly the best in the business and Nick’s customer service is unprecedented and unparalleled. Some of the most receptive and attentive people you will ever find in your journey, and such a pleasure in an honor to be able to do business with on every level. God bless y’all.
AdrianLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Amazing service, incredible cameras, and super easy to work with!
Nate and Nick are the best!
John2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We had their security camera only for a while, but we can see their great customer service and after care. They were able to fix any type of problems we encountered with. Thank you!
Max4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Faith in humanity restored!! Site Secure took such good care of me despite me not even being a customer of theirs. I had my vehicle hit while parked on the road. It was parked next to a construction site with a Site Secure camera set up so I decided to reach out and see if they could help me at all. Within hours I…
We are building a Proving Grounds in Tucson, AZ in a remote location. After some research and disscussions we landed on Site Secure. Site Secure has been an absolute pleasure to work with the entire staff is freindly, customer focused, and very professional. They took the time to meet with me at their Tempe faciltiy. Gave me a detailed walk-a-round of their units, and introduced me to their staff. Delivery and any maintenance is always easy. Their level of customer service is top tier for sure. Nate, Nick, Jennifer, Dante, Kimberly, and anyone else I interacted with are world class people. From start to finish, I would not recommend anyone else for Mobile Surveillance Units than Site Secure.
Response from the owner · a month ago
Holy smokes, Joey! Thanks for taking the time to write this. We really enjoyed working with you, too, and we look forward to many more projects with Hyundai in the future.
Karen Caldwell2 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
We had a great experience working with Site Secure. We used their monitored security tower for one of our properties, and their service was reliable and professional throughout the time we had it. They had excellent communication throughout the entire process, from setup and customer service to reporting any observed security incidents. They were also very flexible and tailored their services to meet our needs. When we no longer needed the tower, the removal process was very easy. We appreciated the service and would definitely recommend Site Secure to other organizations looking for a security solution.
Response from the owner · a month ago
Thank you for trusting us to protect your property in Tucson, Karen! You were a joy to work with.
Evie Holmgren5 reviewsiTotal number of Google reviews Evie has written across all businesses on Google Maps, not just this one.
We had an absolutely excellent experience with Site Secure and would highly recommend them!
We needed a mobile surveillance unit for a job in Maricopa where our equipment was going to be left in a pretty remote location. I spoke with three different people throughout the process, and every single person was professional, incredibly responsive, friendly, and easy to work with.
They went above and beyond to accommodate us, including working around a difficult delivery location and my schedule even though I gave them very short notice. At one point I accidentally pocket-dialed one of them late at night, and they immediately called me back to make sure everything was okay — that pretty much sums up the level of responsiveness we experienced!
They also offered 24/7 or after-hours video surveillance and monitoring, which gave us a lot of peace of mind knowing our equipment was being watched while sitting out in the middle of nowhere.
Excellent customer service from beginning to end. We will absolutely use Site Secure again and highly, highly recommend them!
Brijesh PatelLocal Guide · 52 reviewsiTotal number of Google reviews Brijesh has written across all businesses on Google Maps, not just this one.
These wonderful folks are truly the best in the business and Nick’s customer service is unprecedented and unparalleled. Some of the most receptive and attentive people you will ever find in your journey, and such a pleasure in an honor to be able to do business with on every level. God bless y’all.
Adrian MercerLocal Guide · 27 reviewsiTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
We had their security camera only for a while, but we can see their great customer service and after care. They were able to fix any type of problems we encountered with. Thank you!
Response from the owner · 6 months ago
Thank you so much for the review! Seriously, it means a lot to us. We love protecting people/properties and appreciate the opportunity to protect yours.
Dakota RossLocal Guide · 42 reviewsiTotal number of Google reviews Dakota has written across all businesses on Google Maps, not just this one.
Faith in humanity restored!! Site Secure took such good care of me despite me not even being a customer of theirs. I had my vehicle hit while parked on the road. It was parked next to a construction site with a Site Secure camera set up so I decided to reach out and see if they could help me at all. Within hours I was personally contacted by Nick and he was so helpful. I gave him the address of the camera and my vehicle details and he let me know they would see what they could do. Their team went through over 12 hours of footage and found the moment my vehicle was hit. In less than 48 hours after reaching out they contacted me with a video of the incident occurring. If they do this for a non-customer, I can only imagine that they go above and beyond for their customers. Thank you Nick and Site Secure for helping the community and helping me!
Response from the owner · 6 months ago
Thank you so much, Max! Sorry about your truck, and glad we could find the video for you to use as evidence and for your insurance claim. We love to help whether it’s a customer or not.
Debra FertigLocal Guide · 29 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
All I can say is "Wow!" In the past month, we have needed the security tapes to be reviewed, and both times were given prompt and courteous service. They had a full weekend to review to find our culprit...and they did it quickly with perfect images. Our mischief was in at 11:00pm where there is no light and the images were as clear as day. 3 Thumbs up!!
Thank you again. You are the best!
Response from the owner · 6 months ago
Debra, “Wow” to you for taking the time to leave such a great review and for having 3 thumbs in the first place. We are impressed and wildly jealous. Always happy to protect your sites in the future. Thanks for trusting us!
Anthony Viers4 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Just get it. Sounds corny but only complaint is not getting is sooner. Construction site, stopped vagrant damages and thefts. Equipment and software works better than my permanent indoor camera & security system. Get it.
Response from the owner · a year ago
Thank you for the great review, Anthony! We love protecting your site and ALWAYS have your back!
