Analyzing 5,377,1955.4M Reviews For 14,40614.4K Experts

Experts Reviews · Company report
Six Star AC & Refrigeration logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%95+33.3Reliability 15%87+13.1Craft & service 20%8+1.6Value 10%98+9.8Momentum 8%78+6.2Track record 7%47+3.3Accountability 5%28+1.4Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE

Six Star AC & Refrigeration

Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 206 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: value and satisfaction; weakest: craft & service.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Six Star AC & Refrigeration is better than 95% of HVAC contractors.A
95
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Six Star AC & Refrigeration is better than 87% of HVAC contractors.A
87
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Six Star AC & Refrigeration is better than 8% of HVAC contractors.F
8
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Six Star AC & Refrigeration is better than 98% of HVAC contractors.A
98
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Six Star AC & Refrigeration is better than 78% of HVAC contractors.B
78
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Six Star AC & Refrigeration is better than 47% of HVAC contractors.C
47
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Six Star AC & Refrigeration is better than 28% of HVAC contractors.D
28

Reviews for your job

Customers hired Six Star AC & Refrigeration for 8 kinds of job.

Six Star AC & Refrigeration for install thermostat

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Install thermostat”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Install thermostat”

RyanLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I decided to go with Six Star after getting an estimate from another company who appeared to try to upsell me on a different type of system that would have required additional electrical work. Additionally, this first company I spoke with recommended a system that wasn't one of the well-known brand names. Joe was…

Great priceInstall thermostatInstall AC
barbaraLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Joe and his team both have diagnosed and fixed one of my HVACs and replaced one. Both times they were professional, reasonable and got the job done timely. They were very responsive when I had an issue that came up afterward and fixed it right away. I trust them

Reasonable priceHVAC system repairHVAC system maintenanceInstallation
Wael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Unbelievable, an HVAC company that actually shows up fast and very honest! Will definitely be recommending them to all of my friends and family. These guys are the best!!

A/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
SarmadLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

"I recently had the pleasure of working with Six Star AC, and I am thoroughly impressed. From the get-go, their professionalism shone through. Their service was impeccable and, true to their reputation, entirely hassle-free. One of the highlights of my experience was their transparent pricing structure. There were…

Customer photo from Sarmad's review
A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Punctuality+ Quality
alyssa12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This company was absolutely amazing I called 2 other companies before six star and all they wanted to do was charger me 15,000 for a ac unit, Marcus from six star and figured out the problem instantly saving me a ton of money and I didn’t have to change my unit, I am truly thankful for six star ac and the honesty…

A/C system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
BSPE9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ralph, Joe and Naji are one of the best i’ve ever seen. Service was top standard and it was at a great price with no trouble getting straight to work. Given how hot az is I would like to thank you all for such an outstanding job. My ac has never blown so much cold air.

HVAC duct & vent cleaningHeating system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality

Price

$924+187% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 62%Reasonable 33%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair51$192–$955
HVAC system maintenance25$37–$292
A/C system maintenance15$54–$441
A/C system repair9$209–$880
Installation7$1.1k–$2.8k
A/C preventive maintenance6$112–$939
Install thermostat6—
Install AC6$1.5k–$3.2k

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