Experts Reviews · Company report
Skin and Body Refinery logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%6+0.4Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Skin and Body Refinery

Waco, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 54 spas · 4.9★ from 344 Google reviews

Report card

Percentile vs other spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Skin and Body Refinery is better than 86% of spas.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Skin and Body Refinery is better than 67% of spas.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Skin and Body Refinery is better than 100% of spas.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Skin and Body Refinery is better than 100% of spas.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Skin and Body Refinery is better than 100% of spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Skin and Body Refinery is better than 6% of spas.F
6

Reviews for your job

Customers hired Skin and Body Refinery for 8 kinds of job.

Skin and Body Refinery for b-12 injections

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “B-12 injections”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “B-12 injections”

Ara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dr. Smith is incredibly knowledgeable, kind, and friendly. The entire staff is always so welcoming and creates such a warm, inviting atmosphere. Truly a top-notch place for all your facial and wellness needs! Highly recommend!

Great priceIV therapyB-12 injections
Alexandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I love the Skin and Body Refinery! While on vacation I went here and had a facial and laser treatment and the results were amazing! First of all, I received a full analysis of my skin and sun damage and then Dr. Dan recommended what treatments would help my issues (aging and brown spots). The treatments left my skin…

Great priceB-12 injectionsHydraFacialChemical peels
Doris9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The service done to me was great. Everyone in that facility were very friendly, kind and caring. The work done was fabulous and felt great afterwards. Will be returning for more services.

Great priceB-12 injectionsBody contouring
dianeLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

This place is amazing. I feel like a new woman. I have lost weight, started using their skin care products and get facials. Everyone is so nice and so helpful. If you want to improve how you feel about yourself this is where you need to be. I can't thank Dr Smith & his staff enough

Sculptra treatmentsB-12 injectionsHydraFacial
Michele-GramLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Dr Smith is very caring and understanding. My hormone treatment has been life changing. He is very VERY knowledgeable and helpful. He and his office manager Kim are very easy to talk to and I ALWAYS feel heard! Rare these days in health care where you usually feel like cattle being rotated in and out as quickly as…

B-12 injectionsDermaplaning
Angela7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have been several times to have facials done as well as vitamin injections. Every time I have visited there for an appointment I am always greeted with a warm friendly smile. The place is super clean and they have a wonderful list of services to choose from.

B-12 injectionsHydraFacialMassage
CindyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dr. Smith and his staff are second to none! Top of the line products and the highest quality B12 shots and IV therapy in town. Love this place!

B-12 injectionsCosmetic surgeryHydraFacial
GloriaLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always great service & care

B-12 injectionsIV therapy
Angel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Absolutely love this place! I come for facials and vitamin shots. Have a had a lovely experience every time. I have my mother coming for IV infusions to help with her knee. After only a few treatments she’s walking without a cane and feeling so much better! She looks forward to going and getting her IV!

B-12 injectionsMassage
KaylaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I love the professionalism and comfort. My estheticians and therapists are the KINDEST and I haven’t found this level of care at any other facility in Waco. Highly recommend.

B-12 injectionsChemical peelsLaser hair removal
Duane7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

B-12 injectionsBOTOX treatments
Carly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

B-12 injections

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 78%Reasonable 22%Overpriced 0%Not sure 0%

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