iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%70+17Value 14%80+11.3Replies to reviews 7%98+6.9Craft & service penalty85−1.5Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 25 tattoo removal servicesiPosition by Experts Score among all companies we track in this category. · better than 8%
4.8★★★★★339 Google reviews · 24 photos
95%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Skin Works Medical Spa 4.8 out of 5 based on 339 reviews, with the owner responding to 95% of them. Customers frequently praise the natural results of Botox, fillers, and laser treatments, citing fair pricing, easy booking, and attentive communication from staff. However, several low-star reviews highlight issues with appointment delays, unreturned communication attempts, and rushed consultations, indicating inconsistent scheduling and customer service experiences.
Google rating: 4.8 out of 5 from 339 reviews (95% five-star).
Reviews on this page: 343 Google reviews (309 with written comments, 11 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 26, 2026.
Service: Tattoo Removal Service serving Hawthorne, California.
Data from Google, last updated October 28, 2026.
Score profile vs other tattoo removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyTattoo Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Skin Works Medical Spa | Torrance: 80/100 on this factor. Category median: 95.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Skin Works Medical Spa | Torrance: 70/100 on this factor. Category median: 92.B
70
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Skin Works Medical Spa | Torrance: 85/100 on this factor. Category median: 100.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Skin Works Medical Spa | Torrance: 80/100 on this factor. Category median: 100.A
80
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Skin Works Medical Spa | Torrance: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Skin Works Medical Spa | Torrance: 98/100 on this factor. Category median: 70.A
98
Bar = this company · dark tick = category median.
Star ratings
343 Google reviews we collected
4.8of 5
5 stars32595%
4 stars41%
3 stars10%
2 stars21%
1 star113%
Praise vs complaints
Phrases our text analysis found in 309 written reviews
96%praise
Praise49496%
Complaints184%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price542%
Reasonable758%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18937%
Would recommend9619%
Quality & results7414%
Communication438%
Honesty & trust418%
Price & value357%
Speed & response347%
What customers talk about
We read 309 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“T was very helpful in answering all of my questions.”
“You nearly ruined my facial skin with too much numbing cream hours, and I cannot accept these unprofessional response either.”
“I would happily go back and would recommend them to anyone looking for a place for Botox.”
“If you’re considering a new facial clinic, I highly recommend avoiding this place.”
“They did an amazing job, and I wanted to leave a review because I’m so pleased with the results.”
“I came to your place to solve my skin issue, you recommended treatment without looking at it and it DIDN'T WORK and you refuse to refund me.”
“She really listened to what I wanted before doing anything and explained where she would inject, where she would be conservative, and why.”
“I've been to a lot of med spas and Skin Works is honestly the only one I fully trust.”
“Very friendly staff and good price, Erika did a great job on my filler and Botox and was very nice.”
“Definitely pricey for a pea sized area, 3 sessions over $1K+!”
“tox done on Wednesday and the person who did it was wonderful it was quick and painless ( sorry I forgot her name), today (Sunday) I got fillers done…”
“No apology or acknowledgement was made for the over hr delay.”
People customers mention
Botox54 reviews
Tahsini35 reviews
Monique14 reviews
Skinworks12 reviews
Olivia9 reviews
Bay6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Skin Works Medical Spa | Torrance for 8 kinds of job. Pick one to see what they paid and said.
Allison9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
My experience with the erbium resurfacing was exceptional. Dr. T was very helpful in answering all of my questions. After just a couple of days of peeling, we could already see a noticeable improvement in the fine lines around my mouth. Recovery was smoother than I expected. I was so pleased with the results that I…
JamesLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
super happy with the botox treatment from nurse Consuelo and the special pricing!
Great price
Roman1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I've been to a lot of med spas and Skin Works is honestly the only one I fully trust. I drive to Torrance just to come here. I've had Botox with Dr T, Erika and Consuelo and always loved my results. Natural and never overdone. Jordan and the girls at the front are super helpful and booking by text is so easy. What I…
Great price
sagarLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I am really happy with how my Botox turned out at Skin Works. They did an amazing job, and I wanted to leave a review because I’m so pleased with the results. Choosing someone for a treatment like this is a personal decision, and I am glad I went with them. I would happily go back and would recommend them to anyone looking for a place for Botox.
Great priceUltherapyB-12 injectionsLip fillers
leoLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I came to Skin Works after having a disappointing experience with botox in a nearby clinic, so I was honestly a little nervous about letting anyone touch my face again. Erika completely changed that for me. She took her time, looked closely at my facial movement, asked what I liked and didn’t like about my previous…
Reasonable price
OthmanLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I’ve been getting Botox for almost 10 years and have seen quite a few injectors, and Consuelo is honestly one of the best I’ve ever had. She really listened to what I wanted before doing anything and explained where she would inject, where she would be conservative, and why. I told her I wanted to look refreshed…
My experience with the erbium resurfacing was exceptional. Dr. T was very helpful in answering all of my questions. After just a couple of days of peeling, we could already see a noticeable improvement in the fine lines around my mouth. Recovery was smoother than I expected. I was so pleased with the results that I started recommending Dr T and the team to my friends!!
James ChenLocal Guide · 19 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
I've been to a lot of med spas and Skin Works is honestly the only one I fully trust. I drive to Torrance just to come here. I've had Botox with Dr T, Erika and Consuelo and always loved my results. Natural and never overdone. Jordan and the girls at the front are super helpful and booking by text is so easy. What I appreciate most is how consistent and reliable they are. Really hard to find that these days!Really great job at good price!
Price assessment: Great price
sagar allamdasLocal Guide · 11 reviewsiTotal number of Google reviews sagar has written across all businesses on Google Maps, not just this one.
I am really happy with how my Botox turned out at Skin Works. They did an amazing job, and I wanted to leave a review because I’m so pleased with the results. Choosing someone for a treatment like this is a personal decision, and I am glad I went with them. I would happily go back and would recommend them to anyone looking for a place for Botox.
Price assessment: Great price
Services: Ultherapy, B-12 injections, Lip fillers
leoLocal Guide · 10 reviewsiTotal number of Google reviews leo has written across all businesses on Google Maps, not just this one.
I came to Skin Works after having a disappointing experience with botox in a nearby clinic, so I was honestly a little nervous about letting anyone touch my face again. Erika completely changed that for me. She took her time, looked closely at my facial movement, asked what I liked and didn’t like about my previous treatment, and never made me feel pressured to do more than I was comfortable with. The result is exactly what I had been trying to achieve: natural, balanced, and just better. My forehead is smoother and my eyes look more open, but I can still move my face and nobody would ever know I had botox unless I told them. Jordan and Liliana were also incredibly kind and welcoming. After trying a few places around the South Bay, I finally feel like I found somewhere I can actually trust. Thank you, ladies!
Price assessment: Reasonable price
OthmanLocal Guide · 18 reviewsiTotal number of Google reviews Othman has written across all businesses on Google Maps, not just this one.
I’ve been getting Botox for almost 10 years and have seen quite a few injectors, and Consuelo is honestly one of the best I’ve ever had. She really listened to what I wanted before doing anything and explained where she would inject, where she would be conservative, and why. I told her I wanted to look refreshed without changing my expressions, and she absolutely nailed it. My forehead looks smoother, my brows have a subtle lift, and nothing looks overdone. This is exactly how botox should look. I’ve already told two of my friends to go see her. Skin Works is officially my Torrance botox spot now. Recommended!
Response from the owner · a week ago
Thank you so much for this wonderful review and for recommending us to your friends! It means a great deal to hear such kind words from someone with years of Botox experience. Consuelo will be delighted to know how much you appreciate her thoughtful approach and attention to natural-looking results. We're grateful you've chosen Skin Works Medical Spa in Torrance and look forward to taking care of you for years to come!
Daniel DurantLocal Guide · 17 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
First time getting botox and I was SO nervous lol. Consuelo was really sweet and explained everything before she did it and I barely felt anything. I kept thinking I was going to look weird after but nope 😂 my forehead just looks way smoother and somehow I look less tired. Liliana at the front was super nice too. very easy experience from beginning to end.
Response from the owner · a week ago
Thank you so much, Daniel! We're happy your first Botox experience was such a positive one. Consuelo takes great care in making patients feel comfortable, answering their questions, and achieving natural-looking results. We're also glad Liliana made you feel welcome! Thank you for trusting Skin Works Medical Spa in Torrance. We look forward to seeing you again!
liliana tinoco2 reviewsiTotal number of Google reviews liliana has written across all businesses on Google Maps, not just this one.
I recently received DermaPen Microneedling here with Esthetician Monique, and my whole experience down to the treatment was smooth, comforting, and my skin thanks me! Will definitely be coming back, very friendly staff too :)
Price assessment: Great price
Services: Microneedling
Response from the owner · a week ago
Thank you so much, Liliana! We're delighted that you had such a wonderful experience with Monique. Making every Dermapen4 microneedling treatment comfortable and providing attentive, personalized care are important to us. We truly appreciate your kind words about our team at Skin Works Medical Spa in Torrance!
Cassidey Balser4 reviewsiTotal number of Google reviews Cassidey has written across all businesses on Google Maps, not just this one.
Thank you so much, Cassidey! We're thrilled you had such a great experience. We truly appreciate your recommendation and are so glad you chose Skin Works Medical Spa in Torrance for your hair removal treatments. We look forward to welcoming you back!
jordan bell5 reviewsiTotal number of Google reviews jordan has written across all businesses on Google Maps, not just this one.
I’ve always been so scared to get Botox treatment done but a friend recommended Skin Works a while back and the nerves are completely gone after trying them out. Nurse Erika was a great listener and I could tell she actually cared about my concerns and results. She knows how to not overdo it as everything still looks super natural but much smoother than before. My friend who said she’d never get Botox is seriously thinking about it now because of how great mine looks! Skin Works is now apart of my beauty routine❣️
Price assessment: Reasonable price
Services: BOTOX treatments
Response from the owner · a week ago
Thank you so much for sharing your experience! We know trying Botox for the first time can feel intimidating, so we're especially happy that Erika made you feel comfortable and listened to your concerns. Natural-looking results and personalized care are exactly what we strive for at Skin Works Medical Spa in Torrance. We're grateful for your trust and look forward to seeing you again!
