Roofing contractor · Fort Lee, NJ · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 14 skylight installation servicesiPosition by Experts Score among all companies we track in this category. · better than 23%
5.0★★★★★181 Google reviews · 24 photos
98%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$4.9ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers report that Skyline Roof Repair & Replacement handles roofing, siding, and gutter projects with professionalism, fair pricing, and attention to detail. Reviewers frequently highlight the company's punctuality, clear communication, and thorough cleanup after job completion. While the business maintains a perfect five-star rating from 181 reviews, one critical reviewer claimed that the company ignored follow-up attempts regarding workmanship errors and refused to take responsibility.
Google rating: 5.0 out of 5 from 181 reviews (98% five-star).
Reviews on this page: 180 Google reviews (156 with written comments, 16 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 30, 2026.
Service: Skylight Installation Service serving Fort Lee, New Jersey.
Data from Google, last updated October 28, 2026.
Score profile vs other skylight installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companySkylight Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Skyline Roof Repair & Replacement: 96/100 on this factor. Category median: 98.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Skyline Roof Repair & Replacement: 94/100 on this factor. Category median: 98.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Skyline Roof Repair & Replacement: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Skyline Roof Repair & Replacement: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Skyline Roof Repair & Replacement: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Skyline Roof Repair & Replacement: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
180 Google reviews we collected
5.0of 5
5 stars17798%
4 stars11%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 156 written reviews
99%praise
Praise39899%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3070%
Reasonable1330%
Overpriced00%
Not sure00%
$4.9k+52% vs typical skylight installation services
Middle half of what 9 customers paid ($1.1k–$9.6k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8421%
Would recommend7819%
Quality & results7118%
Speed & response5614%
Price & value5012%
Honesty & trust359%
Communication287%
What customers talk about
We read 156 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“But everything was smooth and professional and Zak worked with me at every step.”
“Highly recommended they have gained a customer for life”
“I wouldn’t recommend them to anyone!”
“They did a great job replacing my house’s flat roof.”
“They kept everything organized, completed the project on time, and left the property clean when they finished.”
“The price was fair compared to all the quotes I was getting for fixing my roof.”
“I was having a hard time finding a service that I can trust.”
“He was honest, friendly, easy to communicate with, and made the whole process stress-free from start to finish.”
People customers mention
Zack24 reviews
Group15 reviews
Construction11 reviews
Roofing9 reviews
Zach5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Skyline Roof Repair & Replacement for 8 kinds of job. Pick one to see what they paid and said.
SsTaTiiC_Upsurge2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
His roof service was excellent, great conversationalist and he gave me a great quote and reduced price, very recomendable. 5/5
Paid $1–5,000Reasonable priceSkylight repair
BBervely2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Thank you, Zake, for your outstanding service. You were professional, honest, and very helpful throughout the entire process. The work was done efficiently and with great attention to detail. I truly appreciate your hard work and dedication. I highly recommend Skyline Roof Repair & Replacement to anyone looking for…
Paid $1–5,000Great priceSkylight repairRoof repair for storm & wind damage
NNeil3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I’m extremely happy with my decision to hire Skyline for my stucco job. The quality of the work is excellent, the price was very fair, and the entire project was completed professionally. Zack’s management stood out in particular — he kept everything on track, communicated clearly, and made the whole process smooth…
Paid $20,000+Great price
LLuis1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Kept it simple and honest:
Had a great experience with Skyline Construction. They helped me out with a roof repair instead of trying to push a full replacement like a lot of other companies were doing. Straightforward, honest, and got the job done right. Shoutout to Zack for taking care of everything and keeping it real. Would definitely recommend.
Paid $1–2,000Reasonable priceRoof repair for storm & wind damage
EEllen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Zack was extremely professional, polite, respectful and very knowledgeable. It was a pleasure working w him and will definitely use him again. I’ve also recommended him and his company to my daughter who needs work done and they will give him a call
Zack is a good guy and will recommend him and his work to anyone…
I was very hesitant to get all the repairs done just because of the prices these days. But everything was smooth and professional and Zak worked with me at every step. Highly recommended they have gained a customer for life
Price assessment: Great price
Services: Gutter repairs, Roof repair for storm & wind damage
Response from the owner · 4 days ago
Thank you for your feedback! 👍🏻
A
annie khalid10 reviewsiTotal number of Google reviews annie has written across all businesses on Google Maps, not just this one.
Zak was amazing!! He helped me with Gutter repairs, if you ever need anything, go to Zak. He’s reasonably priced, very helpful guy. I recommended him to all my friends and family. 10/10
Price assessment: Great price
Response from the owner · 4 days ago
Thank you so much, Annie for your kind words!
P
Patricia Pereira3 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
I’m am so pleased with the work that was done. The price was fair compared to all the quotes I was getting for fixing my roof. Definitely would recommend to anyone. Very professional.
